caro
Drama Llama
Refupea 1130
Posts: 5,222 
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Post by caro on Mar 4, 2015 23:56:28 GMT
I went to get my left groceries yesterday. The first eight items on the receipt were the ones I left. The lady at the service counter was very rude, IMO, even though I was very nice, took total responsibility and told her I had called the day before with the name of the person I spoke with. It was strange. She looked me right in the eyes and just stared at me not saying a word. I got the strong opinion she thought I was lying. I guess she was just doing her job.
I got my groceries so that's all that matters and lesson learned for me.
I came home from the grocery store minus two bags of food. According to my receipt the first 8 or 9 items are missing.
I called the store and I will get it all tomorrow. But I just wondered, should I have been watching more closely even though I was showing my shopper appreciation card, getting my debit card back in my purse and sort of watching the person bagging it all?
Just curious what you think. And wouldn't you know the two bags or so that was left had most of tonight's dinner in it. Grrrrrrr.
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Deleted
Posts: 0
Jun 2, 2024 1:44:59 GMT
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Post by Deleted on Mar 4, 2015 23:57:50 GMT
I think it's just an accident. No fault needed.
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Post by librarylady on Mar 4, 2015 23:59:52 GMT
Around here, when the items are bagged, the bag then goes into the cart to go to your car.
The bagging person should have put them in your cart.
Seems that either you or the store employee would have noticed 2 bags left behind.
Is your store so far away you can't go get the items tonight?
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Post by lorieann13 on Mar 5, 2015 0:00:10 GMT
I guess both of you. If there is no bag person, than it is her/his job to make sure all items are in a bag and cart if he/she puts ilthe bag into your cart.
It falls solely on you if you bag and cart.
But you should have also made sure all tye bags were in your cart.
I do not get anything out until the cashier tells me my total. I watch the screen and cashier. Then after I pay I make sure all my items and bags are in the cart.
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Deleted
Posts: 0
Jun 2, 2024 1:44:59 GMT
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Post by Deleted on Mar 5, 2015 0:00:34 GMT
If blame must be assigned, you. Yes, you were getting your purse back together but you could have also taken a moment to look at the bagging area to see if all the bags were in your cart.
Most times the cashier is expected to start ringing the next person while the bagger finishes the previous person. Some stores ask the cashier to stop ringing and help the bagger. So store expectations come into play (and you may not know what those are)
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paget
Drama Llama
Posts: 6,757
Jun 25, 2014 21:16:39 GMT
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Post by paget on Mar 5, 2015 0:03:00 GMT
I vote cashier. But I've been burned enough that I try to remember to look around and make sure they put it all in.
I think that is their job- to ring stuff up, bag it, and put it in my cart (at least the stores I go to).
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Post by padresfan619 on Mar 5, 2015 0:06:09 GMT
Around here the cashiers do not leave their little cubby holes, so I would say it is on you. But I also think the cashier should have been observant and noticed you walking away without two of your bags. Chalk it up to an accident on both ends.
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Deleted
Posts: 0
Jun 2, 2024 1:44:59 GMT
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Post by Deleted on Mar 5, 2015 0:06:48 GMT
Hard to say without knowing the store.
But in general, I'd say it's shared responsibility.
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AllieC
Pearl Clutcher
Posts: 3,059
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Post by AllieC on Mar 5, 2015 0:07:30 GMT
I really don't think it is something that I would think too much about blame for. I've left behind bags before too but it isn't something that I would blame the cashier for, I should be taking notice of what I'm takeing out of the store. We don't have baggers here so we put the bags into our trolleys generally as the cashier goes along.
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Deleted
Posts: 0
Jun 2, 2024 1:44:59 GMT
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Post by Deleted on Mar 5, 2015 0:11:24 GMT
50/50
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NoWomanNoCry
Drama Llama
Posts: 5,856
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Post by NoWomanNoCry on Mar 5, 2015 0:11:37 GMT
I always feel like its my responsibility to make sure I have all my bags.
