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Post by Bridget in MD on Apr 18, 2024 12:41:04 GMT
My DH purchased a retired Lego set from a lady on ebay. It included the box in pristine condition, the pieces, and directions, which is a unicorn apparently. He believes the sets typically sell for $400-$500, but she sold it BIN for $250. He bought it and paid via PayPal & his credit card. She sent it and it got lost in the mail. He watched it with the tracking number and it got stuck in DC, and then just didn't move.
He had a 30 day window (I think, with Ebay) to file a claim, so he reached out to her and she took care of it. She refunded DH's money.
Of course the damn thing arrived yesterday! We were shocked. The package tho looked like it had been through the war. She didnt put it in a box, she just wrapped it with brown package paper. When the post office delivered it, someone had retaped the packaging, but when DH unwrapped it, because there was no protection, the box was really damaged. The corner was all crushed and ripped.
DH hasn't reached out to her yet (this happened last night and he didn't have time). I am sure ebay or the post office is going to close the case and tell the woman that this package was delivered, but if she filed a claim, does that mean she got her money back too?
DH said he was going to reach out and of course pay her for the item, but feels funny - he is wondering if she got her money back from ebay. He also now feels this set is not worth as much due to the damage on the box. He looked up on some lego brick link? site and only one person in Europe is currently selling the box for this set, for approx $100 USD. He also realized that the mini-figures she included weren't the correct ones for the set. She had posted a picture and they were close, but they weren't the actual ones (this was his mistake).
So, just wondering if anyone has been thru this before? If the package was delivered, DH should pay her for the purchase through ebay, BUT bc the package was badly damaged, shouldn't she have to file a claim through the post office (or however she sent it) for the cost of the damage and give that to DH? He thinks she only estimated the package to be worth $100 (from what he could tell on the tracking information she provided).
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MorningPerson
Pearl Clutcher
Posts: 2,504 
Location: Central Pennsylvania
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Post by MorningPerson on Apr 18, 2024 12:51:50 GMT
I don’t have any experience with this type of thing, but it seems a no-brainer that the seller didn’t package it properly. I don’t think your husband needs to worry about whether she did or didn’t get reimbursed on her end. It’s worth much less now with the damaged box and he should either get a good chunk of his money back from her, or return it to her at her expense. (Whichever he prefers.)
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Post by gillyp on Apr 18, 2024 13:06:50 GMT
The super cynic in me wonders if the box was, indeed, pristine before it was sent. It’s super easy to pull up images from the internet and adjust the background in some way. I’m not suggesting it wasn’t further damaged in transit but if you are selling something like that wouldn’t you want to protect it? Did she mention in the listing that the figures were wrong or leave it to the buyer to spot?
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Post by Bridget in MD on Apr 18, 2024 13:17:11 GMT
I don’t have any experience with this type of thing, but it seems a no-brainer that the seller didn’t package it properly. I don’t think your husband needs to worry about whether she did or didn’t get reimbursed on her end. It’s worth much less now with the damaged box and he should either get a good chunk of his money back from her, or return it to her at her expense. (Whichever he prefers.) He already got his money back from her, but now that he has it, he feels he needs to make it right and pay her for it, although its not worth as much since the box is so badly damaged... The super cynic in me wonders if the box was, indeed, pristine before it was sent. It’s super easy to pull up images from the internet and adjust the background in some way. I’m not suggesting it wasn’t further damaged in transit but if you are selling something like that wouldn’t you want to protect it? Did she mention in the listing that the figures were wrong or leave it to the buyer to spot? He suspects she didn't know what she was selling, bc the set was worth so much and she priced it low. Or maybe she did know bc the mini-figs were wrong. She didn't mention the mini-figs weren't correct, but she did post a picture (with the box, which was in perfect condition) and in the picture he got what she sold on the listing. He realized they weren't correct when he looked at official pics of the set and the compared it to what he got. So, he says that's on him, they were VERY close, but not 100% correct. When he got the package, bc there was a gaping hole in the box and the packaging (which had been taped up), he looked through the pieces with the directions to see if any were missing. That's when he realized the mini-figs weren't the right ones... To purchase the actual correct mini-fig tho, that is another $50. Good lord, I'm in the wrong business, LOL. who knew legos were so pricey?   |
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Post by myshelly on Apr 18, 2024 15:06:11 GMT
