WDTPT? Response from Yelp review...

“I realize around two years have passed since your visit to [restaurant] in [state], but I can't tell you how sorry I am you had the poor experience. Rest assured, I and the staff have worked very hard to correct everything you mention in your review. First of all, we have definitely improved our pizza and the vast majority of customer feedback is that it tastes great. We are also preparing our chicken differently, and it is now moist and tender. Nonetheless, it's certainly your right to tell the world and keep your 1-star review of us posted forever. I just wonder, however, if it's not enough that you got our attention, that we hear you loud and clear and that we have taken action. I'm not making any excuses for anything that happened or disputing anything you say in your review. I just wonder if after two years maybe you might search your heart, allow a little grace and let this thing go in this one case.

Of course, I don't expect you to do this, and I know [my town] is a long way from [restaurant location]. But we are real people down here with livelihoods and families. The vast majority of staff are decent, hard working folks who get positive feedback from happy patrons. What you experienced is very upsetting to all of us. Not only do terrible reviews hurt the restaurant and staff, but we take them personally as folks in the business of hospitality. For me, it's like someone visited my home for dinner and had a lousy time.

We are a much different place nowadays. I hope you might find it in your heart of hearts to forgive us and maybe even take a moment to withdraw your review after all this time. No matter what you decide to do, we are truly sorry and hope you will give us another chance next time you are in [restaurant location].

Sincerely,
the owner”