|
Post by queenbeeof3 on Aug 31, 2022 19:52:23 GMT
I need to cancel my subscription but I have 3 credits left. I am wondering if I will lose my credits. Anyone have experience with this? Advice needed. TIA.
|
|
naby64
Drama Llama
Posts: 5,954
Jun 25, 2014 21:44:13 GMT
|
Post by naby64 on Aug 31, 2022 20:03:15 GMT
Yes, it looks like you will lose them. Also, it doesn't look like you would get a refund. Can you just order three books to use the credits before cancellation?
|
|
pudgygroundhog
Pearl Clutcher
Posts: 4,643
Location: The Grand Canyon
Jun 25, 2014 20:18:39 GMT
|
Post by pudgygroundhog on Aug 31, 2022 22:51:21 GMT
You will need to use them up before cancelling. If you can wait a month, you can use all three credits in the next month (main pick and two add ons).
|
|
|
Post by andreasmom on Sept 1, 2022 0:05:24 GMT
If you need suggestions, these are some of my favorite selections from the last couple of months:
Tomorrow and tomorrow and tomorrow - looooved this book. So happy I chose it in July. Upgrade Lessons in Chemistry
|
|
ComplicatedLady
Pearl Clutcher
Posts: 3,037
Location: Valley of the Sun
Jul 26, 2014 21:02:07 GMT
|
Post by ComplicatedLady on Sept 1, 2022 0:28:27 GMT
Order three books tomorrow and then cancel. That’s what I would do to not lose credits.
|
|
|
Post by shanniebananie on Sept 1, 2022 1:52:55 GMT
If you go into your account info, click cancel subscription and it will give you the option to pause your account for 1-4 months. During that time you can use up your credits and then call them to cancel after they are all used. I just had to do this for my account.
|
|
|
Post by queenbeeof3 on Sept 2, 2022 3:06:33 GMT
Thanks for all the the suggestions. Very helpful.
|
|
|
Post by candygurl on Sept 2, 2022 13:27:49 GMT
I’m so confused too because I was charged for July and august and since I didn’t use them I have two credits left. I canceled and then saw I was charged yesterday for Septembers box. So I went to my account and decided to use my two credits and get one box. The order went thorough despite it telling my I canceled my membership. I even emailed them and confirmed my account was canceled. I guess in a few days I should email them again and see what’s going on.
|
|
pudgygroundhog
Pearl Clutcher
Posts: 4,643
Location: The Grand Canyon
Jun 25, 2014 20:18:39 GMT
|
Post by pudgygroundhog on Sept 3, 2022 1:35:53 GMT
I’m so confused too because I was charged for July and august and since I didn’t use them I have two credits left. I canceled and then saw I was charged yesterday for Septembers box. So I went to my account and decided to use my two credits and get one box. The order went thorough despite it telling my I canceled my membership. I even emailed them and confirmed my account was canceled. I guess in a few days I should email them again and see what’s going on. I had to contact customer service once and it was much quicker and more effective to call. If you aren't getting it figured out, try calling.
|
|
|
Post by candygurl on Sept 3, 2022 13:06:19 GMT
I’m so confused too because I was charged for July and august and since I didn’t use them I have two credits left. I canceled and then saw I was charged yesterday for Septembers box. So I went to my account and decided to use my two credits and get one box. The order went thorough despite it telling my I canceled my membership. I even emailed them and confirmed my account was canceled. I guess in a few days I should email them again and see what’s going on. I had to contact customer service once and it was much quicker and more effective to call. If you aren't getting it figured out, try calling. Thanks! I will try next week and see where it gets me.
|
|