|
|
Post by leannec on Mar 5, 2023 21:03:00 GMT
I'm sorry that this happened to you! There is no excuse for bad service! I will say as a long time dog owner with carpet for many years ... no matter what you do, the smell will never be gone.  When we sold our house in November the only solution was to rip out the carpet ... sorry! |
|
|
|
Post by belgravia on Mar 5, 2023 21:29:51 GMT
I'm sorry that this happened to you! There is no excuse for bad service! I will say as a long time dog owner with carpet for many years ... no matter what you do, the smell will never be gone. When we sold our house in November the only solution was to rip out the carpet ... sorry! I agree, I think I’d be replacing the carpet. I remember viewing a house while house hunting that smelled of dog so strongly that we could smell it before we went inside! |
|
|
|
Post by Lexica on Mar 5, 2023 22:23:52 GMT
You are smart to try to mitigate the dog odor to make the house less off-putting to potential buyers. I just recently bought a home, and before I found this one, we looked at dozens of potential houses. We walked into several that smelled so strongly of dog that I just turned around and left without making it out of the entryway. And several of the homes where I could see they made an effort to clean, we went inside, but when looking in the backyard, there were dozens and dozens of poop piles in various stages of decay. It wasn’t like their dog went right after they had picked up and they didn’t see it, there were so many piles we couldn’t really walk in several of the yards.
Dogs can be a huge turnoff for many buyers. And I say this as a life long dog owner! I also have cats and I boarded them so there was no litter box smell in the house. My dog is small and doesn’t shed because he is a poodle mix. I sleep with him in my bed, so I bathe him quite often to make sure he doesn’t smell. The realtor said he couldn’t detect any dog smell in my house at all. I did replace all of my flooring before the open house, but that was due to a water leak. With that leak, I had to replace the carpets. Apparently it was successful because we got two offers from that first weekend open house and a third offer a few days later. I agree with the previous posters, you may need to pull the carpeting. What is under the carpet? If there is any type of other floor that is decent, you could remove the offending carpet and just offer a new flooring allowance to the buyers. But if the house smells doggy, you may not even get any offers. I’m sorry, but that is just a fact to be faced.
|
|
samantha25
Pearl Clutcher
Posts: 2,912 
Member is Online
|
Post by samantha25 on Mar 5, 2023 22:27:42 GMT
Also what type of carpet cleaning? Does the procedure involve water? I made the mistake of getting the carpet pad wet during my carpet cleaning and it took days for it to dry. I was ready to rip the carpet out of the whole house! I can't imagine what it would be like with dogs. We have no pets.
|
|
|
|
Post by mom on Mar 5, 2023 22:32:31 GMT
What would I do? Honestly, the only thing you can do is have someone else come back out, I am surprised the owner is dealing with your complaint at all, as you waited to complain for two days Ideally, you should have raised concerns immediately.
That being said, anytime I have had carpet cleaners come in (previous house as this home doesn't have any carpet) they never moved the furniture. If I wanted the furniture moved, then I needed to have it moved before hand because of them not wanting to have any liability in damaging the furniture. What does your contract say? Was moving furniture included on your paperwork?
While it absolutely sucks that you might have missed out on a sale, IMHO it would have been better to have moved the open house date until the carpet situation was fixed. At this point, I think if they come back and do it correctly, then I would count that was a win. I seriously doubt they will give you any money back because you cant prove you lost a sale.
Good luck! DH is tossing around the idea of selling and honestly, Im not sure I want to deal with the headache that comes with that.
|
|
|
|
Post by paulao on Mar 6, 2023 0:18:29 GMT
Where is the original post?