I don’t have any experience with this type of thing, but it seems a no-brainer that the seller didn’t package it properly. I don’t think your husband needs to worry about whether she did or didn’t get reimbursed on her end. It’s worth much less now with the damaged box and he should either get a good chunk of his money back from her, or return it to her at her expense. (Whichever he prefers.) He already got his money back from her, but now that he has it, he feels he needs to make it right and pay her for it, although its not worth as much since the box is so badly damaged... The super cynic in me wonders if the box was, indeed, pristine before it was sent. It’s super easy to pull up images from the internet and adjust the background in some way. I’m not suggesting it wasn’t further damaged in transit but if you are selling something like that wouldn’t you want to protect it? Did she mention in the listing that the figures were wrong or leave it to the buyer to spot? He suspects she didn't know what she was selling, bc the set was worth so much and she priced it low. Or maybe she did know bc the mini-figs were wrong. She didn't mention the mini-figs weren't correct, but she did post a picture (with the box, which was in perfect condition) and in the picture he got what she sold on the listing. He realized they weren't correct when he looked at official pics of the set and the compared it to what he got. So, he says that's on him, they were VERY close, but not 100% correct. When he got the package, bc there was a gaping hole in the box and the packaging (which had been taped up), he looked through the pieces with the directions to see if any were missing. That's when he realized the mini-figs weren't the right ones... To purchase the actual correct mini-fig tho, that is another $50. Good lord, I'm in the wrong business, LOL. who knew legos were so pricey? It is a common scam to steal or swap out minifigs in expensive lego sets. Minifigs are the most valuable part of a set. This seller is a scammer. If the minifigs were wrong, the set had been opened and was not brand new in box when she sent it. I suspect she packaged the box the way she did so she could blame it on the post office to pull off her scam. I would not contact her or pay her any money. |
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Post by mom on Apr 18, 2024 15:24:42 GMT
I don’t have any experience with this type of thing, but it seems a no-brainer that the seller didn’t package it properly. I don’t think your husband needs to worry about whether she did or didn’t get reimbursed on her end. It’s worth much less now with the damaged box and he should either get a good chunk of his money back from her, or return it to her at her expense. (Whichever he prefers.) He already got his money back from her, but now that he has it, he feels he needs to make it right and pay her for it, although its not worth as much since the box is so badly damaged... The super cynic in me wonders if the box was, indeed, pristine before it was sent. It’s super easy to pull up images from the internet and adjust the background in some way. I’m not suggesting it wasn’t further damaged in transit but if you are selling something like that wouldn’t you want to protect it? Did she mention in the listing that the figures were wrong or leave it to the buyer to spot? and in the picture he got what she sold on the listing. He realized they weren't correct when he looked at official pics of the set and the compared it to what he got. So, he says that's on him, they were VERY close, but not 100% correct. When he got the package, bc there was a gaping hole in the box and the packaging (which had been taped up), he looked through the pieces with the directions to see if any were missing. That's when he realized the mini-figs weren't the right ones... To purchase the actual correct mini-fig tho, that is another $50. Good lord, I'm in the wrong business, LOL. who knew legos were so pricey? I guarantee you, she knew. This is a scam that sellers run. The mini figurines are where the $$ is at. |
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lesley
Drama Llama
My best friend Turriff, desperately missed.
Posts: 7,172
Location: Scotland, Scotland, Scotland
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Post by lesley on Apr 18, 2024 15:24:59 GMT
He already got his money back from her, but now that he has it, he feels he needs to make it right and pay her for it, although its not worth as much since the box is so badly damaged... He suspects she didn't know what she was selling, bc the set was worth so much and she priced it low. Or maybe she did know bc the mini-figs were wrong. She didn't mention the mini-figs weren't correct, but she did post a picture (with the box, which was in perfect condition) and in the picture he got what she sold on the listing. He realized they weren't correct when he looked at official pics of the set and the compared it to what he got. So, he says that's on him, they were VERY close, but not 100% correct. When he got the package, bc there was a gaping hole in the box and the packaging (which had been taped up), he looked through the pieces with the directions to see if any were missing. That's when he realized the mini-figs weren't the right ones... To purchase the actual correct mini-fig tho, that is another $50. Good lord, I'm in the wrong business, LOL. who knew legos were so pricey? It is a common scam to steal or swap out minifigs in expensive lego sets. Minifigs are the most valuable part of a set. This seller is a scammer. If the minifigs were wrong, the set had been opened and was not brand new in box when she sent it. I suspect she packaged the box the way she did so she could blame it on the post office to pull off her scam.I would not contact her or pay her any money. Absolutely this. The resell/secondhand Lego market is lucrative, and unless you know your stuff, it is easy to be scammed. DS and I are both huge AFOLs (adult fans of Lego 😊) and have many thousands of pounds worth of sets. The earliest modular buildings are worth thousands alone. Every time DS buys a new set, he claims he’s just investing in his pension. 😁 |
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Post by crazy4scraps on Apr 18, 2024 15:25:27 GMT
My guess is that the seller didn’t understand that the box itself had added value and that the whole thing should have been boxed again, cushioned inside of another box.
