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Post by lumo on Oct 18, 2016 20:59:49 GMT
Placed an order last night. MONDAY. Free 2-day shipping told me it would arrive FRIDAY.
I'm no mathematician, but that definitely seems like 4 days as opposed to 2.
Even if I'd ponied up $10 for 1-day shipping, it still wouldn't have arrived until Thursday.
What gives? I'm reconsidering renewing when it comes up bc it seems like this type of thing is happening more and more often.
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freebird
Drama Llama
'cause I'm free as a bird now
Posts: 6,927 
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Post by freebird on Oct 18, 2016 21:02:27 GMT
they tell people that it's 2 days from the time it's shipped. I'm betting they're fudging on that ship date. Look for "by xxx, 2016 GUARANTEED"
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Post by creativegirl on Oct 18, 2016 21:03:57 GMT
This seems to be the norm for us probably half the time. Yesterday DH ordered something for me and told me, "I ordered your thing- it'll be here in 2 days amazon prime....so Thursday."  At least I've learned my lesson and I'm in the habit now of double checking the guaranteed dates before placing my order. |
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Post by bostonmama on Oct 18, 2016 21:04:39 GMT
I've started screen-shotting my order pages because it will say one thing when I check out and another when I get the Order email from Amazon! So frustrated with them lately.
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Post by scrapaddict702 on Oct 18, 2016 21:08:59 GMT
If it's not warehoused nearby, they don't rush to ship anymore...the only things that say 2 days are things that are close, fortunately Vegas has a major distribution center for them so it doesn't happen all that often to me but it has. This is my first year as a prime member and it's really disheartening to see. They don't even count Saturday a lot of the times anymore without an extra fee. It used to be an amazing service and when I finally see the investment as worth it, they are changing everything so it no longer benefits the consumer. There is still enough that makes it worth it...my renewal comes up in January sometime, so I'll probably pay for one more year, but if it continues to decline the way that it has recently (the bulk of the changes seem to have happened in the past year to year and a half) I won't renew after that. I find that I use it mostly during Christmas anyway, but with the changes, there is no guarantee I can do that anymore because 2 days might not really be 2 days.
They've also changed their hassle free returns...you have to pay return shipping or lose part of your refund (which does the same thing) on many things unless you claim there is something wrong with the item that you're returning.
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Post by beachbum on Oct 18, 2016 21:09:43 GMT
I've started sending an email to Amazon every single time the 2 day shipping turns into 3 or 4 days. I'll order 3 things, all on Prime, and get them one 3 different days. Emails sent each time. So far I've racked up 6 free months of Prime.
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scrappinghappy
Pearl Clutcher
“I’m late, I’m late for a very important date. No time to say “Hello.” Goodbye. I’m late...."
Posts: 4,306
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Post by scrappinghappy on Oct 18, 2016 21:26:18 GMT
I've started sending an email to Amazon every single time the 2 day shipping turns into 3 or 4 days. I'll order 3 things, all on Prime, and get them one 3 different days. Emails sent each time. So far I've racked up 6 free months of Prime. what exactly do you say that they do this for you  I've had no luck in that regard |
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Post by papercrafteradvocate on Oct 18, 2016 21:28:09 GMT
I've noticed too. I've cancelled things that were supposed to be here Saturday (why I ordered) then on Sunday see that they are to arrive today--so I cancelled them!
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Post by papersilly on Oct 18, 2016 21:29:51 GMT
sad to say the days of "two day shipping the day you place the order" are gone. now it's two days after the day you place your order and sometimes 3. I just placed an order today for 10 items and they are coming in three shipments starting this Friday (how is that 2 days?) , end of next week, then first week of Nov. <<sigh>>
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Post by scrapaddict702 on Oct 18, 2016 21:31:43 GMT
What really sucks about this is that many other companies are offering free shipping (not always 2 days, but not much longer, either) without a membership. Cutting your benefits when others are offering FREE benefits that you've long done away with is no way to garner satisfied and repeat customers.
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Post by stampinfraulein on Oct 18, 2016 21:33:20 GMT
I ordered something last Friday that said when I checked out that it would be delivered Sunday. It's still not here. Grrrr.
