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Post by SweetieBugs on Jul 4, 2016 22:01:42 GMT
So I filled my cart with more than the minimum free shipping order of $59 (it is at $90 right now) and the shipping is showing $12.95 and I can't find anything that specifies what the limitations are for free shipping). Do you know if they don't offer free shipping on yarn?
Update--it turns out that there was a glitch in their system over the weekend with the free shipping (I didn't test it out on non-yarn items until Monday) and they've been manually adjusting orders so I will not have a shipping charge on my order!!! Hooray!!
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Post by melanell on Jul 5, 2016 1:11:23 GMT
That seems so odd. Did you try putting something else in your cart to see if it would make a difference? (In other words, it is really due to the yarn, or is there a glitch with their free shipping in general, kwim?)
I would think yarn would be one of the easiest things to ship.
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Post by elaine on Jul 5, 2016 1:16:03 GMT
So I filled my cart with more than the minimum free shipping order of $59 (it is at $90 right now) and the shipping is showing $12.95 and I can't find anything that specifies what the limitations are for free shipping). Do you know if they don't offer free shipping on yarn? Do you still have to enter a code to get the free shipping even though you have met the minimum dollar amount? |
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basketdiva
Pearl Clutcher
Posts: 3,619 
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Post by basketdiva on Jul 5, 2016 1:34:32 GMT
There is an asterisk next the "free shipping" . The asterisk says not all items eligible for free shipping. I couldn't find anything that says what items are not eligible.
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marimoose
Pearl Clutcher
Posts: 3,282
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Post by marimoose on Jul 5, 2016 1:39:01 GMT
There is an asterisk next the "free shipping" . The asterisk says not all items eligible for free shipping. I couldn't find anything that says what items are not eligible. Same here. Pretty dumb to have exclusions but not list them  . It does say the free shipping goes through 7/6 so maybe you can call them tomorrow and see what's up  |
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Post by DinCA on Jul 5, 2016 2:54:09 GMT
Well, that stinks! They had free shipping for Father's Day but it only covered items for that holiday so it wouldn't surprise me if it's just for 4th of July items this time, too. That said, the exclusions should be listed. And because they're not, I'd call them on it.
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flute4peace
Drama Llama
Posts: 6,757
Jul 3, 2014 14:38:35 GMT
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Post by flute4peace on Jul 5, 2016 16:12:32 GMT
So I filled my cart with more than the minimum free shipping order of $59 (it is at $90 right now) and the shipping is showing $12.95 and I can't find anything that specifies what the limitations are for free shipping). Do you know if they don't offer free shipping on yarn? Do you still have to enter a code to get the free shipping even though you have met the minimum dollar amount? I was thinking this, as well. |
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Post by SweetieBugs on Jul 5, 2016 22:47:26 GMT
I couldn't find any code for the shipping discount. I haven't heard back from customer service yet.
I just tried adding something that would exceed the $59 minimum (some glass beads) and it did automatically deduct the shipping charge which means no free shipping on yarn. How ridiculous!!!
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Post by SweetieBugs on Jul 7, 2016 1:00:19 GMT
See update above.
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. It does say the free shipping goes through 7/6 so maybe you can call them tomorrow and see what's up 
