Missing reviews? | 2Peas Refugees

breetheflea
Drama Llama

Posts: 5,893

Location: PNW

Missing reviews? Apr 23, 2024 19:39:51 GMT

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Post by breetheflea on Apr 23, 2024 19:39:51 GMT

Has anyone noticed over the last few months (or is it just me?) a lack of reviews on scrapbook items at the "big two" online scrapbook stores?

I have left reviews, but when I go to look at those same items there are no reviews listed.

It is kind of irritating not to be able to read about an item besides what the manufacturer included in their blurb. At scrapbook.com the only things I can find reviews for are their own branded items

Last Edit: Apr 23, 2024 19:42:52 GMT by breetheflea

thisismylifeinbooks.blogspot.com/

pantsonfire
Pearl Clutcher

Take a step back, evaluate what is important, and enjoy your life with those who you love.

Posts: 4,761

Missing reviews? Apr 23, 2024 20:25:51 GMT via mobile

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Post by pantsonfire on Apr 23, 2024 20:25:51 GMT

I have noticed that too. I leave reviews with ACOT under my order details to get my points.

I wonder if there is a disconnect between that and the review section under the actual item?

Going to test this out real quick

A medical mom is an ordinary individual who finds the strength to persevere through overwhelming obstacles and endures the ignorance of those with medical degrees.

pantsonfire
Pearl Clutcher

Take a step back, evaluate what is important, and enjoy your life with those who you love.

Posts: 4,761

Missing reviews? Apr 23, 2024 20:28:43 GMT via mobile

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Post by pantsonfire on Apr 23, 2024 20:28:43 GMT

Hmm, when I click on write review, nothing pops up.

Matt at ACOT could you alert the department for this issue? Our reviews do not show up and I am not able to write a review on a recently received product on the actual product page.

Thanks for any tech help!

A medical mom is an ordinary individual who finds the strength to persevere through overwhelming obstacles and endures the ignorance of those with medical degrees.

Matt at ACOT
Junior Member

Posts: 87

Missing reviews? Apr 23, 2024 20:36:05 GMT babylou, kimba, and 1 more like this

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Post by Matt at ACOT on Apr 23, 2024 20:36:05 GMT

This just came up on our message board last week as well. Here's how I responded there:

Hi all, a little while back we switched over our product reviews to a new system - you may have gotten an email from or seen reference to Shopper Approved. Using their service makes our company reviews and our product reviews more authoritative and they can be displayed in search results on Google, among other things. It also makes them a little easier to review and manage for us.

As you all have noticed, we're displaying the Shopper Approved reviews on product pages now, but we still have a few places where you can enter a review into the old system. Brandon is working on getting this updated and switched over fully, but in the meantime, if you want a review to appear on the product page, the best way is to leave it there directly (go to the product page and tap the "Write a Review" button), or to respond to the survey request email that you get after your order is delivered.

It is our intention to copy over any new reviews that were left in the old system during this transition period, so they should all eventually show up. Sorry for all the confusion!

That being said, I do see the issue you're describing about nothing happening when you click on the Write a Review button - we'll look into that and get that fixed ASAP.

Last Edit: Apr 23, 2024 20:36:43 GMT by Matt at ACOT

www.acherryontop.com