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Post by MichyM on Nov 6, 2021 17:47:53 GMT
I would pay what I owe without batting an eye. I’m sorry that you think her error should have given you a “pass.”
ETA: OP has deleted her first post. The jist of it was that she was in an upscale grocery store and had $4 off a steak coupon. While still at the check out, but after paying, she asked if the cashier had inputted the info for the coupon. It was then discovered that the cashier actually missed ringing the steak up, a $20 error in the OP’s favor. OP thinks she should have been given the steaks for free rather than pulling her CC back out and paying for the item. Am I missing anything peas?
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maryannscraps
Pearl Clutcher
Posts: 4,736
Aug 28, 2017 12:51:28 GMT
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Post by maryannscraps on Nov 6, 2021 17:57:39 GMT
I would have double checked that I paid for everything properly and wasn't overcharged. Especially since they both seemed somewhat confused. But I wouldn't expect to get anything free out of it. I mean, I would have been expecting to pay for both steaks and got both steaks. No harm done.
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Deleted
Posts: 0
Jun 1, 2024 20:11:58 GMT
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Post by Deleted on Nov 6, 2021 17:58:37 GMT
I would have paid too and not been bothered. Having worked retail, I know that those mistakes can cost you a job. And I am a person who has gone back to the store when realizing they didn't scan the bottled water on the bottom, underneath the basket to pay for it.
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christinec68
Drama Llama
Posts: 5,135 
Location: New York, NY
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Post by christinec68 on Nov 6, 2021 18:02:33 GMT
I wouldn’t expect a pass and would pay for the steaks without another thought.
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Post by cindyupnorth on Nov 6, 2021 18:04:34 GMT
Lunds and byerlys is a corporation, I doubt they can just say, oh, take he steaks for free. It never would have occurred to me.
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Post by zztop11 on Nov 6, 2021 18:05:42 GMT
It must be a "regional culture" thing. As I said where I used to live, they would never ask us to pay an additional amount for something that was their error.
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Post by freecharlie on Nov 6, 2021 18:09:34 GMT
They would definitely have charged for whatever they missed.
However, I'd really look over my receipt before I left to make sure I was not overcharged
Eta: I'm in Colorado
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Post by christine58 on Nov 6, 2021 18:12:09 GMT
It must be a "regional culture" thing. As I said where I used to live, they would never ask us to pay an additional amount for something that was their error. So you should get $20 in steaks free because they made an error?? Yeah no... |
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QueenoftheSloths
Drama Llama
Member Since January 2004, 2,698 forum posts PeaNut Number: 122614 PeaBoard Title: StuckOnPeas
Posts: 5,955
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Post by QueenoftheSloths on Nov 6, 2021 18:12:31 GMT
I'm actually familiar with this chain of stores.
I will say I am mildly surprised they charged you, simply because they are known for bending over backwards for customers. I wouldn't be surprised to hear this story about any other grocery chain in the Twin Cities area.
I do think they were right to charge you, especially for such a high ticket item.
I always try to watch as things are being rung up, just so I know if there are any issues right away. This is why Hy Vee bothers me, because things don't come off until you are ready to pay. I want to know, for example, that one of my buy one get one free items actually came up free right away so I know I got the right items.
Edit to add, I would never consider paying for something I should have paid for originally to be "paying an additional amount". I didn't pay enough the first time.
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Post by MichyM on Nov 6, 2021 18:13:24 GMT
It must be a "regional culture" thing. As I said where I used to live, they would never ask us to pay an additional amount for something that was their error. Where did you used to live? I’m having a difficult time wrapping my brain around a cashier discovering a $20 error on my grocery tab right after i paid and just telling me “no problem, you don’t need to pay.” Also having a difficult time wrapping my brain around being a customer and being ok with that. ETA: I could see that for maybe a couple of jalepenos or a piece of ginger that got overlooked, but $20 in meat 🤷🏼♀️ |
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Post by scrapmaven on Nov 6, 2021 18:22:27 GMT
Why would they give you the steaks for free? It was an error, but that doesn't mean that you shouldn't pay. The cashier made a mistake. She's human.
