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Post by heather on Dec 30, 2020 5:30:34 GMT
On December 2, I ordered an expensive for nail polish package for Christmas. It was packaged really cute in an ornament box. With Priority shipping and handling and taxes, etc, it came out to around $75.
Was sent out December 4, and tracking stopped December 10. No updates since that point.
I reached out the week of Christmas and asked the company if there was anything they can do...I wasn't happy about the situation as that was an expensive present and I was hoping to get a refund so I could purchase another present. But, this year sucks, it's just nail polish, in the end not a big deal so I wasn't snippy about it when I asked. Not the company's fault, not the PO office, just a really sucky situation.
The reply back was...'If you couldn't be bothered to put a service ticket in with the USPS, I don't know what you expect us to do."
Ok, now I'm getting pissed. I already told you what I wanted. A refund. Package was insured. They would get their money back. I was nice in my inquiry, I was expecting politeness in return.
I put in a ticket with the post office and got a standard reply saying they were behind in shipments due to unprecedented demand blah blah blah, but no real update on my item. At this point, I decide I'm going to wait a few more weeks and then initiate a chargeback.
THEN TODAY I got an email from them asking for me to review their product. THAT I HAVEN'T RECEIVED.
I know it was automated. I know it's just nail polish. But these last few weeks have been horrible and I've been doing my damn best to slap a happy face on and make Christmas a merry fucking time for everyone. This email made me snap.
So I sent a reply back to the customer service agent who asked me what I wanted her to do.
Not my best moment. But damn, do I feel better.
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Post by lucyg on Dec 30, 2020 5:50:21 GMT
I’m still waiting for a box from my sister on the East Coast. She sent boxes to both me and our other sister (who lives down the street from me) on 12/17. Sister’s arrived before Christmas. Mine, the PO keeps sending notices that it’s coming, but it never comes.
I’m not worried, I had similar situations with several other shipments and they all showed up eventually.
Your box, though. What the HELL kind of customer service is that? Unbelievable. I’d be mad, too.
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hannahruth
Pearl Clutcher
Posts: 2,621 
Location: Adelaide, Australia
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Post by hannahruth on Dec 30, 2020 9:40:37 GMT
Yes but unfortunately it is coming through international mail so I’m not cranky about the delay - it will get here eventually and fortunately the proposed receiver of this is understanding.
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Deleted
Posts: 0
Jun 2, 2024 6:12:24 GMT
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Post by Deleted on Dec 30, 2020 9:51:22 GMT
Yes, presents for friends. If they ever turn up I'm making them new year gifts instead of Christmas ones. Also we received one Christmas card this year and that was posted in November!
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Post by monklady123 on Dec 30, 2020 10:41:00 GMT
Yes. Still waiting for a box from ds in Georgia, and they're waiting for two from us. I mailed four to them -- all four were dropped into the bin at the same time, yet only two have arrived. I'm going to wait till after New Year's then I'm going to be filing for the insurance that's supposed to be on priority packages.  |
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sueg
Prolific Pea
Posts: 8,085
Location: Munich
Member is Online
Apr 12, 2016 12:51:01 GMT
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Post by sueg on Dec 30, 2020 10:48:14 GMT
The package I sent to my DS in Australia is still not there. Well, it is tracked as arrived in Melbourne on Christmas Eve, but nothing further. I know there have been a lot of non-working days between then and now, but I really hope they can get it out before the weekend, when my second DS has to leave Melbourne and return to Canberra.
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Post by bratkar on Dec 30, 2020 12:05:10 GMT
So I heard a rumor about packages at least in our area (I say rumor because it came from someone that works for our area post office and told my best friend) Anything that was in our mailed the week of Thanksgiving and the week after are now in a storage facility annex and will not be sorted and wont be mailed until at least late January or Early February. I just cant quite believe that, no matter how far behind they are. But at this point I kind of expect that.
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Post by christine58 on Dec 30, 2020 12:14:13 GMT
missingmail.usps.com/Try this. I am missing two packages (not gifts). As soon as I filled it out, they moved. Granted they are still not here but at least they are not in Georgia (I live in NY)
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amom23
Drama Llama
Posts: 5,338
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Post by amom23 on Dec 30, 2020 12:38:48 GMT
I have 1 package that has been sitting in Minneapolis in a UPS warehouse for 14 days and another package that I'm not sure has even shipped.