As a former online business owner, the way it works is that the seller is the one who purchases the insurance from the courier so the seller is the one eligible to file the insurance claim, not the buyer who doesn’t receive their item. The buyer has recourse through the sales platform to be made whole by the buyer, which was what happened here. Your DH didn’t get his item, she refunded and now the ball is in her court as to what to do next.
The insurance protects *the seller* more than it protects the buyer, IMO, so it’s in the seller’s best interest to purchase adequate insurance coverage in the event that the package goes missing or is damaged in transit. If she didn’t insure the package for the actual replacement value of the item (which happens a lot, because people are cheap and they don’t want to pay the extra premium), that’s on her because now if she did/does file a claim all she’s going to get is what she valued the package for. If it was shipped Priority Mail, there is a base level of insurance that’s automatically included (not sure if that’s $50 or $100 now without looking it up), but if you want your package insured for actual replacement value you have to pay an additional fee for that based on the total package value.
Since the item did finally arrive and it was significantly damaged (but was otherwise as described in the listing, aside from the damaged box), I think it’s up to your DH to decide whether he still wants the item or not. If he does still want it, he could open up negotiation with the seller to see if she is now willing to accept less for it due to the damaged box, it since she seems unaware that the box had any value to begin with and she was selling it for less than it was allegedly worth, I wouldn’t count on her wanting less now because he was presumably already getting a deal. If he doesn’t want it and she wants it back, she could (and should) issue a prepaid shipping label so he can send it back to her at no cost to him.
Whether she was paid out by insurance or not is irrelevant because that was between her and the shipping company. He was made whole by the refund of his payment so to keep the item now without paying her something for it IMO would be wrong.
FWIW, the one time I filed an insurance claim with USPS as a seller, my claim was denied. I made it right with my client and resent the package at my expense and I never did get reimbursed by USPS.
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Post by Bridget in MD on Apr 18, 2024 15:49:24 GMT
My guess is that the seller didn’t understand that the box itself had added value and that the whole thing should have been boxed again, cushioned inside of another box. As a former online business owner, the way it works is that the seller is the one who purchases the insurance from the courier so the seller is the one eligible to file the insurance claim, not the buyer who doesn’t receive their item. The buyer has recourse through the sales platform to be made whole by the buyer, which was what happened here. Your DH didn’t get his item, she refunded and now the ball is in her court as to what to do next. The insurance protects *the seller* more than it protects the buyer, IMO, so it’s in the seller’s best interest to purchase adequate insurance coverage in the event that the package goes missing or is damaged in transit. If she didn’t insure the package for the actual replacement value of the item (which happens a lot, because people are cheap and they don’t want to pay the extra premium), that’s on her because now if she did/does file a claim all she’s going to get is what she valued the package for. If it was shipped Priority Mail, there is a base level of insurance that’s automatically included (not sure if that’s $50 or $100 now without looking it up), but if you want your package insured for actual replacement value you have to pay an additional fee for that based on the total package value. Since the item did finally arrive and it was significantly damaged (but was otherwise as described in the listing, aside from the damaged box), I think it’s up to your DH to decide whether he still wants the item or not. If he does still want it, he could open up negotiation with the seller to see if she is now willing to accept less for it due to the damaged box, it since she seems unaware that the box had any value to begin with and she was selling it for less than it was allegedly worth, I wouldn’t count on her wanting less now because he was presumably already getting a deal. If he doesn’t want it and she wants it back, she could (and should) issue a prepaid shipping label so he can send it back to her at no cost to him. Whether she was paid out by insurance or not is irrelevant because that was between her and the shipping company. He was made whole by the refund of his payment so to keep the item now without paying her something for it IMO would be wrong. yes, totally agree!FWIW, the one time I filed an insurance claim with USPS as a seller, my claim was denied. I made it right with my client and resent the package at my expense and I never did get reimbursed by USPS. So DH contacted her and let her know that the package arrived, but extremely damaged. She confirmed she wrapped the package in brown shipping paper. She said she hasn't heard anything from ebay or shipping, so I told DH to tell her she needs to figure out next steps, but technically he is in possession of her property. like crazy4scraps said, he can try to purchase for less, or he is fine with sending it back at her cost. He knew this was a used, open set. He always goes thru the pieces and stuff when he gets these sets to make sure he got what he purchased, so that's why the mini-figures mistake was on him, she sold him what he got, it just wasn't the right pieces. |
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twinsmomfla99
Pearl Clutcher
Posts: 3,979
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Post by twinsmomfla99 on Apr 18, 2024 15:58:32 GMT
Contact her and send pictures of the box. Tell her that since she already refunded the money, she can (1) pay for return shipping or (2) accept $35 from DH as payment in full for the damaged product.
