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Post by crimsoncat05 on Sept 4, 2017 23:50:51 GMT
aka, a vent thread about Michael's.
I bought a Recollections album a couple days ago, and used the 50% off coupon, along with a couple skeins of embroidery floss. The album turned out to be the wrong color, so I wanted to exchange it today at a different Michael's) for a different colored one. She told me I owed her money-- I was like, um-- what? She said, yeah- it must have been on sale the other day and now it's not. I said 'no, I used both coupons-- 50% off one item, and 20% off the total.
So I said forget it, I'll just take this one package of page protectors, then, and she said okay, so you want them for 50% off, then? And I said NO, 50% off PLUS 20% off the ENTIRE purchase, which she said again, wouldn't apply. She did say 'oh, I'll just give it to you (meaning I was being difficult and she'd just humor me)-- but I said NO, I just wanted to know where it said that, because it sure doesn't say that on the coupon. She was adamant that 'entire purchase' only applied to purchasing multiple items, not just ONE item. Um- what? My ENTIRE PURCHASE is ONE ITEM!! Since when does ONE item not constitute a purchase? What the heck?!?!?!!
They lost a customer today- I'll go to a different Michael's, or shop at a different store to see what THEY say about a 'one item' purchase. I hate that different stores have different coupon rules!
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Post by meridon on Sept 5, 2017 0:08:06 GMT
Wow, just wow. Any chance it was a new employee? I would have been talking to a manager, for sure! And I could swear in one of the emails I got this weekend, it specifically said you COULD stack the coupons---as in it was in the subject line as "Stack away today!" or something like that.
Ok, so I just looked at the email and it's from Saturday and it reads "2 Days Left! Stack Your Savings With 20% Your Entire Purchase!"
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Post by wendifful on Sept 5, 2017 0:17:42 GMT
The coupons specifically say that you can only use one coupon per item. If you could continue using extra coupons on top of another coupon, you could in essence get the price down to zero. I know JoAnn has the same policy. That said, she didn't explain it so it made sense or handle it well, but yeah, whenever the craft stores have a total purchase coupon out, it cannot be combined with another coupon. I think of it like this: once a coupon is applied to an item, that's the final discount. No other amount can be taken off that item.
(I just looked and the email that talked about stacking discounts specifically talked about stacking the 20% off on top of items that were already on sale, not ones you had used a coupon on.)
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GiantsFan
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Post by GiantsFan on Sept 5, 2017 0:19:11 GMT
Surprisingly, I used a 50% off one item and a 20% entire purchase today for only one item. And it was the clerks idea to do it. I was happy with just the 50% off.
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Post by artgirl1 on Sept 5, 2017 0:21:12 GMT
<abbr>The cashier should of treated it as an even exchange as long as it was the same album, but for color; therefore, you would not have owed any money.
The percentage off coupon would have applied to all items including sale items, but not on any item for which you used a coupon.
If the album was on sale for 50% off, then the 20% bonus would have applied; but not if you used a 50% coupon on the album.
</abbr>
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Post by mom on Sept 5, 2017 0:23:49 GMT
Yeah, I have always used a coupon (for instance, a 40% coupon) and then added the coupon for the entire purchase on top.
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Post by crimsoncat05 on Sept 5, 2017 0:25:39 GMT
Surprisingly, I used a 50% off one item and a 20% entire purchase today for only one item. And it was the clerks idea to do it. I was happy with just the 50% off.if you can use the 20% off coupon on something that's already on sale, why shouldn't you be able to use it on an item that you already used a coupon on? the coupon price is 'on sale' in essence, isn't it? but see, this is what I mean! The clerk, at that store, was the one who suggested it! |
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Deleted
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May 10, 2024 10:29:37 GMT
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Post by Deleted on Sept 5, 2017 0:28:57 GMT
I remember once I bought something from hobby lobby, it's been several years ago. But the cashier told me the price tag WAS the half off price and it WAS NOT. I had to pay $20 instead of $10 and I was irate. I get your frustration. I now keep my hobby lobby purchases simple because it really perplexes them. I don't have a michaels and I'm glad because the few that I've been too had horrible signage and I couldn't figure out what was what.
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Post by meridon on Sept 5, 2017 0:33:38 GMT
Surprisingly, I used a 50% off one item and a 20% entire purchase today for only one item. And it was the clerks idea to do it. I was happy with just the 50% off. Me too---I've always been able to combine them at my store. Certain brands are excluded and certain items (books, magazines, etc.) but I know I've stacked coupons before. It's rare, but that's why it's a big deal when you get those two coupons at the same time. I guess employees/managers can use their discretion about how to apply it? And the fine print in the coupons I had didn't specify one coupon per item. |
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Post by 950nancy on Sept 5, 2017 0:43:09 GMT
Surprisingly, I used a 50% off one item and a 20% entire purchase today for only one item. And it was the clerks idea to do it. I was happy with just the 50% off.if you can use the 20% off coupon on something that's already on sale, why shouldn't you be able to use it on an item that you already used a coupon on? the coupon price is 'on sale' in essence, isn't it? but see, this is what I mean! The clerk, at that store, was the one who suggested it! While I feel your pain, stores have this down to a science. When they have the extra 20% off coupons, it means that the original percents for other items in the store are not as good. So instead of a 50% off with another 20% (actual 60% off item originally) you really are getting 40% off and the extra 20 makes the item actually 52% off the original price. So this great extra 20% off is just a gimmick for getting people into the store for an actual 2% more off than the original 50% off they run many weeks. So they won't honor the coupon as well as the 20% if they know the system. The most import part of the % off is in the original % off, not the second coupon. Those are actually not worth much. We have one clerk in our store that gives me everything off she can and will override study if it doesn't make sense to her. She is young and I wonder if she ever gets into trouble. |
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Post by LisaDV on Sept 5, 2017 1:06:04 GMT
I think it just depends upon who you get. I understand that sometimes you can't use a 20% off entire purchase with a 50%off coupon, but M's usually put what's allowed on their coupons so you know when you can stack and when you can't. Sounds like you could and she was being difficult.