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Post by peano on Nov 6, 2021 18:25:21 GMT
It must be a "regional culture" thing. As I said where I used to live, they would never ask us to pay an additional amount for something that was their error. Do you not understand that this has nothing to do with what they do in some other region? It only has to do with your character and sense of integrity. The way society works is that we pay what we owe. If we had a country of people who did mostly this, living here would be an entirely different experience. I know I sound judge-y, but Lord have mercy, after TFG, I've made self-improvement a personal goal. |
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Post by malibou on Nov 6, 2021 18:29:46 GMT
I would have insisted on paying for the steaks, because of their high price.
That said I have been in many stores where their policy is that if something doesn't ring up correctly it's free, or very discounted.
I hope for $14 a piece they were very tasty steaks.
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Post by ~summer~ on Nov 6, 2021 18:30:22 GMT
Did you double check that you actually hadn’t paid for them?
But to answer your question I wouldn’t expect to get them for free.
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Post by cade387 on Nov 6, 2021 18:33:19 GMT
I would expect to have to pay for them but I would also expect they honored the coupon as well.
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Post by zztop11 on Nov 6, 2021 18:38:41 GMT
It's called customer service, that's all. Customer service. My bill was over $100 so I didn't realize it should be $20 more. When I was a teacher I attended a conference about making errors. (True story). If you do something wrong, it's not enough to say "I'm sorry". You also need to wrong the right. That's all. Customer service.
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pilcas
Pearl Clutcher
Posts: 2,936
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Post by pilcas on Nov 6, 2021 18:39:19 GMT
I’m from the east I wouldn’t expect a cashiers mistake to be worth $20 in your favor. You were going to pay for them anyway.
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Post by lisae on Nov 6, 2021 18:41:57 GMT
In this circumstance, I would expect to pay. The mistake was caught immediately. When I was in business if I made an error and discovered it later, I did not go back to the customer and ask for more money. It was my mistake and I felt had to take the loss.
I was once billed for contacts that I'd been told were included in my previous paid office visit bill - I asked and was told twice they were paid. The bill I later received had an "Oops, sorry, you do owe $x." I paid the bill but never went back again.
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Post by cadoodlebug on Nov 6, 2021 18:57:33 GMT
I think I would have realized from the total that I wasn't charged for something as $20 is quite a bit off. And, no, I wouldn't have expected the steaks to be free once the error was realized.
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Post by mnmloveli on Nov 6, 2021 19:27:47 GMT
Since you were still at the register, I would have expected to pay for them.
Just think, if you didn’t check with the cashier to see if she gave you the $8.00 off, you would have gotten them for free. So on one hand you didn’t want to over-pay for the steaks, which I totally get, and then on the other hand, you wanted them for free.
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Post by MichyM on Nov 6, 2021 19:35:50 GMT
It's called customer service, that's all. Customer service. My bill was over $100 so I didn't realize it should be $20 more. When I was a teacher I attended a conference about making errors. (True story). If you do something wrong, it's not enough to say "I'm sorry". You also need to wrong the right. That's all. Customer service. Sorry no, that's not how it works in the real world. I worked in retail (sales, management, and eventually a buyer) for a chain of 5 local stores for 12 years. I trained all our employees to Nordstrom standards. CS does not include taking a $20 hit for an error. It does require one to use finesse when rectifying the mistake. What I'm hearing is a deep seated sense of entitlement, and that is not a word I throw around lightly. ETA: I find it exceptionally frustrating when every single pea (when asked their opinion) gives it. And then when we're all in agreement the OP just digs their heels in even more deeply. If everyone but the OP agrees about something, there's a pretty good chance that the OP might want to look at changing their thought process. |
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Post by tentoes on Nov 6, 2021 19:36:40 GMT
I was shopping at Costco one day--stood in line to check out, paid what the bill came to. Gave my receipt at the door and they said I didn't pay for three items in the basket. I went back to the cashier, and paid for the items. Not sure why he didn't ring them up to begin with!! It's not like I was hiding them!! Thankfully, I didn't have to stand in line again, they took me back to the same guy, and he said "sorry."