I would NOT give her $100 for the set. If she chooses the return, I would leave a review regarding the difference between the description and what was actually provided in the set
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Post by crazy4scraps on Apr 18, 2024 16:00:58 GMT
He already got his money back from her, but now that he has it, he feels he needs to make it right and pay her for it, although its not worth as much since the box is so badly damaged... He suspects she didn't know what she was selling, bc the set was worth so much and she priced it low. Or maybe she did know bc the mini-figs were wrong. She didn't mention the mini-figs weren't correct, but she did post a picture (with the box, which was in perfect condition) and in the picture he got what she sold on the listing. He realized they weren't correct when he looked at official pics of the set and the compared it to what he got. So, he says that's on him, they were VERY close, but not 100% correct. When he got the package, bc there was a gaping hole in the box and the packaging (which had been taped up), he looked through the pieces with the directions to see if any were missing. That's when he realized the mini-figs weren't the right ones... To purchase the actual correct mini-fig tho, that is another $50. Good lord, I'm in the wrong business, LOL. who knew legos were so pricey?  It is a common scam to steal or swap out minifigs in expensive lego sets. Minifigs are the most valuable part of a set. This seller is a scammer. If the minifigs were wrong, the set had been opened and was not brand new in box when she sent it. I suspect she packaged the box the way she did so she could blame it on the post office to pull off her scam. I would not contact her or pay her any money. I agree with you that the minifigs are the most valuable part of a set. But she posted photos of what she was actually selling and that’s what she sent. Unless she was claiming it was a brand new item in a sealed, unopened box and it wasn’t, then that doesn’t automatically make her a scammer. It was on him to do due diligence to know what should have been included in the set originally and bid accordingly, which he apparently did not do. Just because the box was claimed to be in pristine condition doesn’t necessarily mean it hadn’t ever been opened. Playing the devil’s advocate here. Just the fact that the seller supposedly insured the item for less than the selling price tells me she didn’t know what she had. If she was truly a scammer, wouldn’t she have insured it for the full selling price so if something did go sideways (which according to what you posted, she hoped would happen by just wrapping it in paper vs. putting it inside a separate box) she would get the full value back? I know plenty of parents who have a basement full of Lego, kids too, who have no idea what that stuff might be worth. I volunteered for my kid’s field trip to Junior Achievement last fall on budgeting and finance and one of the exercises was to have the kids guess what a big Lego Star Wars Millenium Falcon set sold for. I think out of an entire class of 8th graders, maybe less than five even came close. Who knew the damn boxes alone sell for so much? I sure didn’t. If I would have known that, I doubt very much that I would have cut up the box for my Disney Castle and recycled it years ago, or that I would have used pink duct tape to hold closed the box for my otherwise unopened and unassembled Disney Train and Station.  Back to the minifigures for a minute. Right now I have my Disney Castle displayed in my studio with a whole bunch of different princess minifigures in the various themed rooms that did not originally come with that set. I can guarantee you 1000% that if I died tomorrow neither my DH nor my DD (neither of whom are as into Lego as I am) could tell you exactly which figures came with that set. The box is long gone, although I did keep the assembly instruction book. DH would know the set was expensive because he bought it but he wouldn’t have a clue what it would actually be worth now. He thinks “it’s all overpriced plastic crap” as he puts it, and knowing him he would just disassemble it, chuck it all in a trash bag and donate it to Goodwill the first chance he got. Definitely blasphemy IMO, but there are people like that. |
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Post by crazy4scraps on Apr 18, 2024 16:11:02 GMT
