|
Post by deekaye on Apr 14, 2016 18:38:00 GMT
Here is just my cranky-pants post for the day: I receive lots of calls each day from patients, other healthcare providers and salespeople. I'm so tempted to change my voice mail message to include "HEY BUB, IF YOU WANT ME TO RETURN YOUR CALL, DON'T RATTLE YOUR NAME AND PHONE NUMBER OFF SO FAST THAT I HAVE TO LISTEN SEVERAL TIMES TO GET IT!". In the case of patients or healthcare providers, I will and do listen several times until I can get it. That's my job. Salespeople? If you can't be bothered to give me your name and number so that I can write it down as you are saying it, well, then I can't be bothered to do business with you! Several years ago a manager taught me to state my name/company at the beginning of the message, state my message and then slowly/concisely leave my phone number, and repeat my name. That's still dang good advice! Okay, sorry for being cranky.... and no, I really won't change my voice mail message but it makes me feel better typing it out!!
|
|
keithurbanlovinpea
Pearl Clutcher
Flowing with the go...
Posts: 4,273
Member is Online
Jun 29, 2014 3:29:30 GMT
|
Post by keithurbanlovinpea on Apr 14, 2016 18:40:30 GMT
I am with you! I always say my name and number, my message and then I repeat my name and number. And don't tell me to look at caller ID/call logs for the #! You can't assume that you aren't the only caller (or two) that day. My call log can be a mile long!
|
|
|
Post by crazy4scraps on Apr 14, 2016 18:45:04 GMT
I hate that too! And when leaving a message for anybody, it would be helpful for people to at least *try* to enunciate their words and phone number so it doesn't sound like they're mumbling through a mouthful of cotton balls. DH fields calls and voicemails all day for work, and sometimes he comes home and plays a voicemail for me hoping maybe I will understand what Ms. Molly Mumble is saying... Sheesh. Right there is the biggest reason why we use an online scheduler!
|
|
|
Post by hop2 on Apr 14, 2016 18:45:20 GMT
I always repeat my name & number. Simply because if I'm taking the message I like to write the phone number and then check it when they say it. I prefer not to have to rewind the message.
Good PSA
|
|
Deleted
Posts: 0
May 19, 2024 14:05:58 GMT
|
Post by Deleted on Apr 14, 2016 18:48:44 GMT
Part of my job is to call customers. We were taught when we have to leave a voice mail, we are to speak S U P E R slowly, and enunciate every word. And repeat our name and number at the end of the message. At first I thought it was silly to speak that slow, but I get it now.
|
|
Deleted
Posts: 0
May 19, 2024 14:05:58 GMT
|
Post by Deleted on Apr 14, 2016 18:49:08 GMT
Yes, please! Some people listening to your message are hard of hearing like me (90% deaf) and a hearing aid does not put my hearing in the normal range. Many names, words, and even numbers do sound alike when you prattle them off quickly. Add in the fact that smartphones are not as hearing aid compatible as they claim to be so when I listen, it's either on speaker phone or full of static. And no, turning the volume up doesn't improve sound quality. HimynameisAmyandmynumberis1234567 still sounds like himynameisamyandmynumberis1234567 at any level.
I really really hate making phone calls. I really hate voice mail too. Whenever possible, DH either deals with the call or listens to the voice mail for me. Depending on when the call comes, sometimes, I may not even call the person back for several hours, if at all!
|
|
|
Post by scrapperal on Apr 14, 2016 19:01:45 GMT
I'm sitting right next to you on the PSA bench. And I might add, please include first name+last name or first name+organization, especially if you don't give a reason for the call. If I don't recognize your voice or phone number, I won't be calling you back.
