iluvpink
Pearl Clutcher
Posts: 4,298
Location: Michigan
Jul 13, 2014 12:40:31 GMT
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Post by iluvpink on Jul 12, 2016 16:22:41 GMT
You know, press #1, press #2, press #3.
In my head I'm always thinking ok, not #1, maybe #2, maybe #3, and then I've forgotten which one and have to press the start over button. It's easy when it's clear which number to push but when none really describe what you are calling about I always have to start over lol.
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Post by flgirlatheart on Jul 12, 2016 16:35:41 GMT
LOL you are not the only one! In fact, I usually put my finger over my "current best choice" - which may change as the recording goes on - so then at the end I just press whatever button my finger ended up on.
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georgiapea
Drama Llama
Posts: 6,846
Jun 27, 2014 18:02:10 GMT
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Post by georgiapea on Jul 12, 2016 16:36:07 GMT
Yes, I'm so buy thinking "Oh, good grief", that I lose track of the best selection and have to repeat it.
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Dani-Mani
Pearl Clutcher
Posts: 3,706
Jun 28, 2014 17:36:35 GMT
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Post by Dani-Mani on Jul 12, 2016 16:38:35 GMT
Oh, I just start pressing buttons. It eventually gets you an operator.
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milocat
Drama Llama
Posts: 5,445
Location: 55 degrees north in Alberta, Canada
Mar 18, 2015 4:10:31 GMT
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Post by milocat on Jul 12, 2016 16:42:20 GMT
LOL! Yup or I'm thinking none of these! If you get to the wrong spot they can just transfer you to where you need to be. But then you have to repeat your whole spiel all over again.
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Post by ilikepink on Jul 12, 2016 16:50:35 GMT
I hold fingers up for what I think may be the best "match", as it changes sometimes. Hate those systems!!!!!
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Post by elaine on Jul 12, 2016 16:52:26 GMT
I always say "speak to a customer representative" because it is usually "press or say a number" these days. I'll let a person decide where to correctly route my call, because I usually don't know.
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rickmer
Pearl Clutcher
Posts: 4,127
Jul 1, 2014 20:20:18 GMT
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Post by rickmer on Jul 12, 2016 17:05:00 GMT
hate this.... especially when they want me to enter account number, postal code, confirm telephone number, etc, etc and then as soon as i get to speak to a person, they ask me all of it AGAIN. ugh.
or worse, i answer all their stupid questions with the keypad so i can be directed to the right department, then it says "to find out your acct balance press 1", to make a payment press 2, to request an increase in credit limit, press 3". NONE of those are what i want... i just wanna talk to a person!!!! (which is NOT an option)
this is the number 1 reason i *never* call the cable company.
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Post by Susie_Homemaker on Jul 12, 2016 17:07:35 GMT
If I need a human I just start pressing 0 0 0 0 0 0 0 0 0 0 . It usually gets me to customer service.
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Post by beachbum on Jul 12, 2016 17:12:23 GMT
I usually have a paper and pen handy and write the numbers down if I think they're the right ones, I circle the ones that sound better. I don't have a landline so I can't 'hover' over the numbers.
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PaperAngel
Drama Llama
Posts: 7,389
Jun 27, 2014 23:04:06 GMT
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Post by PaperAngel on Jul 12, 2016 17:18:52 GMT
I always say "speak to a customer representative" because it is usually "press or say a number" these days. I'll let a person decide where to correctly route my call, because I usually don't know. I find the automatic systems increasing more frustrating & time consuming, especially those that are multi-layered - e.g. immediately bombards the caller with a list of current specials/outages/etc, then business hours/website/physical address/general directions, then you're required to input your account/telephone/zipcode/etc., then an initial routing (e.g. appointments, billing) followed by several more rounds of routing (e.g. appointments - current or new patient - well or sick - specific doctor of record, not your specific doctor, or either - doctor, nurse practitioner, or no preference - morning or afternoon - first available or specific time...), & then you discover your position in the que. When you finally speak to a person, they ask for all the information that you just input. What's the point? Therefore, I do the above; if that doesn't work, I go old-school & press 0 in hopes of reaching an operator. UGH
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Deleted
Posts: 0
Jun 3, 2024 2:49:40 GMT
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Post by Deleted on Jul 12, 2016 17:20:55 GMT
My husband inevitably starts to talk to me mid way through the selections, causing me to miss half of the options so I have to start over again.
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IAmUnoriginal
Pearl Clutcher
Posts: 2,894
Jun 25, 2014 23:27:45 GMT
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Post by IAmUnoriginal on Jul 12, 2016 17:24:26 GMT
I hate them to the point that I leave directions on my voicemail greeting for our clients on how to circumvent the system quickly when I'm out of the office and they have to deal with our call center. Every time I get back, I have a couple emails or voicemail thanking me for those directions.
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eastcoastpea
Prolific Pea
Posts: 9,252
Jun 27, 2014 13:05:28 GMT
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Post by eastcoastpea on Jul 12, 2016 17:24:45 GMT
You are not alone. I don't like them.
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Deleted
Posts: 0
Jun 3, 2024 2:49:40 GMT
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Post by Deleted on Jul 12, 2016 17:28:28 GMT
The ones I really hate are the ones that you have to speak to. The computer never understands me no matter how slowly I speak. Ok, I get it, computer, you don't like my speech. And no, it's not because I have a heavy accent. It's because my hearing caused me to hear things differently so my speech sounds different. I keep waiting for the computer to say "you speak funny" like every other person I've ever met. If it's a system that expects me to speak to a computer, I hang up and wait for DH to deal with it.
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Post by chirpingcricket on Jul 12, 2016 17:33:31 GMT
Yep, I have to get the message to repeat, too.