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PLurker
Prolific Pea
Posts: 9,744
Location: Behind the Cheddar Curtain
Jun 28, 2014 3:48:49 GMT
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Post by PLurker on Oct 18, 2016 21:34:02 GMT
I've started sending an email to Amazon every single time the 2 day shipping turns into 3 or 4 days. I'll order 3 things, all on Prime, and get them one 3 different days. Emails sent each time. So far I've racked up 6 free months of Prime. I've done that a couple times, too. But now I am starting to wonder what is good about months worth of a not-working-service. I do like not having to meet limits for free shipping. There's that. ETA actually I usually "chat" not email. Just my preference. Instant feedback. |
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Post by 950nancy on Oct 18, 2016 21:43:07 GMT
I have found that most things will say that two day shipping isn't available before you place the order. I ordered a big ol' paper trimmer late Wednesday night and got it Friday afternoon. I needed it by Saturday morning, so I was really pleased. Most things I order off of Prime I don't need in two days. I think I am just a planner.
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momto4kiddos
Drama Llama
Posts: 5,151
Jun 26, 2014 11:45:15 GMT
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Post by momto4kiddos on Oct 18, 2016 21:45:29 GMT
they tell people that it's 2 days from the time it's shipped. I'm betting they're fudging on that ship date. Look for "by xxx, 2016 GUARANTEED" Any time I complained about the long ship times, that is exactly the answer I got. It's 2 days from when it ships...so basically they can 2 days ship it 3 weeks from when you order it and consider it 2 days shipping  They gave me a free month here or there for my complaints, but finally when it came up for renewal in August I gave it up. I was kind of panicked at first, but honestly I've placed only 2-3 orders since. I always group to get free shipping. And the non-prime people or those who cancel prime and they want to torture wait forever and a day for shipping.  Seriously my orders haven't shipped until about a week to a week and half from order time. I mostly shopped Amazon for convenience...now that it's not convenient, I find I just don't have much of a reason to shop them. |
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Post by jumperhop on Oct 18, 2016 22:02:16 GMT
Another issue I have been having with them lately is Sunday delivery. We observe the Sabbath. Last week a $5 set of straws I bought for my water bottle was delivered on Sunday. I am trying to figure out how to get around this as I feel guilty for having the USPS work on Sunday.
Jen
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Post by scrapaddict702 on Oct 18, 2016 22:04:36 GMT
they tell people that it's 2 days from the time it's shipped. I'm betting they're fudging on that ship date. Look for "by xxx, 2016 GUARANTEED" Any time I complained about the long ship times, that is exactly the answer I got. It's 2 days from when it ships...so basically they can 2 days ship it 3 weeks from when you order it and consider it 2 days shipping They gave me a free month here or there for my complaints, but finally when it came up for renewal in August I gave it up. I was kind of panicked at first, but honestly I've placed only 2-3 orders since. I always group to get free shipping. And the non-prime people or those who cancel prime and they want to torture wait forever and a day for shipping. Seriously my orders haven't shipped until about a week to a week and half from order time. I mostly shopped Amazon for convenience...now that it's not convenient, I find I just don't have much of a reason to shop them. Yep...they played that wait 2 weeks to ship game with me last year after I bought a 1k camera. After a week, I got pissed at it not even having shipped yet and I asked them why the hell would I pay an extra $35 to ship a thousand dollar plus purchase. They upped it to overnight and I got it 2 days later (it was after hours when I called). |
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Post by freecharlie on Oct 18, 2016 22:27:32 GMT
Last night wouldn't have counted because the order would not be processed until today.