Contact her and send pictures of the box. Tell her that since she already refunded the money, she can (1) pay for return shipping or (2) accept $35 from DH as payment in full for the damaged product. I would NOT give her $100 for the set. If she chooses the return, I would leave a review regarding the difference between the description and what was actually provided in the set I don’t think $35 for a set he willingly paid $250 for would be fair. The OP stated that the minifigures in the seller’s photos were the actual items that were sent, so she didn’t misrepresent what she was selling at all, and he bought it anyway. The only value loss in this situation is the box itself which was damaged in transit. Maybe ask if she is willing to discount *something* for the damaged box, but it appears that the Lego set inside was in the same condition as advertised, which was already priced lower than other similar sets. It probably is worth $100, minimum, especially since it also had the instructions with it. |
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twinsmomfla99
Pearl Clutcher
Posts: 3,979
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Post by twinsmomfla99 on Apr 18, 2024 18:08:13 GMT
Contact her and send pictures of the box. Tell her that since she already refunded the money, she can (1) pay for return shipping or (2) accept $35 from DH as payment in full for the damaged product. I would NOT give her $100 for the set. If she chooses the return, I would leave a review regarding the difference between the description and what was actually provided in the set I don’t think $35 for a set he willingly paid $250 for would be fair. The OP stated that the minifigures in the seller’s photos were the actual items that were sent, so she didn’t misrepresent what she was selling at all, and he bought it anyway. The only value loss in this situation is the box itself which was damaged in transit. Maybe ask if she is willing to discount *something* for the damaged box, but it appears that the Lego set inside was in the same condition as advertised, which was already priced lower than other similar sets. It probably is worth $100, minimum, especially since it also had the instructions with it. The written description said it was new and did not mention the substituted figures. The only indication they were different was the picture: Someone buying this as a gift who isn’t familiar with the figures would not notice the difference. I didn’t say the description was false but it IS misleading if you have to study the picture to see that it is not a new set. He is under no obligation to keep it, and I would not want to pay “market value” for it if there is room to negotiate. If she doesn’t want to accept the lower amount she can send the prepaid label. Or she can counter with another price. As for the review, I think it is important to let other buyers know that they need to be careful with this sellers listings. ETA The OP said they found one listing trying to sell it for $100 in Europe. That does not indicate the value—it only indicates what someone is hoping to get. It may not sell for that price, and unless there are completed sales for $100, the fact that this one is still available may indicate that it is not worth that much (unless there are already bids). |
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Post by Bridget in MD on Apr 18, 2024 18:14:12 GMT
I don’t think $35 for a set he willingly paid $250 for would be fair. The OP stated that the minifigures in the seller’s photos were the actual items that were sent, so she didn’t misrepresent what she was selling at all, and he bought it anyway. The only value loss in this situation is the box itself which was damaged in transit. Maybe ask if she is willing to discount *something* for the damaged box, but it appears that the Lego set inside was in the same condition as advertised, which was already priced lower than other similar sets. It probably is worth $100, minimum, especially since it also had the instructions with it. The written description said it was new and did not mention the substituted figures. The only indication they were different was the picture: Someone buying this as a gift who isn’t familiar with the figures would not notice the difference. I didn’t say the description was false but it IS misleading if you have to study the picture to see that it is not a new set. He is under no obligation to keep it, and I would not want to pay “market value” for it if there is room to negotiate. If she doesn’t want to accept the lower amount she can send the prepaid label. Or she can counter with another price. As for the review, I think it is important to let other buyers know that they need to be careful with this sellers listings. ETA The OP said they found one listing trying to sell it for $100 in Europe. That does not indicate the value—it only indicates what someone is hoping to get. It may not sell for that price, and unless there are completed sales for $100, the fact that this one is still available may indicate that it is not worth that much (unless there are already bids). sorry, when I said he BIN I meant Buy It Now, not new... Sorry, that is totally on me for not being clear. And he found one person selling JUST the box overseas, and it was approx $100 USD for a box in new condition. |