|
|
|
Post by Lori McMud on Apr 14, 2016 19:03:54 GMT
I am with you! I always say my name and number, my message and then I repeat my name and number. And don't tell me to look at caller ID/call logs for the #! You can't assume that you aren't the only caller (or two) that day. My call log can be a mile long! And don't assume people have caller ID - even in this day and age. I don't have it at home - extra charge. We don't have it at work - old technology. And I agree with the above message when leaving messages. Lori
|
|
|
Post by annabella on Apr 14, 2016 19:05:06 GMT
I hate it when people introduce themselves and they say their name so fast, do you actually want me to know your name? I particularly notice this with Americans who speak Spanish, they can rattle off their names in a perfect accent which I'm sure is the speed in which they speak Spanish, but to me I need clarity on your name.
|
|
|
Post by cindosha on Apr 14, 2016 19:18:40 GMT
I work for an attorney. I get messages all of the time that say, Hey, I wonder how my case is going, call me back.....
WTF??? no name or phone number? inevitably, I will get a call a few days later from said person saying, "you never called me back". "Well, you never left a name or phone number"..."My number shows up on your caller ID"..."This is a business, not a cell phone".
I ALWAYS leave my name and number twice. at the beginning of the message and at the end.
Cindy
|
|
|
Post by lisacharlotte on Apr 14, 2016 19:18:59 GMT
Yup, it's always detective time when I get voicemails. I always date my name, business and phone number S L O W L Y and repeat at the end.
|
|
Deleted
Posts: 0
May 19, 2024 14:05:58 GMT
|
Post by Deleted on Apr 14, 2016 19:20:56 GMT
I totally validate what you're saying. I'm another one that was taught to repeat my name and phone number slowly at the end of the call. I wish everyone did that -- I spend a lot of time repeating messages over and over to try and catch a name.
|
|
JustTricia
Pearl Clutcher
Posts: 2,829
Location: Indianapolis
Jul 2, 2014 17:12:39 GMT
|
Post by JustTricia on Apr 14, 2016 19:22:37 GMT
And if you're name isn't Bob Smith or John Doe, please spell it, too. If I have to look you up in our system to find out who to direct your call to, if I can't spell it, I can't find it.
|
|
|
Post by its me mg on Apr 14, 2016 19:24:18 GMT
Several years ago a manager taught me to state my name/company at the beginning of the message, state my message and then slowly/concisely leave my phone number, and repeat my name. That's still dang good advice! I always end my messages with "Again, my name is Michelle and I'm calling from {company}. Our number is {number} ..." And I always repeat the number 2x at the end. I'm right there with ya, sista!
|
|
IAmUnoriginal
Pearl Clutcher
Posts: 2,894
Jun 25, 2014 23:27:45 GMT
|
Post by IAmUnoriginal on Apr 14, 2016 19:26:22 GMT
Sitting with you. On Monday, I came into a woicemail with no client name, a quickly rattled phone number, a slightly better policy number and a record breaking VIN for the new car the client had purchased. VIN's are 17 characters long, a mix of letters and numbers. Do you think I could get an "M for Mary, 8, 4, A - Apple, etc" Ooooh, hecks no. Then, the client was pissed I called her back and asked to clarify the VIN. I love clients. mmmmhm.
|
|
scrappington
Pearl Clutcher
in Canada
Posts: 3,139
Jun 26, 2014 14:43:10 GMT
|
Post by scrappington on Apr 14, 2016 19:26:30 GMT
I totally agree. When I leave a message I state my name company phone number with pauses then say why I'm calling and then say my name compamy and number again at the end
|
|
Peamac
Pearl Clutcher
Refupea # 418
Posts: 4,218
Jun 26, 2014 0:09:18 GMT
|
Post by Peamac on Apr 14, 2016 19:26:51 GMT
And if you want me to call you back with information, either answer your phone or at least make sure your voice mail is working properly. If the mailbox is full, I can't leave a message and it's your fault, not mine.
