If you bought a refrigerator recently, where did you buy it?

I could write a book! I had a horrible experience with Lowes starting in December 2019 and finally ending in March 2020. They delivered 2 dented fridges- had to wait a month for the 2nd dented one. So, they reordered a 3rd one. I kept having to call for updates-it's arriving on so and so- never happened. Was told it was discontinued. Went to store twice to get a refund. The first time I was told- after standing at the service desk for an hour while someone ran back & forth to appliances-that it wasn't discontinued but a special order. So instead of refunding they had put my money on a merchandise credit card and used it to place the special order. Waited another month and got another call- now it's discontinued. So back to store to stand around again while someone finally figured out that I couldn't get a refund. I was livid. I didn't want $900 in merchandise credit and I certainly wasn't ordering another fridge to be delivered dented because evidently they throw them off the truck. Was told that corporate would have to send some kind of code to get into the safe so they could give me cash and it couldn't be put back on my creit card. Ok- are we living in the 1950s??? Was told 3-5 days- try 6 weeks- in March. That was after I left a HUGE rant on their Facebook page. Absolutley ridiculous. NEVER again!

Now on my next purchase from Home Depot- I posted about this... Short story- I have a defective fridge that doesn't get cold. I will say that other than having to work with both HD and GE, HD has been pretty good. There's one lady who's been extremely helpful- returns calls and sent e-mails to GE. And I was offered a chair to wait- courtesy goes a long way. I did learn one thing and I'm not sure if this is true at Lowes, but HD is basically responsible for structural damage- dents, scratches, etc. The manufacturer is responsible for mechanical issues, so that's why I had to deal with GE. I did have to demand a new fridge and not to have it repaired several times, but I think my new one is coming this week.

Sorry this is so long and full of errors, but my blood pressure just went up typing this. Good luck!

I bought one recently - sight unseen - from a local appliance store -when everything was on full shutdown.

There were delays and issues due to Covid. At the time there were delays due to factory closures and having available delivery people.

Depending on the urgency of replacement, I would call and check on line for something available in the time frame needed and then hope for the best.

We bought a fridge last month from Costco. Very easy and they removed out old fridge and set up the new one. I’ve heard some places are not allowing their delivery people inside customers home. We have a small space too as the fridge needs to fit it in between a counter and pantry and underneath a cabinet mounted to the wall.

I bought a full kitchen of GE Profile appliances last October from Lowes. I priced between Lowes and Home Depot - Lowes won.
Ordering was easy; fulfilling order was less easy -- but the issue was the independent contractor delivery people. *First delivery guy didn't believe the space was "big enough" for the refrigerator -- the cabinet building people said it was big enough, everyone saiid it was big enough EXCEPT the delivery agent. He manipulated the situation sufficient to not have to unload it and "cancel" the order. Took an evening of mean talk to Lowes, GE - who talked to the delivery company -- but still had to wait a week for the new refrigerator to come in.
It fit by the way. Everyone involved got an email from me that the SAME REFRIGERATOR that was refused by a truck driver ... FIT properly.

Great appliances, look beautiful in the kitchen ... but I'm still POed about the truck driver calling the shots!

I usually buy appliances from local shops - our last appliance was a fridge (small) that I bought at contra costa appliance. A long time ago when we did a remodel I bought everything at Airport Appliance

We have a local store here that sells scratch and dent items. We bought a beautiful french door, freezer on the bottom from them a year ago. There was a large scratch on the side of the fridge, the side that butted up to the wall. It can't be seen and the price was reduced $700.00. It is under full warranty and they delivered it the next day.

We've had way better customer service and success with Home Depot over Lowes.

When we found our oven at Lowes, the delivery window was 9-5. After hanging around all day, I called Lowes at 5:15 to see if it was coming. They weren't sure what happened but promised the delivery for the next day. Again, called when it wasn't delivered by 5. Turns out they couldn't find the box even though it showed in the store inventory (a call would have been nice ). They located one at another store and promised delivery. Ugh. Didn't happen and now told the oven is discontinued.

I'd already bought the matching microwave and had it delivered by HD. Contacted their customer service and, even though the oven wasn't listed on line, they found it for me and had it delivered a couple days later (with a four hour window instead of all day).

Home Depot and Costco are where we get most appliances.

Same here. Found it online at Costco and ordered it. Ours had been on its last legs for awhile so we decided to order sooner than later since it did take about 3 weeks. We have the beer fridge in the garage so if our kitchen fridge had died during that window we had a backup plan.

I will echo others about ordering sooner than later. A friend of mine is looking at a 6-8 week wait for a freezer currently.

We bought from a local appliance store. We ended up with a great deal on a scratch and dent (really no extreme damage was visible).
There is not a small appliance store some where in his location?

There were a whole bunch of small freezers at Costco just a few days ago.  

We had a hard time finding anything in stock during SIP. Generally, I would start with the local independents but they were closed and the options online were limited. No HD because of politics, and Lowe's didn't have what we wanted in stock, nor did Costco or Bet Buy. Everything we wanted was out of stock and not expected to be available for weeks. We even tried marketplace for a used one but every time we messaged someone, it had already sold or we were ghosted. I have never worked so hard to spend money! We finally found something decent at Sears. In my ordinary life, Sears just is not a place I would generally use. So far, so good, though.