pawbarks
New Member
Posts: 8 
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Post by pawbarks on Jun 12, 2017 23:37:41 GMT
Hi all. I'm new to the boards and am very upset and needed some help from seasoned crafters. I just ordered over $100 worth of items from katscrappiness.com (my first order from them). I just received my package today and they failed to include two items. I'm starting to think they're as sketchy as their website looks. Does anyone have any experience with them? Should I be worried? What should I do? Wow. I am kind of furious at the moment. I already contacted them about the missing items, but apparently they're on vacation right now. (Sigh) Do they have good customer service? I know I'm just a nobody ordering things and not as lucky as other famous crafters...but dang. Wow. I'm so unlucky.
I'm sorry if this brings negativity to the board but I'm new at crafting and the amount of money I just spent...wow. Just...wow.
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scrappington
Pearl Clutcher
in Canada
Posts: 3,139
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Post by scrappington on Jun 13, 2017 0:02:20 GMT
I don't think you have anything to worry about. I'm sure she will rectify the issue as soon as she returns.
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Post by artisticscrapper on Jun 13, 2017 0:09:08 GMT
I ordered from them before and there were no problems. Just email them so they can take care of the issue when they return. Disappointing they're closed for a couple of weeks. I'm sure you were looking forward to playing with your new goodies.
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oaksong
Drama Llama
Posts: 6,164
Location: LA Suburbia
Site Supporter
Jun 27, 2014 6:24:29 GMT
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Post by oaksong on Jun 13, 2017 0:28:32 GMT
That's too bad you didn't have a good experience. I've ordered from her before, and had great service. I wouldn't worry that she won't make it right, but I understand your frustration with them being shut down for 2 weeks. I hope it works out for you.
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pawbarks
New Member
Posts: 8
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Post by pawbarks on Jun 13, 2017 0:40:54 GMT
Thank you all  I feel a bit better from your replies and reassurance. I suppose I just happened to be the "lucky" one. I also ordered the Pray(er/s/ing) sentiment stamp set for making cards at my church, so I can distract myself until I hear back from them. It's really too bad that they're the only store in the US that sells the Dekoru glass drops (from my limited knowledge) and I was looking forward to making faux glass windows (thanks to watching Olga on YouTube), but alas, that will have to wait until after they come back. Again thanks for the insight and reassurance. |
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GiantsFan
Prolific Pea
Posts: 8,291
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Jun 13, 2017 1:03:07 GMT
Sorry your order got messed up. I've ordered from her several times and always recommend her store. She has good prices and I don't think the shipping is outrageous. And she ships really fast. The one time I did have an issue, she was on it to make it right.
She's a member on these boards.
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pawbarks
New Member
Posts: 8
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Post by pawbarks on Jun 13, 2017 1:31:56 GMT
Sorry your order got messed up. I've ordered from her several times and always recommend her store. She has good prices and I don't think the shipping is outrageous. And she ships really fast. The one time I did have an issue, she was on it to make it right. She's a member on these boards. I was attracted to the Dekoru glass drops and then before I knew it I invested in a couple of stamps and dies as well as sequins because of the lower prices. The dollars saved from buying from them through price cuts and free shipping was too good to be true. I just wish I had as great of an experience as all of you.  I was only looking for feedback from crafters who know their way around online craft stores and can offer some advice but I am surprised to know she is a member of this forum.  No sense in sending tons of letters to her while she's on vacation since I've already made my issues clear to the company through emailing. |
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Post by gale w on Jun 13, 2017 3:03:45 GMT
Don't worry - Kat will make it right. She's a one-woman business and mistakes happen.
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Post by ScrapsontheRocks on Jun 13, 2017 4:35:40 GMT
I am not 100% sure, but I think the owner is also a refupea.
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 13, 2017 4:44:12 GMT
I am on vacation but will be happy to either refund you or ship the missing items as soon as I get home. I am sorry there was a mistake with your order. Thank you everyone for your confidence, that means a lot to me.
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 13, 2017 4:50:47 GMT
Another vote for Kat. She's great!
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nicolep
Drama Llama
Posts: 7,080
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Post by nicolep on Jun 13, 2017 11:17:04 GMT
Another vote for Kat. She's great! Ditto! |
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pawbarks
New Member
Posts: 8
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Post by pawbarks on Jun 13, 2017 16:17:59 GMT
Thanks again to those who replied  This really eases some of my concerns knowing that there are real people replying. I am on vacation but will be happy to either refund you or ship the missing items as soon as I get home. I am sorry there was a mistake with your order. Thank you everyone for your confidence, that means a lot to me. Thank you so much for taking time out of your vacation to post a reply. I was pleasantly surprised knowing that I'm not talking to an automated machine.  Everyone, have a great crafty day |
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 15, 2017 1:53:24 GMT
You're quite welcome |
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Post by quinmm14 on Jun 15, 2017 13:27:55 GMT
Not to be hand slappy, but it would be nice if you'd update your thread title since the owner responded to you and offered a resolution.
And I don't think missing a couple items equates to negligence on the business owners part, just my opinion.