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twinsmomfla99
Pearl Clutcher
Posts: 3,979
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Post by twinsmomfla99 on Apr 18, 2024 18:21:34 GMT
The written description said it was new and did not mention the substituted figures. The only indication they were different was the picture: Someone buying this as a gift who isn’t familiar with the figures would not notice the difference. I didn’t say the description was false but it IS misleading if you have to study the picture to see that it is not a new set. He is under no obligation to keep it, and I would not want to pay “market value” for it if there is room to negotiate. If she doesn’t want to accept the lower amount she can send the prepaid label. Or she can counter with another price. As for the review, I think it is important to let other buyers know that they need to be careful with this sellers listings. ETA The OP said they found one listing trying to sell it for $100 in Europe. That does not indicate the value—it only indicates what someone is hoping to get. It may not sell for that price, and unless there are completed sales for $100, the fact that this one is still available may indicate that it is not worth that much (unless there are already bids). sorry, when I said he BIN I meant Buy It Now, not new... Sorry, that is totally on me for not being clear. And he found one person selling JUST the box overseas, and it was approx $100 USD for a box in new condition. Thanks for the clarification. I still stand by the claim it’s misleading. Did she list it by the name of the set? She included the box and instructions in the description but not the substitute figures, so basically she included the stuff that would increase the value but not the things that would decrease the value significantly. I agree that someone probably wouldn’t have a claim against her for that, but it is a practice that other buyers should be made aware of. I also think it is worth asking for a lower price. She might be willing to accept it since the damage is obviously reducing the value. She gets a bit of money for it and does not have to pay return shipping. Also, I would insist on a prepaid box if she wants the return. Otherwise it’s on you to make sure it is packaged properly. |
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Post by Bridget in MD on Apr 18, 2024 18:39:39 GMT
sorry, when I said he BIN I meant Buy It Now, not new... Sorry, that is totally on me for not being clear. And he found one person selling JUST the box overseas, and it was approx $100 USD for a box in new condition. Thanks for the clarification. I still stand by the claim it’s misleading. Did she list it by the name of the set? She included the box and instructions in the description but not the substitute figures, so basically she included the stuff that would increase the value but not the things that would decrease the value significantly. I agree that someone probably wouldn’t have a claim against her for that, but it is a practice that other buyers should be made aware of. I also think it is worth asking for a lower price. She might be willing to accept it since the damage is obviously reducing the value. She gets a bit of money for it and does not have to pay return shipping. Also, I would insist on a prepaid box if she wants the return. Otherwise it’s on you to make sure it is packaged properly.I am not 100% sure how she listed the set, but DH has been on the lookout for this particular one for a while, so when it came up with the box, instructions and what he thought were the mini-figs, he was super excited. Like I said, the mini-fig is VERY close but the body is wrong? or something. So at first glance, I think he thought it was the correct one, but when he got it and compared it to the booklet, he realized it was NOT correct. I asked him if she is a regular lego seller, and he said no, she had sold 50+ items, but this was her first lego set, and her rating was good too. DH sent her pictures of how the box was received, and hasnt heard back from her. He said he would be willing to pay her $150 else he will tell her to pay for shipping and materials to return to her... |
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Post by melanell on Apr 18, 2024 18:44:13 GMT
If she wants him to return the set, then that's what I would do, but only if she covers the return shipping, and she refunds him in full.
If she balks at that, then I would contact Ebay because sending out a flimsy Lego box without an actual shipping box was ridiculous, and due to that glaring mistake the item you received was no longer as described, since the box has sustained such damage. Ebay takes INAD (Item not as described) complaints pretty seriously.
