Post by riversong1963 on Jul 16, 2023 20:13:42 GMT
Before I get into my vent, I want to say that I do like Totally Tiffany's products in general, and she is a lovely person whom I've actually met. That being said, here we go.
I recently contacted TT's customer service about the TT Triangle Traveler that I had purchased from HSN a little over a year ago. I use mine a lot, but I'm not particularly rough with my craft storage. My issue is that the stitching that holds the Velcro strips in place on one of the pouches has pulled away and torn a hole in the plastic pouch. I've repaired it with a piece of packing tape, but I wanted to know if they would replace either the pouch or the bag.
The rep's answer was that "Tiffany is constantly looking for the best manufacturers to ensure the highest quality products for her customers." (OK, but how does that help me here?) She went on to say that, because I purchased it more than a year ago, there was nothing they could do.
While I do understand that a line has to be drawn somewhere in terms of a return time frame, I also expect to get more than a year's worth of use from a product that I spent over $30 on. Sadly, when I see TT items now, I hesitate to buy them. I certainly won't be buying any more bag-style storage from her.
Vent over. Thank you for reading.
I recently contacted TT's customer service about the TT Triangle Traveler that I had purchased from HSN a little over a year ago. I use mine a lot, but I'm not particularly rough with my craft storage. My issue is that the stitching that holds the Velcro strips in place on one of the pouches has pulled away and torn a hole in the plastic pouch. I've repaired it with a piece of packing tape, but I wanted to know if they would replace either the pouch or the bag.
The rep's answer was that "Tiffany is constantly looking for the best manufacturers to ensure the highest quality products for her customers." (OK, but how does that help me here?) She went on to say that, because I purchased it more than a year ago, there was nothing they could do.
While I do understand that a line has to be drawn somewhere in terms of a return time frame, I also expect to get more than a year's worth of use from a product that I spent over $30 on. Sadly, when I see TT items now, I hesitate to buy them. I certainly won't be buying any more bag-style storage from her.
Vent over. Thank you for reading.
