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Post by pas2 on May 3, 2016 19:13:58 GMT
I am just trying out my new silhouette (finally since it was a Christmas gift). My first few cuts were ok, but then I tried a more complicated design on plain thin cardstock. I have paper aligned correctly in the top left corner but the silhouette consistently refuses to cut 1"in from the left of the cutting grid for about 1/4" all the way down the design. What could be causing this? It's almost as if the cutter isn't getting the full signal of where to cut. Where should I go for an answer? I tried to google the problem but no one seems to have a skipping problem like this. Would contacting Silhouette directly be of any use? I am perplexed, never had this issue with the Craftrobo.
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Post by KikiPea on May 3, 2016 22:52:53 GMT
Double check that you are putting it through as a mat and not media.
If that doesn't help, yes, I would call Silhouette. They have great customer service.
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Post by pas2 on May 3, 2016 23:18:35 GMT
Yipee it's fixed! I did a bit more digging and determined it was somehow getting caught up on the roller on the left. I turned everything off and redid my steps, and crossed my fingers. Voila it worked thank goodness. This from a very technology challenged person.
Glad to hear they have good customer service, just hope I never need to call them!
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Post by anniefb on May 3, 2016 23:42:35 GMT
Yipee it's fixed! I did a bit more digging and determined it was somehow getting caught up on the roller on the left. I turned everything off and redid my steps, and crossed my fingers. Voila it worked thank goodness. This from a very technology challenged person. Glad to hear they have good customer service, just hope I never need to call them! Glad you sorted it. My new Cameo just arrived this week so I'm hoping to do some more trying out of things as well. Good to know the CS works well. |
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Loydene
Pearl Clutcher
Posts: 2,639 
Location: Albuquerque, New Mexico
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Post by Loydene on May 4, 2016 13:29:27 GMT
There is a ton of information on the Silhouette School Blog. Additionally there are Facebook groups - several. Suggest you try some out to see how they "fit" you.
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