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Post by melanell on Apr 18, 2024 18:47:21 GMT
Who knew the damn boxes alone sell for so much? I sure didn’t. If I would have known that, I doubt very much that I would have cut up the box for my Disney Castle and recycled it years ago, or that I would have used pink duct tape to hold closed the box for my otherwise unopened and unassembled Disney Train and Station.  Shipping empty Lego boxes can be a huge pain in the butt, though, and very expensive depending on the size of the box. So I cut ours up and use the box pieces for other purposes, too. |
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Post by crazy4scraps on Apr 18, 2024 19:05:12 GMT
sorry, when I said he BIN I meant Buy It Now, not new... Sorry, that is totally on me for not being clear. And he found one person selling JUST the box overseas, and it was approx $100 USD for a box in new condition. Thanks for the clarification. I still stand by the claim it’s misleading. Did she list it by the name of the set? She included the box and instructions in the description but not the substitute figures, so basically she included the stuff that would increase the value but not the things that would decrease the value significantly. I agree that someone probably wouldn’t have a claim against her for that, but it is a practice that other buyers should be made aware of. I also think it is worth asking for a lower price. She might be willing to accept it since the damage is obviously reducing the value. She gets a bit of money for it and does not have to pay return shipping. Also, I would insist on a prepaid box if she wants the return. Otherwise it’s on you to make sure it is packaged properly. Not to beat a dead horse, but if she had the box and instructions she would know the name of the set and it would make sense to list it that way since someone looking for that specific set would be searching using those terms. People sell sets of stuff (especially used toys) all day long with missing or substituted pieces and parts and it’s on the buyer to vet those purchases carefully. If she was honest about what was included (with actual photos, no less, which it sounds like she was) then it really isn’t fair to ding her rating for selling exactly what she said she was selling, IMO. 🤷🏻♀️ |
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Post by Bridget in MD on Apr 18, 2024 19:06:57 GMT
UPDATE: so the seller contacted Ebay and told DH they said they would reverse the refund! DH is like wait a second, no, the box is damaged and this is not what I agreed to. He said he could return to her. crazy4scraps do you know, can they just reverse the refund? I would assume they are going to send DH some sort of invoice, and then he can decline and send it back??? |
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Post by melanell on Apr 18, 2024 19:09:45 GMT
UPDATE: so the seller contacted Ebay and told DH they said they would reverse the refund! DH is like wait a second, no, the box is damaged and this is not what I agreed to. He said he could return to her. crazy4scraps do you know, can they just reverse the refund? I would assume they are going to send DH some sort of invoice, and then he can decline and send it back??? If they do go ahead and take back the refund, then he can go to his purchase history and start a return, and be sure to choose the reason as it not matching the description & photos, since it's condition definitely is not the same. |
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Post by Bridget in MD on Apr 18, 2024 19:16:18 GMT
UPDATE: so the seller contacted Ebay and told DH they said they would reverse the refund! DH is like wait a second, no, the box is damaged and this is not what I agreed to. He said he could return to her. crazy4scraps do you know, can they just reverse the refund? I would assume they are going to send DH some sort of invoice, and then he can decline and send it back??? If they do go ahead and take back the refund, then he can go to his purchase history and start a return, and be sure to choose the reason as it not matching the description & photos, since it's condition definitely is not the same. true. but seriously, i would be furious if my PayPal or credit card authorized a purchase that I didn't agree to! |
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Post by melanell on Apr 18, 2024 19:20:54 GMT
If they do go ahead and take back the refund, then he can go to his purchase history and start a return, and be sure to choose the reason as it not matching the description & photos, since it's condition definitely is not the same. true. but seriously, i would be furious if my PayPal or credit card authorized a purchase that I didn't agree to! Yeah, I had no idea they could reverse a refund. Twice I have had something go missing, and was refunded, then it finally showed up, and to try to pay the seller afterwards was something each seller basically had to figure out on their own. One seller had me purchase an item that was the same price, with the agreement, of course, that they wouldn't actually send me out another product. Another just asked me to mail them cash or a money order or check. So if there was an option to reverse a refund, neither of them were aware of it. |
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Post by mom on Apr 18, 2024 20:21:15 GMT
If they do go ahead and take back the refund, then he can go to his purchase history and start a return, and be sure to choose the reason as it not matching the description & photos, since it's condition definitely is not the same. true. but seriously, i would be furious if my PayPal or credit card authorized a purchase that I didn't agree to! I would truly be surprised if there was not wording in some agreement that you agree to for Ebay that if a refund is granted and then needs to be reversed, that you agree to it. It would be just like you filing a claim with your bank. They initially refund your money but then after their investigation they see the charge is correct, they will take back their refund. |