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Post by LavenderLayoutLady on Mar 5, 2015 0:14:57 GMT
I always feel like its my responsibility to make sure I have all my bags. Me too. But, it would have been nice if the cashier checked, and made sure you didn't leave without those two bags. BUT... if there was a designated bagger, it IS their job, and I would change my answer to 100% their fault for not ensuring that all your bags were with you. |
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Post by eebud on Mar 5, 2015 0:17:49 GMT
I think it is a shared responsibility but I appreciate the cashiers that make sure all the bags are gone. For instance, if the bags are on one of the turning things, I like it when the cashier gives it a quick spin to make sure all bags with groceries are gone. I also turn the bag holder around if the cashier doesn't to make sure I have everything. If there is not a turning thing and groceries are being bagged by a bagger, I expect the bagger to put the bag in my cart when they bag the groceries. If the cashier is bagging in a bag holder that is behind him/her and I can't reach it, I expect them to hand it out to me as they fill the bag or complete the order.
However, I also prefer to use self checkout, bag my own and put my own stuff in the cart and leave. I can almost always do it faster if I don't have to wait behind others also using self checkout. I also like to bag my own because I tend to bag in a way that it is easy for me to put away.
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NoWomanNoCry
Drama Llama
Posts: 5,856
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Post by NoWomanNoCry on Mar 5, 2015 0:20:48 GMT
I always feel like its my responsibility to make sure I have all my bags. Me too. But, it would have been nice if the cashier checked, and made sure you didn't leave without those two bags. BUT... if there was a designated bagger, it IS their job, and I would change my answer to 100% their fault for not ensuring that all your bags were with you. I agree- if there is a designated bagger then I agree it's on them. I never see designated bagger people in stores anymore  I also hate how WalMart as the bagging turn table thing. I'm always turning it to make sure I have all my bags and I feel like it annoys the clerk people lol |
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scrapngranny
Pearl Clutcher
Only slightly senile
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Post by scrapngranny on Mar 5, 2015 0:24:04 GMT
Ultimate responsibly is you. While I'm sure the cashier is told to make sure all the bags are taken, you should always do a once over to make sure you have your bags, purse and debit card. Under no circumstances should you assign blame when you retrieve your missing stuff. It was an accident and you let it go and learn for the future.
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Kerri W
Pearl Clutcher
Posts: 3,772
Location: Kentucky
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Post by Kerri W on Mar 5, 2015 0:24:18 GMT
According to my DH it's my fault!  This has only ever happened to me at a smaller, not very busy Wal-Mart in the next town but it happened THREE times in a row. I had a different cashier each time and all three took a bag or two off the carousel and sat it down by their feet. I buy $250-300 worth of groceries at a time. I'm not finished unloading my cart by the time they have the first few bags filled and from where I stand in the checkout lane I don't come close to being able to see their feet. I normally buy my groceries at Kroger and have never had it happen there...only the one tiny Wal-Mart. It frustrates me to no end. Short of unloading a few things, stopping to watch what the cashier is doing then walking around the counter and checking out behind the desk I can't see what is by their feet. |
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Post by myshelly on Mar 5, 2015 0:24:40 GMT
I always bring my own bags.
It's much easier to see if any are missing that way.
As the cashier finishes loading each bag she hands it to me and I put it in my cart. Once everything is loaded in a bag and all bags are in my cart, then I pay.
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Post by anxiousmom on Mar 5, 2015 0:25:16 GMT
I can be a real dingbat sometimes, and I forget stuff all the time. I usually accept that it is my fault for not paying attention. And Publix is great really, if I show up with my receipt, they just hand over the forgotten items. But I will be honest, more than once I had to go back to Publix with my head hanging in embarrassment because I simply forgot to take the items into the house from the car and had them the whole time.  They generally don't even take the stuff back. |
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loco coco
Pearl Clutcher
Posts: 2,662
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Post by loco coco on Mar 5, 2015 0:28:00 GMT
ugh that sucks! i guess its 50/50
The store I go to always spins the bag rack to make sure no bags are still sitting there.