I do think you should get it by Thursday though
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Post by littlemama on Oct 18, 2016 23:11:34 GMT
It is 2 day shipping, not 2 day order fulfillment. jumperhop when you order, it should list the expected delivery date. You could choose the next slower delivery, but I agree you shouldn't have to. I thought the Sunday delivery was just for the Christmas season last year, but they have continued it. There is rarely something that I must have on Sunday |
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Dani-Mani
Pearl Clutcher
Posts: 3,706
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Post by Dani-Mani on Oct 18, 2016 23:18:22 GMT
I've started sending an email to Amazon every single time the 2 day shipping turns into 3 or 4 days. I'll order 3 things, all on Prime, and get them one 3 different days. Emails sent each time. So far I've racked up 6 free months of Prime. Ditto. I encourage everyone to do the same. |
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Post by beachbum on Oct 19, 2016 0:30:25 GMT
I've started sending an email to Amazon every single time the 2 day shipping turns into 3 or 4 days. I'll order 3 things, all on Prime, and get them one 3 different days. Emails sent each time. So far I've racked up 6 free months of Prime. what exactly do you say that they do this for you I've had no luck in that regard I just tell them things like I'm disappointed in the service, that order #1234 did not arrive in the 2 day Prime time, some did, some didn't, not what I pay for. I ask if this is normal for them... I know they keep track of everyone who complains, but so far they haven't been anything but polite! SaveSave |
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tduby1
Pearl Clutcher
Posts: 2,979
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Post by tduby1 on Oct 23, 2016 17:32:53 GMT
It is 2 day shipping, not 2 day order fulfillment. jumperhop when you order, it should list the expected delivery date. You could choose the next slower delivery, but I agree you shouldn't have to. I thought the Sunday delivery was just for the Christmas season last year, but they have continued it. There is rarely something that I must have on Sunday i know this is the BS they give when you call but this is NOT what they sat on their site. On their site they say that is only true of out of stock items or items not available for immediate shipping. In both of those cases that is noted on the sale page. From their prime web page: If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping. |
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tduby1
Pearl Clutcher
Posts: 2,979
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Post by tduby1 on Oct 23, 2016 17:36:54 GMT
they tell people that it's 2 days from the time it's shipped. I'm betting they're fudging on that ship date. Look for "by xxx, 2016 GUARANTEED" Any time I complained about the long ship times, that is exactly the answer I got. It's 2 days from when it ships...so basically they can 2 days ship it 3 weeks from when you order it and consider it 2 days shipping I make sure to point out that their web page touting prime shipping only says this is true of out of stock or not available for immediate delivery items, and that none of my items were notes as such. From their prime web page: "If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item ships. For example, it will take two business days after an item ships to reach you with Two-Day Shipping." Everytime, they seem confused by that. |
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Post by refugeepea on Oct 23, 2016 17:38:07 GMT
Out of my last 4 orders, only 1 arrived in 2 days.
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MsKnit
Pearl Clutcher
RefuPea #1406
Posts: 2,648
Jun 26, 2014 19:06:42 GMT
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Post by MsKnit on Oct 23, 2016 17:40:46 GMT
Last night wouldn't have counted because the order would not be processed until today. I do think you should get it by Thursday though I agree. I've been pleased with the 2nd day delivery. Even when there are items that say they will not be delivered until 4 days or so, they seem to always arrive ahead of schedule. I had one item that I ordered which had an estimated delivery date of a month or so out. It arrived within a week/week & a half. Did the OP say when it arrived? |
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Post by chaosisapony on Oct 23, 2016 17:45:59 GMT
I've had this happen a lot lately. When I email or do live chat to complain sometimes they offer me a $5 credit but never the free months the peas seem to get.
A couple of weeks ago the fault was with the delivery company (on Trac) and since I've had previous problems with them I asked the customer service rep to make a note in my account to not use that courier anymore. She said no problem but of course my very next prime delivery came with them.
I'm unsure if I will renew again. I've had prime for almost five years and have really gotten accustomed to it but they just aren't doing a good job anymore. If I don't renew I bet I'd save a ton of money too.
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Post by papercrafteradvocate on Oct 23, 2016 18:16:35 GMT
I ordered again this week, assured it would be here Saturday 22nd, as we needed it for very early Monday morning, and it didn't arrive yesterday. I emailed Amazon demanded a credit immediately and told them they could find out where it was in the shipping process, that I don't have it when I needed it and when it was promised.
I further told them what's the point if Prime, 2 day is now 4-5-6 day. I asked them to tell me why Prime was even worth it anymore!
I got my credit within the hour.
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Post by papercrafteradvocate on Oct 23, 2016 18:45:04 GMT
Well just sent off another email, and got a curt response that said write refuse on package and send back, credit might take 2 weeks!!!! Wth?
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I've had no luck in that regard
Seriously my orders haven't shipped until about a week to a week and half from order time. I mostly shopped Amazon for convenience...now that it's not convenient, I find I just don't have much of a reason to shop them.