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Post by Bridget in MD on Apr 18, 2024 20:46:25 GMT
true. but seriously, i would be furious if my PayPal or credit card authorized a purchase that I didn't agree to! I would truly be surprised if there was not wording in some agreement that you agree to for Ebay that if a refund is granted and then needs to be reversed, that you agree to it. It would be just like you filing a claim with your bank. They initially refund your money but then after their investigation they see the charge is correct, they will take back their refund. I went on an ebay subreddit and posted my story and so far, all are saying that ebay cannot reverse a refund. So we will see.... |
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Post by mom on Apr 18, 2024 21:26:24 GMT
I would truly be surprised if there was not wording in some agreement that you agree to for Ebay that if a refund is granted and then needs to be reversed, that you agree to it. It would be just like you filing a claim with your bank. They initially refund your money but then after their investigation they see the charge is correct, they will take back their refund. I went on an ebay subreddit and posted my story and so far, all are saying that ebay cannot reverse a refund. So we will see.... Oh wow. That surprises me -- I would think they would build in a way to recoup money if they had investigated a claim and they figured out they had refunded money that should not have been. Good luck to your DH. Sounds like a headache, lol. |
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Post by crazy4scraps on Apr 18, 2024 23:29:11 GMT
UPDATE: so the seller contacted Ebay and told DH they said they would reverse the refund! DH is like wait a second, no, the box is damaged and this is not what I agreed to. He said he could return to her. crazy4scraps do you know, can they just reverse the refund? I would assume they are going to send DH some sort of invoice, and then he can decline and send it back??? I have no idea if that’s a thing or not because I haven’t sold much of anything on eBay. How did he pay? If he paid with a credit card he could possibly dispute the charge if they do try to reverse the refund. If he paid with PayPal, I’m not sure what the recourse is. I had a really bad experience with PayPal years ago where I bought something quite expensive on eBay and the person never shipped it. She basically disappeared, stopped responding to my emails asking for a tracking number or a shipping update, and didn’t offer any proof that she ever shipped it. PayPal didn’t want to refund my money so I filed a dispute through my linked credit card and they took care of it but it was a whole big runaround to get my money back. |
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Post by Bridget in MD on Apr 18, 2024 23:42:12 GMT
So my husband just got a message from the seller. She said the eBay rep told her that my husband has to file a claim thru the post office bc it’s a postal issue (bc that’s how she must have sent it).
I don’t think that is correct. Wouldn’t the seller need to do this? Bc she was the one who chose to mail it thru USPS, not package it correctly and didn’t purchase enough insurance for it.
What a pain in the butt this is! LOL
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Post by myshelly on Apr 18, 2024 23:48:03 GMT
So my husband just got a message from the seller. She said the eBay rep told her that my husband has to file a claim thru the post office bc it’s a postal issue (bc that’s how she must have sent it). I don’t think that is correct. Wouldn’t the seller need to do this? Bc she was the one who chose to mail it thru USPS, not package it correctly and didn’t purchase enough insurance for it. What a pain in the butt this is! LOL Every single thing the seller has done (trying to reverse the refund even though your DH didn’t agree to that, telling him he has to file the claim) is throwing up giant red flags. I’m sticking by my original statement that the seller is a scammer. The seller is the one who mailed the package. She is the one who has to file the claim. If the refund is reversed, I would file a claim with his credit card or PayPal. Personally, I never would have reached out to the seller in the first place. |
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Post by Bridget in MD on Apr 19, 2024 0:13:37 GMT
So my husband just got a message from the seller. She said the eBay rep told her that my husband has to file a claim thru the post office bc it’s a postal issue (bc that’s how she must have sent it). I don’t think that is correct. Wouldn’t the seller need to do this? Bc she was the one who chose to mail it thru USPS, not package it correctly and didn’t purchase enough insurance for it. What a pain in the butt this is! LOL Every single thing the seller has done (trying to reverse the refund even though your DH didn’t agree to that, telling him he has to file the claim) is throwing up giant red flags. I’m sticking by my original statement that the seller is a scammer. The seller is the one who mailed the package. She is the one who has to file the claim.
If the refund is reversed, I would file a claim with his credit card or PayPal. Personally, I never would have reached out to the seller in the first place. Yes, that is what I believe too. If the refund is reversed that is his plan, but everything we have read indicates ebay doesn't reverse the refunds. They may reverse the decision and then pay the seller, but that is out of our hands. He tried to do the right thing, and now that she's throwing up all these wierd red flags, he is not going to respond to her until he gets something official thru ebay. She has to fight the post office, that's not on him... |
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