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Post by Linda on Nov 6, 2021 19:38:37 GMT
sorry - I'm with the rest - if you (general) expect the store to fix errors/oversights that end up benefiting you (they forgot to ring up a sale price or coupon) then you (general) should also expect to fix errors/oversights that don't (you missed getting an item scanned or they only rang 1 of 2 items)
I would NEVER expect the store to 'eat' the cost of two steaks nor would I want my actions (of insisting on that or not pointing out an error) to cost someone their job. Mistakes happen. How we handle them shows our character
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Post by katlady on Nov 6, 2021 19:41:05 GMT
I would probably notice if my bill came out to about $20 less than I was expecting. I would have said something. In this case, I would expect to pay the amount missing. One time at Costco, the receipt checker found an item that had not been rung up. I then paid for it with no questions asked. They have a little cash register by the exit door for instances like this.
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Post by Zee on Nov 6, 2021 19:47:03 GMT
Heh you should have kept quiet. Dangit!
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Post by zztop11 on Nov 6, 2021 20:08:28 GMT
As some of you know, I sell on eBay. Have over 6,000 sales, have done well and have great customer feedback. With that said, I have made some errors. Who doesn't. A couple of weeks ago, I sent a woman the wrong size pajamas. She notified me and I told her to just keep them, give them to someone, whatever. And I mailed her a new pair that were the correct size. That is customer service. That's what I do. I made a mistake and I owned up to it. That's all. Apologized and made it right. That is what you are supposed to do when an error is made.
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Post by sean&marysmommy on Nov 6, 2021 20:09:43 GMT
I would have expected to have to pay for them once the mistake was found. Especially if its a small business, which I'm assuming a gourmet grocery store would be!
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Post by lisacharlotte on Nov 6, 2021 20:09:49 GMT
If the error was an overpayment by you I can see some concession as a service recovery. However, you underpaid. No way the error was against you, and you should have paid with no bitching. No, the customer is NOT always right. I work in the service industry. I deal with customers all day long.your $100 purchase would not have entitled you to $20 forgiveness.
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Post by sean&marysmommy on Nov 6, 2021 20:11:33 GMT
As some of you know, I sell on eBay. Have over 6,000 sales, have done well and have great customer feedback. With that said, I have made some errors. Who doesn't. A couple of weeks ago, I sent a woman the wrong size pajamas. She notified me and I told her to just keep them, give them to someone, whatever. And I mailed her a new pair that were the correct size. That is customer service. That's what I do. I made a mistake and I owned up to it. That's all. Apologized and made it right. That is what you are supposed to do when an error is made. yeah, that seems to be the norm for a lot of businesses when something is shipped, I imagine because of the cost and hassle of shipping and shipping materials. I'm always surprised when I get an incorrect item and a business wants it sent back, esp. when the item was not very expensive to begin with. |
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Post by MichyM on Nov 6, 2021 20:12:21 GMT
As some of you know, I sell on eBay. Have over 6,000 sales, have done well and have great customer feedback. With that said, I have made some errors. Who doesn't. A couple of weeks ago, I sent a woman the wrong size pajamas. She notified me and I told her to just keep them, give them to someone, whatever. And I mailed her a new pair that were the correct size. That is customer service. That's what I do. I made a mistake and I owned up to it. That's all. Apologized and made it right. That is what you are supposed to do when an error is made. That is fine. You also could have easily send her a prepaid label and asked her to send the incorrect ones back to you. That said, what you did with your eBay customer is not even close to what happened at the grocery store. ETA, I’ve got to quit reading updates to this thread. I don’t think you’ll ever “get it.” 🥴 Can’t blame us for trying though. |
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