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quiltz
Drama Llama
Posts: 6,714
Location: CANADA
Jun 29, 2014 16:13:28 GMT
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Post by quiltz on Mar 5, 2015 0:31:43 GMT
Ultimate responsibly is you. While I'm sure the cashier is told to make sure all the bags are taken, you should always do a once over to make sure you have your bags, purse and debit card. Under no circumstances should you assign blame when you retrieve your missing stuff. It was an accident and you let it go and learn for the future. I agree with the above. |
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Gennifer
Drama Llama
Posts: 5,009
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Post by Gennifer on Mar 5, 2015 0:33:40 GMT
Her responsibility is to ring you up and take your money. Everything else is on you.
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Deleted
Posts: 0
Jun 2, 2024 1:44:59 GMT
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Post by Deleted on Mar 5, 2015 0:34:34 GMT
As you have the most to lose it's your job to be aware...
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Post by bc2ca on Mar 5, 2015 0:40:09 GMT
How annoying.
We do still have baggers at the stores I shop most often, but I still do the scan before leaving and consider it my responsibility. I've been in the store when they realize something is left behind by the person ahead of me and always send someone running, but they don't always catch the person.
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Post by Zee on Mar 5, 2015 0:45:43 GMT
I'd put the blame on myself.
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Post by christine58 on Mar 5, 2015 0:55:13 GMT
Where I shop--the cashier puts the bags into my cart....where were the bags that you are missing??? On one of those stupid ass things Walmart uses???
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Post by melanell on Mar 5, 2015 0:58:35 GMT
I think it's a both of you or neither of you type of situation. If you can be distracted and not notice your bags, then it seems reasonable that by a bad stroke of luck that the cashier could just as easily be distracted at the same time. Sorry it was your dinner items. So typical!  |
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Post by scrapmaven on Mar 5, 2015 1:03:46 GMT
I don't hold anyone responsible. It's a pain, because you have to go back tmw and it contained your dinner items, but it's the small stuff of life. Take it in stride and order a pizza!
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Post by freecharlie on Mar 5, 2015 1:06:10 GMT
I think it's just an accident. No fault needed. agreed |
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Post by freecharlie on Mar 5, 2015 1:10:02 GMT
According to my DH it's my fault! This has only ever happened to me at a smaller, not very busy Wal-Mart in the next town but it happened THREE times in a row. I had a different cashier each time and all three took a bag or two off the carousel and sat it down by their feet. I buy $250-300 worth of groceries at a time. I'm not finished unloading my cart by the time they have the first few bags filled and from where I stand in the checkout lane I don't come close to being able to see their feet. I normally buy my groceries at Kroger and have never had it happen there...only the one tiny Wal-Mart. It frustrates me to no end. Short of unloading a few things, stopping to watch what the cashier is doing then walking around the counter and checking out behind the desk I can't see what is by their feet. I'm changing my answer to the employees in your case if they are putting your bags by their feet. I've never had baggers or cashiers put my groceries on the floor. That just seems dumb. The bags should be either on the counter or in the cart. |
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Post by myshelly on Mar 5, 2015 1:24:20 GMT
According to my DH it's my fault! This has only ever happened to me at a smaller, not very busy Wal-Mart in the next town but it happened THREE times in a row. I had a different cashier each time and all three took a bag or two off the carousel and sat it down by their feet. I buy $250-300 worth of groceries at a time. I'm not finished unloading my cart by the time they have the first few bags filled and from where I stand in the checkout lane I don't come close to being able to see their feet. I normally buy my groceries at Kroger and have never had it happen there...only the one tiny Wal-Mart. It frustrates me to no end. Short of unloading a few things, stopping to watch what the cashier is doing then walking around the counter and checking out behind the desk I can't see what is by their feet. Just ask them to not start ringing until you finish unloading. |
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They generally don't even take the stuff back. 
