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Post by jenjie on Jul 10, 2022 2:37:58 GMT
Our nana collapsed in line at the grocery store. ER doc said she had a massive heart attack. The customer behind her called for help, called 9-1-1 and stayed with her. A store employee performed CPR until paramedics arrived. Both followed up by finding her info and coming to her funeral service. We are so grateful to know she was cared for and not alone.
I already wrote thank you cards for both of them and am including a gift. I’m giving the man a $50 GC and I sent the woman a GC plus Willow tree “thank you” figurine. I’m trying to write a letter of commendation to the store on behalf of the employee. I plan to give it to the store manager and also send a copy to HR at corporate offices.
Can you please let me know if I need to add anything, or take anything away? Thank you. I’ve been mulling this over and too much time has already passed. Also how would you address the letters?
if anyone remembers, Nana picked my Logan up after school consistently for 4 years after Fred passed. She took him on all kinds of outings and offered him a safe space to talk. She was a retired pediatric nurse and had a lot of love to give to a lot of people.
***
I would like to commend and thank Acme employee “John Jones”. On Wednesday, June 8, Sharon M collapsed in the checkout line at your Acme location at XYZ. When the customer behind her called out for help and called 9-1-1, John quickly jumped in and performed CPR until paramedics arrived.
He also followed up by attending her funeral service. What a blessing to learn that our Nana was not alone and that she was cared for during her time of crisis.
We are so thankful to “John” and to Acme Markets.
With much gratitude,
Jennifer M on behalf of the M family
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kate
Drama Llama
Posts: 5,517 
Location: The city that doesn't sleep
Site Supporter
Jun 26, 2014 3:30:05 GMT
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Post by kate on Jul 10, 2022 2:41:13 GMT
That's beautiful! And I'm so very sorry for your loss.
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Post by AussieMeg on Jul 10, 2022 2:53:52 GMT
I'm sorry about the loss of your Nana. She really sounds like a wonderful person. I think the words you have written are perfect.
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quiltz
Drama Llama
Posts: 6,708
Location: CANADA
Jun 29, 2014 16:13:28 GMT
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Post by quiltz on Jul 10, 2022 2:59:53 GMT
What you have written is lovely.
So sorry for the loss of your nana.
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peasquared
Drama Llama
Posts: 5,456
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Post by peasquared on Jul 10, 2022 3:05:09 GMT
Perfect! I'm so sorry for the loss of your Nana! May her memory be a blessing to you.
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Post by revirdsuba99 on Jul 10, 2022 3:34:20 GMT
jenjie your letter is perfect. So sorry for you family's loss of nana.
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Post by jenjie on Jul 10, 2022 3:35:32 GMT
Thanks girls. I didn’t know if I needed something more. I appreciate your input and your kind words.
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Post by grammadee on Jul 10, 2022 3:38:56 GMT
(((((Hugs)))) on the loss of your Nana. It is, indeed, a blessing that there were people around her doing their best to care for her in the store. And they were thoughtful to also attend the services. Often "going above and beyond" is not recognized enough in a corporation. I am glad you are letting them know how important this was.
That is a lovely letter.
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Post by jenjie on Jul 10, 2022 3:45:58 GMT
(((((Hugs)))) on the loss of your Nana. It is, indeed, a blessing that there were people around her doing their best to care for her in the store. And they were thoughtful to also attend the services. Often "going above and beyond" is not recognized enough in a corporation. I am glad you are letting them know how important this was. That is a lovely letter. Yes. And the crazy thing is, we at first had no idea where she was. When the paramedics took her to the hospital, it was so busy or something that they never signed in. They had grabbed her purse so someone was able to make a phone call, but nobody knew where her car was! Apparently she had just put her receipt into her purse, so the family was able to piece that much together . If it wasn’t for that, those kind people attending would have been our only clue on where to locate her vehicle. |
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Post by brynn on Jul 10, 2022 3:53:25 GMT
You wrote a beautiful letter. I am sorry for your loss.
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Post by mom on Jul 10, 2022 4:00:06 GMT
I think your letter is perfect! Have you thought about sending it to your local news paper? I'd be tempted to send it to them, just so they can have some 'good' news to report.
I am sorry for your loss.
