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Post by twoboyzmom on Apr 14, 2015 0:42:02 GMT
Ok I think I need to restore my phone to factory settings. I downloaded samsung kies and think I backed it all up (when I disconnect the phone from kies...will I not see what I backed up until I plug it back in? )
Then I just go to restore factory settings?
Help a girl out!
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Post by *sprout* on Apr 14, 2015 1:13:13 GMT
I haven't reset my Galaxy, but DH has. He didn't download kies. He made sure pictures, videos, etc are on the SD card and then did a factory reset. Do you have an SD card?
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Post by twoboyzmom on Apr 14, 2015 1:16:19 GMT
I ordered one haven't gotten it yet. I'm having issues with my phone saying it's running out of space. Altho I have less on it then ever before. I'm assuming it's misc "junk" I can't clear. My concern tho is if I back it up...then use that info to restore...am I adding the same junk back to the phone! Lol
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GiantsFan
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Post by GiantsFan on Apr 14, 2015 1:52:09 GMT
I haven't done a factory reset on my SG4, but on my Motorola I took out my SD card (I see you don't have one yet) and did the reset. What you can do is use the cable that came with your phone and plug it in to your computer (The computer will see it as an external drive) and copy all photos, documents, music, books, or whatever to your to computer. Then after the reset you can go to the Google Play Store and reinstall your apps and transfer music and books back to your phone.
I hope this helps. If you have Verizon, they can help you do this at the store or over the phone.
When you get your SD card, be sure to go into the settings and change it to save photos and stuff to the SD Card. I'll look up where and post back.
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GiantsFan
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Post by GiantsFan on Apr 14, 2015 1:53:58 GMT
Oh and before you do the reset, make sure your contacts are all backed up to your gmail account.
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GiantsFan
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Post by GiantsFan on Apr 14, 2015 2:09:19 GMT
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Post by twoboyzmom on Apr 14, 2015 13:29:24 GMT
Thanks...will check it out this evening.
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