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Post by myboysnme on Dec 30, 2020 12:38:57 GMT
Unfortunately, 2 scrapbooks I made for my niece and sister in law are sitting somewhere in a post office in Philadelphia, not moving for the past 3 weeks. I am now up here and could have brought the damn package. I have high hopes they will get it eventually. I had just wanted them to have it for Christmas. I ordered an additional gift for a friend on Christmas day and feel confident that will arrive very soon.
A friend told me he saw on the USPS notifications that my Christmas card was due to be delivered that day and it never made it to his mailbox. So I prepared another one to mail, but as it would happen I went to see my mom 2 states away and he lives near her so I personally delivered it. Hadn't seen him in probably 15 years. Had a lovely chat with masks and plans to get together post Covid.
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Post by myboysnme on Dec 30, 2020 12:46:53 GMT
Thank you. I just did it and hoping for the best. |
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Deleted
Posts: 0
Jun 2, 2024 6:12:24 GMT
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Post by Deleted on Dec 30, 2020 12:50:27 GMT
I'm also still waiting for a birthday card my friend posted last July  The postal service here is really dire. |
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ellen
Pearl Clutcher
Posts: 4,516
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Post by ellen on Dec 30, 2020 12:50:34 GMT
I had two packages that did not arrive before Christmas. One came on Monday and the other came on Tuesday.
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Post by Bridget in MD on Dec 30, 2020 12:51:36 GMT
On December 2, I ordered an expensive for nail polish package for Christmas. It was packaged really cute in an ornament box. With Priority shipping and handling and taxes, etc, it came out to around $75. Was sent out December 4, and tracking stopped December 10. No updates since that point. I reached out the week of Christmas and asked the company if there was anything they can do...I wasn't happy about the situation as that was an expensive present and I was hoping to get a refund so I could purchase another present. But, this year sucks, it's just nail polish, in the end not a big deal so I wasn't snippy about it when I asked. Not the company's fault, not the PO office, just a really sucky situation. The reply back was...'If you couldn't be bothered to put a service ticket in with the USPS, I don't know what you expect us to do." Ok, now I'm getting pissed. I already told you what I wanted. A refund. Package was insured. They would get their money back. I was nice in my inquiry, I was expecting politeness in return. I put in a ticket with the post office and got a standard reply saying they were behind in shipments due to unprecedented demand blah blah blah, but no real update on my item. At this point, I decide I'm going to wait a few more weeks and then initiate a chargeback.THEN TODAY I got an email from them asking for me to review their product. THAT I HAVEN'T RECEIVED. I know it was automated. I know it's just nail polish. But these last few weeks have been horrible and I've been doing my damn best to slap a happy face on and make Christmas a merry fucking time for everyone. This email made me snap. So I sent a reply back to the customer service agent who asked me what I wanted her to do. Not my best moment. But damn, do I feel better. I made a calendar for my husband - Shutterfly shipped it and its supposed "pending acceptance" by my hometown post office since 12/19. Pending acceptance? WTF - how many trucks do they have left to go through??? OMG WTH? I just checked and now the status is "Arrived at USPS Regional Facility Greensboro nc network distribution center" - it actually LEFT Maryland and is now in NC??? Ummmmmmmmmmmmmm, what!? I also sent an ipad in to Gazelle. I sent it dec 10, and it stopped moving on the 14th. I hope they get it. =( |
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Post by myboysnme on Dec 30, 2020 12:53:04 GMT
The reply back was...'If you couldn't be bothered to put a service ticket in with the USPS, I don't know what you expect us to do." This would have to make it's way to their facebook page and whatever other avenue I could find to share it. Get an address to corporate and forward that. Unaceptable. |
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Post by mollycoddle on Dec 30, 2020 12:53:24 GMT
Two packages. I suppose that they will show up eventually, but it’s aggravating.
