|
|
Post by mom on Mar 20, 2024 23:47:42 GMT
I am having a crappy day with my PM 400. First it didn't want to accept a new ink cartridge, and I was able to solve that. Now, my photos are not the correct color. Ok, I know it probably needs a nozzle cleaning. So I run that.
When the nozzle cleaning prints out, I have red and blue lines. And they are all the way the should be, with no spaces. BUT I have no yellow lines. Shouldn't I have yellow lines? I have run the printer nozzle cleaner function, and nothing changes.
I have also run the head cleaning several times. Nothing changes.
So am I wrong thinking there should be red, blue and yellow lines? I dont know what else to do. Even after the nozzle cleaning several times, the color of my photos is off.
|
|
jediannie
Pearl Clutcher
Posts: 2,856
Jun 30, 2014 3:19:06 GMT
|
Post by jediannie on Mar 21, 2024 1:23:24 GMT
Sometimes reseating (removing & re-inserting) the ink cartridges helps. Have you tried that yet?
|
|
|
|
Post by mom on Mar 21, 2024 1:51:41 GMT
Sometimes reseating (removing & re-inserting) the ink cartridges helps. Have you tried that yet? I did. Several times. Right now, I have it unplugged and turned off. I will try again tomorrow. Today has been one headache after another with this printer. |
|
|
|
Post by caspad on Mar 21, 2024 15:02:04 GMT
Do you have another cartridge you could put in to see i the problem is with the cartridge? Or maybe your old one?
I wonder if something went wrong with your ink cartridge when it wouldn't fit in correctly.
If yes, I'd contact Epson for a replacement.
|
|
pantsonfire
Pearl Clutcher
Take a step back, evaluate what is important, and enjoy your life with those who you love.
Posts: 4,762 
|
Post by pantsonfire on Mar 21, 2024 15:05:01 GMT
Did all of the protective film come off? Anything blocking where the ink comes out from the cartridge?
|
|
|
|
Post by Ryann on Apr 5, 2024 2:00:23 GMT
mom was tech support able to help you?
|
|
|
|
Post by mom on Apr 5, 2024 2:03:45 GMT
mom was tech support able to help you? Absolutely no help. The CS agent I talked to couldn't even find the code that I had showing to tell me what to do.  |
|
jediannie
Pearl Clutcher
Posts: 2,856
Jun 30, 2014 3:19:06 GMT
|
Post by jediannie on Apr 5, 2024 2:17:43 GMT
What's the code you're getting?
|
|
|
|
Post by mom on Apr 5, 2024 14:17:41 GMT
What's the code you're getting? It says it can’t recognize the ink cartridge. I’ve bought all new cartridges (all from epson) and nothing works. I think I got a faulty machine - I’ve only had it 6 months. I got the ink cartridge to be recognized once - after leaving it unplugged overnight. But then the it was printing streaky so I cleaned the heads and then it quit working again. This is my second epson pm-400 and it’s been moody for the 6 months I’ve had it. My other one was a champ. |
|
jediannie
Pearl Clutcher
Posts: 2,856
Jun 30, 2014 3:19:06 GMT
|
Post by jediannie on Apr 5, 2024 14:41:42 GMT
mom - ugh, that is so frustrating. And even more frustrating that support wasn't able to help. They should have escalated the issue and replaced your machine. If you feel like calling again, I'd ask for a replacement machine if they can't get it fixed.
|
|
|
|
Post by Ryann on Apr 5, 2024 17:51:03 GMT
mom - ugh, that is so frustrating. And even more frustrating that support wasn't able to help. They should have escalated the issue and replaced your machine. If you feel like calling again, I'd ask for a replacement machine if they can't get it fixed. I agree. Talking to someone else may yield better results, especially if escalated. Their initial response is really unacceptable. Sorry the machine is still being stupid. |
|