|
|
quiltz
Drama Llama
Posts: 6,708
Location: CANADA
Jun 29, 2014 16:13:28 GMT
|
Post by quiltz on Mar 6, 2023 1:18:01 GMT
Where is the original post? I *think* that she ( angel97701 ) wasn't getting the validation that she was looking for. When you have 3 German Shepherd's in the house, there will be a smell that carpet cleaning will not get out. She sounded very stressed. |
|
iowgirl
Pearl Clutcher
Posts: 4,134
|
Post by iowgirl on Mar 6, 2023 3:32:24 GMT
I missed the original post. My daughter bought a house that had 2 very large dogs. Mostly wood floors, but carpeted upstairs. The condition of the house and the yard factored into what they offered on the house. They knew they were in for some serious cleaning, and had all the floors refinished and pulled all the carpet and replaced it. One of the biggest  moments was when they checked the furnace filter a day or so after moving in. It was inches of dog hair and it looked like it had never been changed. The HVAC system was just over a year old, and it was possible they had never changed the filter. Yard was a god awful mess. The walls in the house had a stripe about dog high of dinge. It was something, but the seller lost money on the house by not taking care of their dogs. There was a lot of other housekeeping issues, but it was all good in the end. |
|
|
|
Post by revirdsuba99 on Mar 6, 2023 3:37:18 GMT
Try Poof odor eliminator advertised on TV, sold by Amazon, Walmart etc
|
|
pinklady
Drama Llama
Posts: 5,538
|
Post by pinklady on Mar 6, 2023 3:55:35 GMT
Where is the original post? I *think* that she ( angel97701 ) wasn't getting the validation that she was looking for. When you have 3 German Shepherd's in the house, there will be a smell that carpet cleaning will not get out. She sounded very stressed. Well give it a bit, she’ll probably come back with her shitty alter and start trolling. 🙄 |
|
|
|
Post by angel97701 on Mar 6, 2023 19:33:18 GMT
I *think* that she ( angel97701 ) wasn't getting the validation that she was looking for. When you have 3 German Shepherd's in the house, there will be a smell that carpet cleaning will not get out. She sounded very stressed. Well give it a bit, she’ll probably come back with her shitty alter and start trolling. 🙄 Thanks for your very compassionate answer pinklady . This is not an alter ego, it is me a real person who as quiltz accurately stated I am VERY STRESSED. I am moving out of a state that is #1 worst in the nation for drug abuse, and #2 for rehabilitation services. We have a contract on a new home in a much better state pending on the sale of our current home. Timing is crucial, and realtor did not suggest replacing carpet. This is to protect my sons, and allow my DH to follow his passion while he still has the physical ability to do so. I am moving away from my own mom, and immediate family to do so.
I followed all directions for photos, and policed all dog poop. We are on a hobby farm, so there will still be deer, rabbit, and cow fecal matter on the property. Paid for professional yard clean-up, contractor fixes, and professional home cleaning. Our filter was replaced on our furnace . . . .
Our realtor suggested this carpet company, I stated I needed major odor control. I cleaned up all pet toys, dog beds, etc. I washed walls and base boards, I vacuumed before they came. Then spent the day washing dog beds, and dogs to keep them in one of our heated shops until after the showings. I DID NOT watch them complete their job, which in retrospect I should have. I assumed (incorrectly) that they would do a good and acceptable job.
What I got: Before After Before
My DH usually vacuums as it save my arthritic back.
Still left in living room under a twin bed that was to be moved per crew Furniture in living room that should have been moved, but just cleaned around. Rub marks-- we replaced this baseboard the week before to repair the kick bar for the in-home vacuum.
All these photos were sent to the owner of the company and he admitted that they really dropped the ball. As for being stressed . . . my DS23 whom I have not seen in person in more than 3 years came back from rehab/living in a homeless shelter/went back to Job Corps came home on Monday. My son DS17, on an IEP with FASD, not protected by his school from being a drug mule is home for his first break this weekend from Oregon Youth Challenge. The school district's only option to protect him. I truly do have PTSD from raising these adopted boys, whom most likely would be dead if we didn't adopt them from Russia 13 years ago. Both with genetic addiction issues, both whom have explored all kinds of substances. Just for reference they are siblings one and four of a group, their brother and sister did not survive their birth family. As a chemist, I do NOW KNOW that OZONE treatment or ClO2 vapor treatment can remove 16 years of cigar smoke from a home, so I do believe that we could have had that treatment IF IT HAD BEEN RECOMMENDED BY THE ORIGINAL CONTRACTOR. It wasn't until I had a very long conversation with a competitor who has agreed to come help tomorrow, as did I truly understand the depth of what had not been done in our home. I am not a carpet cleaner specialist. He has even asked that I not share that he will be doing the work, as he is friends with the first contractor.
Why did I not raise my concerns immediately? I texted photos as things came up, then CCed our realtor. Got no response until I posted a negative review on google. I was handling this on my own as my DH had a last minute business trip, he left the very morning of the carpet cleaning. He helped find some of the issues as I am so exhausted!
I deleted the first post because, negativity was not helpful.
|
|
|
|
Post by mom on Mar 6, 2023 20:31:16 GMT
I hope you did not take my post as negativity. You asked what we would do, and I responded as such.
|
|
iluvpink
Pearl Clutcher
Posts: 4,291
Location: Michigan
|
Post by iluvpink on Mar 6, 2023 22:13:00 GMT
I'm not sure exactly what happened/OP etc. But that does sound stressful and you have been through a lot. I hope the problem is resolved and you can move speedily.
|
|
|
|
Post by don on Mar 6, 2023 23:02:05 GMT
I did not see the original post. As a professional carpet and upholstery cleaner for 30 years, 20 as owner/operator, here is a heads up for pet owners.