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Post by christine58 on Dec 30, 2020 13:17:37 GMT
OMG WTH? I just checked and now the status is "Arrived at USPS Regional Facility Greensboro nc network distribution center" - it actually LEFT Maryland and is now in NC??? Ummmmmmmmmmmmmm, what!? Oh mine did that too...had more travel miles than me this year. |
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miyooper2b
Full Member
Posts: 330
Location: Central Indiana
Jun 27, 2014 15:38:05 GMT
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Post by miyooper2b on Dec 30, 2020 14:03:28 GMT
I ordered some specialty cookies for my mom and dad on December 10th. Last update was on the 18th and USPS said they were in transit somewhere between IL and MI. I'm betting they don't arrive until next week, if at all. Luckily I didn't spend a lot of money on them.
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ddly
Pearl Clutcher
Posts: 3,958
Jul 10, 2014 19:36:28 GMT
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Post by ddly on Dec 30, 2020 14:29:21 GMT
I can’t even get the website to load! LOL
I’m not missing a gift package ut something I ordered for myself in early November. Guess I’ll try later or try being more patient.
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Post by craftedbys on Dec 30, 2020 15:25:48 GMT
I have had several packages come through my town (was scanned an Don the tracking) but were then sent on to Smyrna, TN which seems to be a black hole of UPS to USPS delivery. They have sat there anywhere from 6 days to two weeks
Three packages still out there in limbo.
I have a friend who works for UPS corporate and the stories she tells. Including when she and her coworkers were directed to link up with a brown truck and pick up packages to deliver in their private vehicles. Only problem is that there was no accountability as to who picked up what, just random UPS people picking up random packages. I feel sorry for any drivers who might be in trouble for mis or in delivered packages.
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Post by elaine on Dec 30, 2020 15:26:01 GMT
On December 2, I ordered an expensive for nail polish package for Christmas. It was packaged really cute in an ornament box. With Priority shipping and handling and taxes, etc, it came out to around $75. Was sent out December 4, and tracking stopped December 10. No updates since that point. I reached out the week of Christmas and asked the company if there was anything they can do...I wasn't happy about the situation as that was an expensive present and I was hoping to get a refund so I could purchase another present. But, this year sucks, it's just nail polish, in the end not a big deal so I wasn't snippy about it when I asked. Not the company's fault, not the PO office, just a really sucky situation. The reply back was...'If you couldn't be bothered to put a service ticket in with the USPS, I don't know what you expect us to do." Ok, now I'm getting pissed. I already told you what I wanted. A refund. Package was insured. They would get their money back. I was nice in my inquiry, I was expecting politeness in return. I put in a ticket with the post office and got a standard reply saying they were behind in shipments due to unprecedented demand blah blah blah, but no real update on my item. At this point, I decide I'm going to wait a few more weeks and then initiate a chargeback.THEN TODAY I got an email from them asking for me to review their product. THAT I HAVEN'T RECEIVED. I know it was automated. I know it's just nail polish. But these last few weeks have been horrible and I've been doing my damn best to slap a happy face on and make Christmas a merry fucking time for everyone. This email made me snap. So I sent a reply back to the customer service agent who asked me what I wanted her to do. Not my best moment. But damn, do I feel better. I made a calendar for my husband - Shutterfly shipped it and its supposed "pending acceptance" by my hometown post office since 12/19. Pending acceptance? WTF - how many trucks do they have left to go through??? OMG WTH? I just checked and now the status is "Arrived at USPS Regional Facility Greensboro nc network distribution center" - it actually LEFT Maryland and is now in NC??? Ummmmmmmmmmmmmm, what!? I also sent an ipad in to Gazelle. I sent it dec 10, and it stopped moving on the 14th. I hope they get it. =( I had a package that was processed at a post office in IN on 12/7. It finally made it to District Heights, MD (about 15 miles from me) on the 27th. Then, on the night of the 27th, it was sent to NJ!!! It has now been sitting in NJ since the evening of the 27th. I too opened a ticket with USPS and was sent a form reply. Basically, “So sad it is taking so long. Too bad.” |
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Post by kitkath on Dec 30, 2020 15:35:06 GMT
I ordered a jacket from Eddie Bauer on Dec 9 and it hasn’t shipped yet. I’ve chatted with them twice and keep getting stock answers about shipping companies having delays, blah blah blah. I pointed out that the shipping company hasn’t even received it yet! I would cancel but it was a super deal for $99 and I haven’t gotten a new winter jacket in about 6 years.
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breetheflea
Drama Llama
Posts: 5,944
Location: PNW
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Post by breetheflea on Dec 30, 2020 15:52:30 GMT
Not a present, my 2020 ornament which I didn't realize was coming from China...
