Scanning picscan mat problem

There was a recent Windows update in September or October which may have caused a conflict, so I can see why they suggested a software update. I would look on the Silhouette site to see what changes are included in the more recent versions of the software. They usually list what is in each update. It can be a pain to read through all of the information, but that might help you decide which version of the software you want to update to. If, however, the problem was caused by the recent Windows update, but there is no Silhouette update later than that, I don’t know if a Silhouette software update will fix the issue. The date of the most recent Silhouette software update is definitely something to check.

Before you even consider updating your software, though, be sure to back up all of your files to your hard drive first, especially those that are not from the Silhouette Design Store.