|
|
calgal08
Pearl Clutcher
Posts: 2,519
Jun 27, 2014 15:43:46 GMT
|
Post by calgal08 on Apr 14, 2016 19:34:31 GMT
Agreed, drives me batty too. So many clients leave a long detailed message then rattle off their phone number so fast I have to listen to the message a bazillion times just to get it right.
|
|
|
Post by **GypsyGirl** on Apr 14, 2016 19:38:43 GMT
And if you're name isn't Bob Smith or John Doe, please spell it, too. If I have to look you up in our system to find out who to direct your call to, if I can't spell it, I can't find it. My last name is spelled nothing like it sounds. After nearly 40 years, I just automatically say it and then launch into spelling it. I also say my name/number, reason I'm calling, then repeat my name/number. I don't think anyone is teaching people phone manners anymore. These were things that were taught in school when I was young (back when dinosaurs roamed the earth and fire was a relatively new thing ). I do wish more emphasis was placed on this. When a salesperson can't be bothered to speak slowly and repeat their name/number at the end of the message it does reflect badly on the company.
|
|
~Lauren~
Pearl Clutcher
Posts: 3,876
Jun 26, 2014 3:33:18 GMT
|
Post by ~Lauren~ on Apr 14, 2016 19:38:54 GMT
You can leave a polite message that states "please speak slowly when leaving your phone number". I've also been known to make a polite statement to the effect that if I can't understand your name or phone number I will not be able to return the call. Believe it or not, it works getting people to slow down.
|
|
scrappert
Prolific Pea
RefuPea #2956
Posts: 7,792
Location: Milwaukee, WI area
Jul 11, 2014 21:20:09 GMT
|
Post by scrappert on Apr 14, 2016 19:41:09 GMT
I hear you!! Also another one is, don't just leave me a name and number. Please tell me why you are calling. If you don't, I don't call you back. I don't have time for that shit.
|
|
|
Post by snappinsami on Apr 14, 2016 20:39:53 GMT
I'm a recruiter, and I just love it when I get a message that says, "Hi, it's Tom returning your call. Call me back." I sometimes make 30 calls a day, and trying to figure out who "Tom" is, what position he's calling about, and how to reach him, drives me crazy. And yes, I have changed my outgoing message to request that callers clearly speak their first and last names and their phone number. But you know, sometimes people just don't listen.
|
|
|
Post by JustCallMeMommy on Apr 14, 2016 21:00:04 GMT
I do repeat my name and number twice, but I freely admit to be the worst message leaver in the whole world. I stumble over words, ramble on, leave too much information, etc.
|
|
oldcrow
Pearl Clutcher
Posts: 3,828
Location: Ontario,Canada
Jun 26, 2014 12:25:29 GMT
|
Post by oldcrow on Apr 14, 2016 21:02:51 GMT
And if you're name isn't Bob Smith or John Doe, please spell it, too. If I have to look you up in our system to find out who to direct your call to, if I can't spell it, I can't find it. Even if it is smith, smyth or doe or dough please spell it if I need to find a file. My last name is common and only four letter but there is at least half a dozen different ways to spell it including one that makes it five letters.
|
|
JustTricia
Pearl Clutcher
Posts: 2,829
Location: Indianapolis
Jul 2, 2014 17:12:39 GMT
|
Post by JustTricia on Apr 14, 2016 21:21:01 GMT
And if you're name isn't Bob Smith or John Doe, please spell it, too. If I have to look you up in our system to find out who to direct your call to, if I can't spell it, I can't find it. My last name is spelled nothing like it sounds. After nearly 40 years, I just automatically say it and then launch into spelling it. I also say my name/number, reason I'm calling, then repeat my name/number. I don't think anyone is teaching people phone manners anymore. These were things that were taught in school when I was young (back when dinosaurs roamed the earth and fire was a relatively new thing ). I do wish more emphasis was placed on this. When a salesperson can't be bothered to speak slowly and repeat their name/number at the end of the message it does reflect badly on the company. I spell my name, too; my last name is simple but 99% of the time people think I say a rhyming name that is a first name, not normally a last name. I don't know that it's manners not being taught nowadays. The worst offenders were ten years ago when the guy I worked for worked with a lot of Indian doctors. Never in my life have I heard people rattle off their name and number so fast without taking a breath in a very heavily accented voice. I would just forward those to my boss and he could understand enough to figure out which client it was.
|
|
cakediva
Drama Llama
Making the world a sweeter place one cake at a time!