I ordered November 7th, the last update was December 1st. Amazon said it would be here by the 22nd. Since then the tracking has disappeared, I've contacted the seller twice and Amazon says I'm not eligible for a refund and have to wait for the item to show it's been delivered or something. It was only $2 so I don't care about the refund but I'm frustrated. If I'm supposed to give leniency because of "COVID delays", then why did the tracking disappear? So stupid.
Meanwhile I ordered a different ornament (for a normal price and made sure it was not coming from China) that will be here tomorrow...
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smartypants71
Drama Llama
Posts: 5,714
Location: Houston, TX
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Post by smartypants71 on Dec 30, 2020 16:00:36 GMT
I received my Peanuts Christmas-themed Bark Box yesterday, which was shipped on the 13th. The package I'm concerned about though, is my old iPhone I shipped back to TMobile. I mailed it on the 12th, but it's been sitting in the Dallas-area with no updates since the 19th. I'm kinda pissed about it because I can't get my bill credit until they receive it.
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Post by freecharlie on Dec 30, 2020 16:02:01 GMT
Luckily everything got here. My mom is still waiting on some though.
We had one issue with ups. On the day the item was supposed to be delivered, the driver entered that it couldn't due to the business being closed at 3:59 pm. I live in a house.
I called ups said they'd make a note and it would be delivered the next day. The next day ups shows an exception that says the package has been abandoned by the seller and me. I call again.
Turns out it was lost or damaged and they were just putting things in. They finally contacted the seller to let them know.
I contacted the seller as well and asked if I paid for a new one and faster shipping if they would just refund the first order since ups would be reimbursing them.
No problem, they sent me a new one right away I am very impressed with the company. The print made it 3 days later (last Monday)
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Post by freecharlie on Dec 30, 2020 16:03:56 GMT
I received my Peanuts Christmas-themed Bark Box yesterday, which was shipped on the 13th. The package I'm concerned about though, is my old iPhone I shipped back to TMobile. I mailed it on the 12th, but it's been sitting in the Dallas-area with no updates since the 19th. I'm kinda pissed about it because I can't get my bill credit until they receive it. we got Wrigley's barkbox on the 26th. It usually ships the first or second week. It sat in Denver for a week. That sucks about your phone. I know when I've turned one in to Verizon, they make us use FedEx and as soon as FedEx scans and accepts it, we get the credit or notification |
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Post by artgirl1 on Dec 30, 2020 16:04:37 GMT
The christmas gift I shipped to Brooklyn on Nov 24 took 3 weeks to leave my state, and has now been in NYC Metro Station, then White Plains, then Newark, and now back in NYC Metro today. I shipped Priority 2 days, and paid $33.00. It has now been traveling for 5 weeks. I expect the Cookies are stale now.
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Post by heckofagal on Dec 30, 2020 16:06:33 GMT
I got one yesterday that I ordered Nov 28. It was a T-shirt from Etsy and was supposed to be a gift for my DD21. Before I ordered all the reviews were positive. After ordering I kept getting notification that label had been printed and the facility was waiting for the package and I should receive Dec 3-8. Then they noted on the site that they were overwhelmed with orders and anything new ordered would not be delivered in time for christmas, and people were posting complaints about past due orders. Then the site had a 'person is away' message. I really did not think I would see the shirt but it showed up yesterday.
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Peal
Pearl Clutcher
Posts: 2,524
Jun 25, 2014 22:45:40 GMT
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Post by Peal on Dec 30, 2020 16:08:46 GMT
I'm still waiting on a package that was shipping international. I suspect they didn't actually ship it until 10 days after they said they shipped it based on tracking information that finally appeared. But, it landed in NY this week, so at least it's in the country now.
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Post by Really Red on Dec 30, 2020 16:21:29 GMT
Yes but unfortunately it is coming through international mail so I’m not cranky about the delay - it will get here eventually and fortunately the proposed receiver of this is understanding. Mine was sent from Switzerland (I'm on the east coast USA) in early November, with Priority A (the most expensive) way. It was a tiny package, like a large fat envelope. Still isn't here. On the bright side, my encouragement card to my cousin, who lives 100 miles away, got there yesterday, 3 weeks after I mailed it. |
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The postal service here is really dire. 