First find a reputable professional carpet cleaner.
To properly deal with pet odor, pull carpet back remove pad, extract what is possible, paint area with oil based primer (KILZ is one of many), let dry, treat backing of carpet with enzymatic cleaner. Next day install new pad, reinstall carpet and clean with Enzymatic cleaner.
All that being said, there will still be salt crystals in the carpet or rug (there is a difference) which will be odorless, until they get wet, odor will recur.
The surest way to prevent any odor is to simply remove the source. Just saying.
|
|
|
|
Post by angel97701 on Mar 8, 2023 3:39:33 GMT
Positive news today. Another professional came in and actually did a thorough inspection. Using the one suggested by my realtor was the mistake. Even though his company was 5 star rated, the service I received was inadequate! He was short handed, even though I made my appointment 3 weeks in advance, and his crew obviously skipped steps. The new professional inspected each room. Told me which one's were fine (no deodorization needed), which did need deodorization, and which should be torn out by the prospective owner with a carpet replacement allowance given if requested by buyer. No the carpet had not been CRB (special roller machine which works excess dirt/fur out of the carpet) AND there had not been a deodorizer used. He said the cleaning was adequate. He had his technician spray the deodorizer then use the CRB to work in the solution and remove more dog hair. We will vacuum more, as suggested. The big bonus? He has Ozone machines, showed me how to use them and is loaning them to me free of charge . . . until we sell the home, or he needs them to do a smoke remediation. What a blessing! Now to find temporary homes for my house plants that I have not already given away to prep the home. FYI, he also echoed some of the same methodology that don suggested! We are not removing the dogs, but will give a carpet allowance, as the dogs are part of our family. mom I honestly was is such a bad space, and so was easily upset, that anything that was written was easily taken in the wrong way. Thanks for being honest. Interesting that pinklady had not been back to make a comment. |
|
|
|
Post by Basket1lady on Mar 8, 2023 6:01:04 GMT
I'm glad that you found some resolution. Love me, love my dog.
I'm sure you were told this, but just to be safe--don't use the ozone machines around any living thing, including the dogs. I don't know all the guidelines, but I do know that.
|
|
|
|
Post by elaine on Mar 8, 2023 11:39:11 GMT
(((Hugs)))
Being a parent can be so hard and you have so much more on your plate - I would be stressed if I were you too. You did an amazing thing by adopting and raising those boys AND that doesn’t negate how hard it has been on you.
I hope that your house sells quickly.
|
|
pinklady
Drama Llama
Posts: 5,538
|
Post by pinklady on Mar 8, 2023 14:22:31 GMT
angel97701 Trust me, you don’t want me to comment on your filth! You are forever a troll who didn’t have the balls to post under her real ID and was too dumb to keep her alters straight and was outed.
|
|
|
|
Post by Lexica on Mar 9, 2023 3:29:23 GMT
I am so glad you got better service from the other business. I think offering a carpet allowance is a really smart thing to do. Then if a buyer smells the dogs, they know that is only temporary until their new flooring goes in. I know that I will never have carpeting again. Room rugs, yes. Carpet, no. Moving sucks, plain and simple. I totally understand your stress level and I hope everything goes as smoothly as possible for you from here on out.
|
|
moodyblue
Drama Llama
Posts: 6,179
Location: Western Illinois
Site Supporter
Jun 26, 2014 21:07:23 GMT
|
Post by moodyblue on Mar 9, 2023 5:32:27 GMT
I am so glad you got better service from the other business. I think offering a carpet allowance is a really smart thing to do. Then if a buyer smells the dogs, they know that is only temporary until their new flooring goes in. I know that I will never have carpeting again. Room rugs, yes. Carpet, no. Moving sucks, plain and simple. I totally understand your stress level and I hope everything goes as smoothly as possible for you from here on out. If I were a potential buyer I’d be very hesitant about putting an offer in on any house that had dog or cat smells in it. It’s not always just the carpet, and you can’t be sure that removing the old carpet and pad will get rid of it. Friends of ours had a dog that became confused or something as he aged and he was actually peeing on the walls, where it could run down between the wall and baseboard. |
|
|
|
Post by angel97701 on Mar 11, 2023 2:22:35 GMT
The first business has given me a partial refund of the amount I paid for his service. However the negative review and photos of what had not been done as part of the service of the #1 rated (sarcasm here--listed on their website) carpet cleaning service in our area.
|
|