Posts: 7,444
Location: Fergus, Ontario
Jun 26, 2014 11:53:40 GMT
|
Post by cakediva on Apr 14, 2016 21:30:21 GMT
OMG I'm getting on the bench with you!!
Because my cake studio is in my basement and I'm not retail, I'm not there 9-5 like retail would be. So often clients calling to inquire about cake have to leave a message.
For the love of all that's holy - speak CLEARLY!!
I am always calling people back and getting the name wrong, because they've garbled on so freaking fast that I didn't know it was Cheri, not Sharon.
Thank goodness for call display - because that phone number you rattled off? Didn't catch half of it, so I have to go back through call display to make sure I got it ok.
Geesh!
|
|
|
Post by anniefb on Apr 14, 2016 21:40:50 GMT
I always repeat my name & number. Simply because if I'm taking the message I like to write the phone number and then check it when they say it. I prefer not to have to rewind the message. Good PSA
|
|
|
Post by MichyM on Apr 14, 2016 22:01:16 GMT
Here is just my cranky-pants post for the day: I receive lots of calls each day from patients, other healthcare providers and salespeople. I'm so tempted to change my voice mail message to include "HEY BUB, IF YOU WANT ME TO RETURN YOUR CALL, DON'T RATTLE YOUR NAME AND PHONE NUMBER OFF SO FAST THAT I HAVE TO LISTEN SEVERAL TIMES TO GET IT!". In the case of patients or healthcare providers, I will and do listen several times until I can get it. That's my job. Salespeople? If you can't be bothered to give me your name and number so that I can write it down as you are saying it, well, then I can't be bothered to do business with you! Several years ago a manager taught me to state my name/company at the beginning of the message, state my message and then slowly/concisely leave my phone number, and repeat my name. That's still dang good advice! Okay, sorry for being cranky.... and no, I really won't change my voice mail message but it makes me feel better typing it out!! Huge, ginormous pet peeve of mine! I always do just as you do, state my name, why I'm calling, then again I'll say my name and leave my phone number slow enough that if someone has a pad and pen nearby they can easily write it down. It would drive me NUTS if I had to deal with this multiple times a day. You are a better woman than I!
|
|
|
Post by MichyM on Apr 14, 2016 22:03:15 GMT
And if you're name isn't Bob Smith or John Doe, please spell it, too. If I have to look you up in our system to find out who to direct your call to, if I can't spell it, I can't find it. My last name is spelled nothing like it sounds. After nearly 40 years, I just automatically say it and then launch into spelling it. I also say my name/number, reason I'm calling, then repeat my name/number. I don't think anyone is teaching people phone manners anymore. These were things that were taught in school when I was young (back when dinosaurs roamed the earth and fire was a relatively new thing ). I do wish more emphasis was placed on this. When a salesperson can't be bothered to speak slowly and repeat their name/number at the end of the message it does reflect badly on the company. Well now you've got me curious how you pronounce it. I have how it sounds in my head, but now I'm sure I'm wrong!
|
|
|
Post by fotos4u2 on Apr 14, 2016 22:10:07 GMT
Right there with all of you. I hate listening to the voicemail, but it's part of the job so have no choice. Most of the time I get the number right (although I may have to listen to the message four or five times to get it down), but there have been times when the person is so unclear with their name that I've written on the pad "I think he said...X" or attempt to spell what they say phonetically. I'm not even the one calling them back so it's difficult for the boss to call back what sounded to me like John and was really Don Juan .
|
|