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Post by crazy4scraps on Jul 10, 2022 4:04:18 GMT
I’m so sorry for your family’s loss. It sounds like she was a wonderful lady who was loved very much. Your letter is perfect as is.  Sending hugs your way, Jenjie. |
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Post by ~summer~ on Jul 10, 2022 4:14:49 GMT
That’s really touching that they came to the service. Do you have a local Facebook page you could post it to? Very sorry for your loss  |
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Post by jenjie on Jul 10, 2022 4:18:43 GMT
I think your letter is perfect! Have you thought about sending it to your local news paper? I'd be tempted to send it to them, just so they can have some 'good' news to report. I am sorry for your loss. That’s a good idea! I’ll think about it and maybe talk to the family. |
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Post by jenjie on Jul 10, 2022 4:20:21 GMT
That’s really touching that they came to the service. Do you have a local Facebook page you could post it to? Very sorry for your loss Ooh I don’t know. Thanks for the idea. |
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Post by revirdsuba99 on Jul 10, 2022 4:24:30 GMT
Your heros may not want their names out there.
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Post by lucyg on Jul 10, 2022 4:24:50 GMT
Absolutely perfect letter. I’m sorry about Nana! |
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Post by jenjie on Jul 10, 2022 4:42:40 GMT
Your heros may not want their names out there. That’s a very good thought. Thanks for that. Incidentally, it’s such a small world… I had posted on FB about what happened, not using names. I hadn’t met or even seen the store employee. But my niece’s friend, whom I don’t know, read my post and tagged her friend the grocery guy! So we were able to thank him there. So that’s like 4 degrees of separation. |
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Post by gillyp on Jul 10, 2022 8:09:30 GMT
Your letter is perfect and it is so good to know there were people capable of helping and willing to do so. I think sending it to management and corporate is an excellent idea. People are quick to complain but not enough acknowledge the good others do.
Your nana sounds wonderful. I'm sorry she has passed.
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Post by gar on Jul 10, 2022 9:06:33 GMT
I'm sorry for your loss...she was obviously a very special person.
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Post by littlemama on Jul 10, 2022 10:52:58 GMT
The letter is perfect as written. Please dont send it to the media. Let a good deed be a good deed.
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Post by hop2 on Jul 10, 2022 10:53:44 GMT
I am so sorry for your loss. Hugs
Your letter sounds fine to me.
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Post by peasapie on Jul 10, 2022 11:30:23 GMT
I’m so sorry for your loss. It must have been a terrible shock for all of you. You’ve done such lovely things for everyone who helped.
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Post by jenjie on Jul 10, 2022 12:01:04 GMT
The letter is perfect as written. Please dont send it to the media. Let a good deed be a good deed. Let a good deed be a good deed. I like that. |
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Post by Basket1lady on Jul 10, 2022 12:03:31 GMT
I’m so very sorry for your loss. She sounds like a wonderful woman.
Eternal rest grant unto Sharon, O Lord, and let perpetual light shine upon her. May her soul and all the souls of the faithful departed, through the mercy of God, Rest In Peace.
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Post by gramasue on Jul 10, 2022 12:06:42 GMT
I'm sorry about the loss of your Nana. She really sounds like a wonderful person. I think the words you have written are perfect. I totally agree. Jen, I'm so sorry for your loss. The letter was written from your heart, and that makes it perfect. How lovely to know there are such kind and caring people as this man is, and that Nana was not alone. My sincere sympathy to you and all your family. |
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Post by PenandInk on Jul 10, 2022 13:02:11 GMT
Oh Jen, your Nana was so blessed to have two such kind people wrap her in care as she prepared to leave on her grand adventure. Your letter is perfect. I so needed to read this today, thank you for sharing. May your Nana’s memory be eternal.
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Post by tomocus on Jul 10, 2022 13:37:42 GMT
I am so sorry for your loss. God bless those heroes who were there with her. I will keep you and your family in my prayers.
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Post by jenjie on Jul 10, 2022 13:50:04 GMT
Oh Jen, your Nana was so blessed to have two such kind people wrap her in care as she prepared to leave on her grand adventure. Your letter is perfect. I so needed to read this today, thank you for sharing. May your Nana’s memory be eternal. Her grand adventure! Yes indeed. {{{hugs}}} to you today. |
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Post by ScrapbookMyLife on Jul 10, 2022 14:16:00 GMT
I am very sorry for your loss.
I would write this:
Dear Store Name,
I would like to commend and thank Acme employee “John Jones”.
On Wednesday, June 8, Our Grandmother Sharon M collapsed in the checkout line at your Acme location at XYZ.
The customer behind her called out for help and called 9-1-1. Your staff member John immediately jumped in, and performed CPR until paramedics arrived.
Sadly our Grandmother passed away. It brings us comfort to know that our Nana was not alone, and that your staff member was doing all that he could to help during our Grandmothers medical emergency.
Not only did John try to help our Grandmother when she collapsed, he attended her funeral service as well.
John went above and beyond. We are so thankful and grateful for Johns help, compassion and kindness, during this this difficult time.
With much gratitude,
Jennifer M on behalf of the M family
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Sending hugs your way, Jenjie.