As for the automated operator systems that require you to speak -- especially when you're troubleshooting some problem with the cable or the Internet connection -- I have learned that when I get totally frustrated, I start saying "fahrvergnugen." Just keep repeating that, and within three tries, the automated machine part will transfer you to a human being. So much better than a machine.
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Post by crimsoncat05 on Jul 12, 2016 17:42:09 GMT
I hate those systems with the white-hot passion of a thousand suns!!!
About the time you describe (forgetting which one you think you need)-- that's when I start pressing the "0" button, or some other random button, usually punching the buttons REALLY hard (as if the phone cares how mad I am, lol), to hopefully get a real person on the line. if I'm lucky enough to get through to someone, I'll just tell them what I need and say I didn't know which choice fit my situation best. Or I'll just push one of the first choices I hear, and have THEM tell me which one I need.
eta: I also hate the systems that make you speak... "I'm sorry, I didn't quite catch that- did you mean blah blah blah?" (and it's all said in a really nice, even-toned voice). NO, I did NOT!! I usually start swearing at those phone systems, or punch in "0" to get to a person there, too.
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tduby1
Pearl Clutcher
Posts: 2,979
Jun 27, 2014 18:32:45 GMT
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Post by tduby1 on Jul 12, 2016 18:23:11 GMT
If I need a human I just start pressing 0 0 0 0 0 0 0 0 0 0 . It usually gets me to customer service. Me too, but a number of systems no longer acknowledge that I almost always choose the "new customer, subscriber, whatever" option because they don't want to alienate your before they get your $ so you get someone immediately and that someone usually can help me or patch me through to someone who can without me having to be on hold. yeah I'm a cheater.
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Post by deshacrafts on Jul 12, 2016 18:25:48 GMT
I dislike it when none of the options fit what I'm calling about. Oh for the days of a real person on the other end of the phone. I worked many years ago as a college switchboard operator and it was funny how many people at that time were surprised to get an actual person on the phone.
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Post by BeckyTech on Jul 12, 2016 18:39:12 GMT
I had a terrible cough for a couple of weeks and found that I never got connected to a human as fast as when the system couldn't understand me. "I'm sorry, I don't understand you, let me connect you to a representative."
And when you don't have a cough, try Googling "talk to a human." There are a ton of sites that give you alternate 800 numbers or tips on how to bypass the system and get connected directly to a human.
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Post by alexa11 on Jul 12, 2016 18:43:37 GMT
I'm a "representative" screamer and a 0 pusher.
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Post by JustCallMeMommy on Jul 12, 2016 18:45:10 GMT
I think everyone hates those. Unfortunately, it is much more efficient for the company you are calling, so the systems aren't going to go away.
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scorpeao
Pearl Clutcher
Posts: 4,521
Location: NorCal USA
Jun 25, 2014 21:04:54 GMT
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Post by scorpeao on Jul 12, 2016 18:45:24 GMT
I hold out the number of fingers for the one I want to press until all the options have been given.
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Post by crimsoncat05 on Jul 12, 2016 19:04:45 GMT
^^^ yeah, but for me, that finger would usually end up being my MIDDLE one, lol!! I really do hate those systems...
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Post by anniefb on Jul 12, 2016 19:08:08 GMT
Hate them. Just put me through to an actual person please!
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Post by monklady123 on Jul 14, 2016 20:48:15 GMT
The ones I really hate are the ones that you have to speak to. The computer never understands me no matter how slowly I speak. Ok, I get it, computer, you don't like my speech. And no, it's not because I have a heavy accent. It's because my hearing caused me to hear things differently so my speech sounds different. I keep waiting for the computer to say "you speak funny" like every other person I've ever met. If it's a system that expects me to speak to a computer, I hang up and wait for DH to deal with it. This is how I get past the ones you have to talk to -- I speak French to it. hahaha Eventually it transfers me to a real person. I HATE the phone stuff. And I feel so sorry for elderly people who have to try to navigate all that.
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MaryMary
Pearl Clutcher
Lazy
Posts: 2,975
Jun 25, 2014 21:56:13 GMT
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Post by MaryMary on Jul 14, 2016 21:55:59 GMT
My husband inevitably starts to talk to me mid way through the selections, causing me to miss half of the options so I have to start over again. This, but it's one of my kids. EVERY TIME.
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Post by lesserknownpea on Jul 15, 2016 11:28:45 GMT
There are no words to describe how much I loathe these. Especially the ones that make me listen to some spiel before they even give me options.
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Post by Rainy_Day_Woman on Jul 15, 2016 11:51:22 GMT
ugh. I call hearing aid manufacturers several times a day. They are all automated but you get used to their systems.
Except for ONE on the manufacturers. They change their system every couple of months and they are totally different than everyone else. Everyone has customer service as #1 and audiology as #2. Except this place that has the floor shell manager or whatnot as #1 and billing as #2 and change it every two months. Everyone hits the wrong numbers and they get so mad at us.
Sure, ideally I would sit through your too long message and then relearn your system every 8 weeks but come on. Just set it up like everyone else and don't change it, and your problem will be gone. I don't want to sit through 8 options to get to customer service or audiology. They are the only two things people call for!
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tuesdaysgone
Pearl Clutcher
Posts: 4,832
Jun 26, 2014 18:26:03 GMT
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Post by tuesdaysgone on Jul 15, 2016 12:05:59 GMT
I'm another who hovers her finger over the correct number, because I know I'll forget the directions. I either keep shouting "customer service" into the phone or say "crap" over and over...it will get you thru to a person because the system has no idea what you're saying. More importantly, it makes me feel better to swear at them.
I'm a very calm person who rarely gets her panties in a twist, but this is one thing that makes me livid.
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