You know how Concord & 9th charges for shipping protection?

USPS staff told me today that Ground Advantage comes with $100 insurance protection now so if C&9th doesn’t fix this the USPS might directly. They clearly know they messed up so it shouldn’t be too hard. But hopefully C&9th deal with it themselves.

Thats awful. I hope they fix it.

They should package them a little better. Maybe ship the paper between cardboard pieces so its not bending when it goes thru the machine.

WOW! Hope you get it resolved quickly. I wonder if C&9 would take care of it without the shipping protection?

I placed an order with them Monday and declined that. Upon seeing those photos, I looked at their website. They claim no responsibility for damage by USPS once it leaves their hands. But it seems really odd to me that they are selling shipping insurance if it's included with the USPS shipping cost.

They absolutely should take care of this. That’s not good customer service. I’ve never ordered anything from them and probably won’t now.

This is good to know.  I would NOT be happy about this resolution.

And if directing customers to buy insurance from this other company means to C&9th that they can toss products into any old thing to save their money on packing/shipping, well that seems kind of like a dirty protection racket to me....

There is a toggle on the checkout page right under where you put your phone number that you can click to turn it off.  

I handle some shipping related things for work, so I can help clarify a little bit here, though I'm not an expert!  

As far as 3rd party insurance goes, it's not all bad.  If you rely on USPS for default insurance, it may not be enough coverage, and you have to wait while they do an investigation, which can take well over a month, they don't approve a lot of claims, and it doesn't cover a lot--like loss due to theft, or if the package is mistakenly marked delivered when it wasn't, etc.  In theory, your carrier tags the package delivered on your porch, and the gps location confirms delivery for the post office.  Sometimes they make make mistakes or get lazy and things don't get tagged right, and you can get denied because of it.  We've probably all had packages that say 'delivered' on our tracking that show up 3 days later, and if they don't show up, you don't get reimbursed.  FedEx and UPS insurance aren't necessarily better, and if they deny your claim, there is no recourse or regulation to require them to provide justification/proof for the decision.  They can deny "because we said so".  So if they misdeliver, they have the gps where the driver checked the package as delivered and may know it was their error, but they aren't obligated to provide you with that gps, so they can literally say "our driver said he delivered to the right address, so that's that, denied".  The only time you have proof is if you pay for signature delivery and it's not your (or a household member's) signature.

3rd party insurers generally cover more instances and can handle things more quickly because all they do is insurance.  As an example, Route is a common 3rd party insurer for a lot of stores, and they're really excellent.  They cover damage, theft and misdelivery, and they handle their claims quickly.  Once you file the claim, they generally resolve it within 1-2 weeks by either refunding or replacing your items, and their approval rate for claims is good.  A lot of stores use Route because it gives you a faster resolution and therefore better customer service experience.  When you buy the insurance, there should be a link to the coverage you're buying somewhere on the website, usually in their shipping FAQs, along with a link for how to file a claim, and that will tell you it's 3rd party.  Sometimes you get an email after your purchase from the insurance with the details, but you should be able to review the coverage before you buy it.  You don't actually pay the store for the insurance--they collect the premium during checkout, but it's paid to the insurer.  The reason they have to have you contact the insurance company is because that's who your policy is with.  It's like if you buy an extended warranty on a printer or computer or whatever, like Asurion or SquareTrade.  If your device dies 2 years in, you don't go back to Amazon or the store you bought it, you contact your Asurion (your policy holder), and they take care of it.

Some places use Navidium or similar programs that are a little different.  They look like 3rd party insurance, but they're actually a service that lets the store collect the insurance fees and handle the claims themselves.  Aka--you actually pay the store the insurance premium, not an insurance company, and the store handles your claim.  As long as the store is invested in happy customers and has adequate staff for customer service, it can work out.  

I know that's not a perfect explanation, but I hope it helps a little!

The fact that the company even has the insurance makes me think that there are multiple orders that showed up a mess. If I want any of their items I’ll remember to order them from another site.

Hope this goes smoothly for you.

My package from them arrives today...fingers crossed!

Mine is ok. Thank goodness, since I didn't pay for the insurance. Stamps, dies, notecard envelopes, but it was packed in cardboard mailer, not a bag.

Which doesn't make cmpeter feel any better, I'm sure. Sorry about that.

I think the photos in the OP are a cardboard mailer! or rather WERE... before the USPS had to tape it up where it got shredded in the machines.