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Post by grammadee on Feb 10, 2017 20:53:20 GMT
So Monday my Vagabond began making strange noises, but it still worked, and I limped along with it for a few diecuts and embossed pieces this week. Then this morning it literally ground to a halt. I had to use my Cuttlebug C plate as a chisel with a hammer to get the sandwich out of its jaws. I then finished my project with my Cuttlebug
***This is why I never throw anything away!!!***
Then I called Sizzix. I wasn't very hopeful, but I was told to "Just send it to us and we will replace it with a Vagabond II" I guess the newer model has a fail safe system so it doesn't jam or break when something too thick is fed into it. She has already emailed me the FedEx mailing label.
Went downstairs and located the original shipping box. I was really happy to hear I didn't need to supply the original receipt. I may not ever throw anything away, but FINDING stuff is another matter!
Now I just need to wait for my replacement. And use my trusty Cuttlebug in the mean time.
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Post by scrapaddict702 on Feb 10, 2017 21:07:15 GMT
It's awesome when companies stand behind their products! Especially when (technically) it was your fault.
I read this HILARIOUS review circulating the web...last year, maybe? It was about one of those iRobot (maybe another brand...too busy laughing and simultaneously feeling terrible for the guy to remember every detail) type vacuum things that run on a timer. The guy woke up to find his entire downstairs covered in poop...apparently his dog had gotten sick overnight before the timed start of the vacuum and when it went about it's business during it's scheduled time, it rode through the poop and smeared it EVERYWHERE. The guy discovered it and spent hours trying to clean up the mess and somehow at the end of it all, had the bright idea to give the vacuum a bath where it died a 'whirring death' or something like that. He called the company and they replaced it, even though him submerging the thing in water as a last ditch effort to save it was the primary cause of death. It speaks volumes about a company willing to go that extra mile for it's customers even though nowhere does it say that it's required. Down the line, it adds to their bottom line because customers are more willing to support businesses that back their products and do right (and then some) by their customers.
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Post by nitad on Feb 10, 2017 22:04:25 GMT
That's awesome! Hopefully your new and improved toy will arrive quickly!
It's nice to know that customer service does still exist!
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Post by anniefb on Feb 10, 2017 22:19:23 GMT
That's great news!
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christinec68
Drama Llama
Posts: 5,119 
Location: New York, NY
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Post by christinec68 on Feb 10, 2017 22:22:44 GMT
Terrific!!
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Post by freeatlast on Feb 10, 2017 22:30:47 GMT
Happy for you!
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Post by streetscrapper on Feb 10, 2017 22:45:55 GMT
Wow!! Awesome!
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Post by Linda on Feb 10, 2017 23:16:32 GMT
yay!
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Deleted
Posts: 0
Apr 28, 2024 23:24:21 GMT
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Post by Deleted on Feb 11, 2017 1:45:23 GMT
I love great customer service stories!
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Post by crazy4scraps on Feb 11, 2017 2:10:18 GMT
That's great. I'm glad they're doing right by you.  I recently had a five year old Epson printer explode yellow ink all over inside. Turned out it was a known issue, so when I called about it they sent out a call tag for it and they replaced it for free with a new one a model year newer even though it was long out of warranty.  I was pretty happy about that since a previous wide format Epson that I owned had a similar problem. When I asked them what I could do about it at a trade show, they replied, "Buy a new printer?"   How about NO, it was five hundred bucks!  |
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,466
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Feb 11, 2017 4:14:59 GMT
I love great customer service stories!  |
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Post by artisticscrapper on Feb 11, 2017 4:35:54 GMT
Whenever I hear a story like this it makes me determined to put that company on my first choice shopping list. I like their products anyway but with so much poor CS out there these days I trybto reward the good ones.
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scrappington
Pearl Clutcher
in Canada
Posts: 3,139
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Post by scrappington on Feb 11, 2017 13:09:42 GMT
That's great news. I'm glad they are replacing it for you. And you are not paying for shipping.
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Post by LavenderLayoutLady on Feb 11, 2017 13:33:59 GMT
I'm so glad they are replacing it with a newer model!
I hope it comes quickly!
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Post by grammadee on Feb 11, 2017 13:43:40 GMT
I'm so glad they are replacing it with a newer model! I hope it comes quickly! Me too! i will get this shipped on Monday. Will let you know when it arrives |
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Post by mikklynn on Feb 11, 2017 13:50:32 GMT
That is great! I love to hear good stories about customer service.
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nylene
Drama Llama
Posts: 6,446
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Post by nylene on Feb 11, 2017 20:17:48 GMT
Congrats, grammadee! It is so nice when companies stand behind their products. I am so happy for you. I know how frustrated you were. |
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I was pretty happy about that since a previous wide format Epson that I owned had a similar problem. When I asked them what I could do about it at a trade show, they replied, "Buy a new printer?" 
How about NO, it was five hundred bucks! 