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Post by gale w on Jun 15, 2017 17:35:36 GMT
Not to be hand slappy, but it would be nice if you'd update your thread title since the owner responded to you and offered a resolution. And I don't think missing a couple items equates to negligence on the business owners part, just my opinion. I agree. Also, saying their website looks sketchy isn't nice. I do a lot of online shopping and have seen some pretty sketchy e-commerce sites, and theirs is not. |
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inkedup
Pearl Clutcher
Posts: 4,837
Jun 26, 2014 5:00:26 GMT
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Post by inkedup on Jun 15, 2017 17:54:48 GMT
I've ordered from Kat a few times and have always had great service. I'm sure it was an honest mistake, not negligence or an attempt
to cheat you.
I see that Kat has personally responded and offered to make this right. She's a class act ❤️
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Post by lemondrop on Jun 20, 2017 15:17:23 GMT
You're quite welcome You are a classy lady! I must have been living in a dark hole because I was not aware of your store. This thread inspired me to check it out and I am about to place an order for some "must-have" dies. Your prices are good and I'm impressed with your response. Enjoy the rest of your vacation and I look forward to receiving my goodies when you get back. |
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 21, 2017 11:35:52 GMT
You're quite welcome You are a classy lady! I must have been living in a dark hole because I was not aware of your store. This thread inspired me to check it out and I am about to place an order for some "must-have" dies. Your prices are good and I'm impressed with your response. Enjoy the rest of your vacation and I look forward to receiving my goodies when you get back. Thank you so much! You made my day! I will get your order out as soon as I get home. |
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 21, 2017 11:36:13 GMT
I've ordered from Kat a few times and have always had great service. I'm sure it was an honest mistake, not negligence or an attempt to cheat you. I see that Kat has personally responded and offered to make this right. She's a class act ❤️ Thank you! |
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 21, 2017 11:36:32 GMT
I've ordered from Kat a few times and have always had great service. I'm sure it was an honest mistake, not negligence or an attempt to cheat you. I see that Kat has personally responded and offered to make this right. She's a class act ❤️ Thank you! |
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 21, 2017 11:37:37 GMT
I agree. Also, saying their website looks sketchy isn't nice. I do a lot of online shopping and have seen some pretty sketchy e-commerce sites, and theirs is not. Thank you! I was worried about my site after that comment. I put a lot of work into it so I hope it's not "Sketchy". |
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nicolep
Drama Llama
Posts: 7,080
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Post by nicolep on Jun 21, 2017 11:55:43 GMT
Not to be hand slappy, but it would be nice if you'd update your thread title since the owner responded to you and offered a resolution. And I don't think missing a couple items equates to negligence on the business owners part, just my opinion. I can't help but feel the need to urge you to please remove 'negligence' from your post title. Every time I see it I feel so bad for @thekatsmeow. |
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GiantsFan
Prolific Pea
Posts: 8,291
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Jun 21, 2017 19:50:23 GMT
I agree. Also, saying their website looks sketchy isn't nice. I do a lot of online shopping and have seen some pretty sketchy e-commerce sites, and theirs is not. Thank you! I was worried about my site after that comment. I put a lot of work into it so I hope it's not "Sketchy". Definitely not sketchy looking. I thought that was a weird statement. :  : |
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customscrap
Junior Member
Posts: 99
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Post by customscrap on Jun 21, 2017 20:36:35 GMT
I have ordered from Kat Scrappiness and have never had an issue. I have always received my order promptly. Definitely would buy from her again.
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 22, 2017 7:31:31 GMT
I know this has been resolved. Kat, I just wanted to say you have a great vacation, sweetie. You deserve a month off. pawbarks- Kat is a doll. Trust us she will fix everything. Welcome to the board. |
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Deleted
Posts: 0
May 8, 2024 3:01:37 GMT
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Post by Deleted on Jun 22, 2017 11:22:47 GMT
I know this has been resolved. Kat, I just wanted to say you have a great vacation, sweetie. You deserve a month off. pawbarks- Kat is a doll. Trust us she will fix everything. Welcome to the board. Thanks so much. I caught a bug on the plane I guess and have been sick since I got here  I go home on Saturday so it's almost over. I didn't do a lot but I rested a lot LOL Thanks again |
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pawbarks
New Member
Posts: 8
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Post by pawbarks on Jun 23, 2017 20:39:35 GMT
I think the title is changed. Thanks everyone for your helpfulness, thoughtfulness, sincerity, openness, and honest opinions.
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Post by sleepingbooty on Jun 23, 2017 20:51:23 GMT
pawbarks Happy to hear all is sorted! @thekatsmeow Get well soon. No fun being sick when you're supposed to return home rested and well.
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I feel a bit better from your replies and reassurance. I suppose I just happened to be the "lucky" one. I also ordered the Pray(er/s/ing) sentiment stamp set for making cards at my church, so I can distract myself until I hear back from them. It's really too bad that they're the only store in the US that sells the Dekoru glass drops (from my limited knowledge) and I was looking forward to making faux glass windows (thanks to watching Olga on YouTube), but alas, that will have to wait until after they come back.
No sense in sending tons of letters to her while she's on vacation since I've already made my issues clear to the company through emailing. 
This really eases some of my concerns knowing that there are real people replying. 
:
I go home on Saturday so it's almost over. I didn't do a lot but I rested a lot LOL Thanks again 