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Post by scrapaddict702 on Sept 5, 2017 1:23:02 GMT
Their system doesn't apply both. It is one or the other. So she was right. 20% off things on sale isn't stacking coupons but a 50% off a regular priced item AND a 20% off coupon is stacking...M's doesn't allow coupons to be stacked.
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Post by scrapaddict702 on Sept 5, 2017 1:25:40 GMT
I did, however, once go to a store and something was marked on sale for 50% off (but it was ringing regular price) and they had a 20% off coupon. I had the math all figured out when I was going to go have them fix it and the cashier asked her manager, 'so do I just do 70% off?' and she said 'yep', so yeah...I didn't correct her because it worked in my favor and explaining it to them would have made me frustrated and spend more if they even got it, lol. Math in our country is abysmal. I've had cashiers there have to pull out a calculator to figure 50% off of a dollar. Not joking. As a math lover and holder a degree in finance, it makes me very sad for the state of affairs of our country, but just because the cashiers suck at math (and their policy) doesn't mean that their system is wrong. It's not really science that they have it down to, it's math. The computer knows it, even if the staff doesn't.
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Post by 950nancy on Sept 5, 2017 1:49:50 GMT
I think it just depends upon who you get. I understand that sometimes you can't use a 20% off entire purchase with a 50%off coupon, but M's usually put what's allowed on their coupons so you know when you can stack and when you can't. Sounds like you could and she was being difficult. I always use my AARP card for an additional 10% off. They only let me use it on sale items. It never works with coupons. It is the cash registers that won't let you do it. I am sure they just hope you don't look at your receipt until after you have left the stores. Your sale price (with coupons) used to ring up in front of you on the screen. Now it won't show you the price until after the total and you are generally just trying to pay quickly and move on. I think they changed that for a reason. Sneaky. |
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Post by 950nancy on Sept 5, 2017 1:54:00 GMT
I did, however, once go to a store and something was marked on sale for 50% off and they had a 20% off coupon. I had the math all figured out when I was going to go have them fix it and the cashier asked her manage, 'so do I just do 70% off?' and she said 'yep', so yeah...I didn't correct her because it worked in my favor and explaining it to them would have made me frustrated and spend more if they even got it, lol. Math in our country is abysmal. I've had cashiers there have to pull out a calculator to figure 50% off of a dollar. Not joking. As a math lover and holder a degree in finance, it makes me very sad for the state of affairs of our country, but just because the cashiers suck at math (and their policy) doesn't mean that their system is wrong. It's not really science that they have it down to, it's math. The computer knows it, even if the staff doesn't. I like numbers (was not great with math in school though), and always know the prices before I get to the cashier. I always cringe in the aisles when I hear ladies say something is going to be X% off by adding the two coupon amounts. When I taught ten year olds, I always taught fractions using money whenever I could and then taught my kids % off until mastery. That is important. |
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Post by mikklynn on Sept 5, 2017 1:54:59 GMT
This is why I shop on Amazon for basics. I can't stand dealing with the coupons at Michael's and JoAnn.
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PaperAngel
Drama Llama
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Jun 27, 2014 23:04:06 GMT
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Post by PaperAngel on Sept 5, 2017 2:28:59 GMT
Never! The total purchase coupon applies to any number of items (1 - infinity), regardless whether another coupon was also used in the same transaction, at the store closest to me. I suggest exchanging the Recollections album for another one in a different color without the receipt. Since the album is Michael's store brand that cannot be purchased elsewhere, it is an even exchange for the clerk - return the wrong colored album at full price, buy another color at full price - & you owe nothing. Good luck! ETA: ...I can't stand dealing with the coupons at Michael's and JoAnn. Me, either! I wish stores would offer all items at their lowest price without sales or coupons. |
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thriftyjenny
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Post by thriftyjenny on Sept 5, 2017 5:28:36 GMT
Surprisingly, I used a 50% off one item and a 20% entire purchase today for only one item. And it was the clerks idea to do it. I was happy with just the 50% off.if you can use the 20% off coupon on something that's already on sale, why shouldn't you be able to use it on an item that you already used a coupon on? the coupon price is 'on sale' in essence, isn't it? but see, this is what I mean! The clerk, at that store, was the one who suggested it! From my experiences, they are pretty methodical about what is on sale when they have the x% off total purchase coupons. I haven't found the 3 price cutting mat and rotary blade set on sale during the x% off total sales for example. |
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Post by riversong1963 on Sept 5, 2017 11:53:08 GMT
I haven't read all the replies, but whenever I get a cashier at M's who won't let me do what I believe I am allowed to do with coupons, I just tell him/her, "Just try it. If it isn't allowed, the system won't accept it." If they won't try it, I ask for a manager. They usually try, and it usually works.
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Post by Restless Spirit on Sept 5, 2017 12:35:00 GMT
Michael's has *the* most confusing coupon program.
A few weeks ago they had a 40% off one item coupon and a...I think is was.... 30% off embellishments coupon. (something like that). I bought a totally random item with the 40% off one item coupon - I think is was adhesive. Okay fine. That worked. Then I tried to purchase 3 packages of embellishments using the 30% off coupon in the same transaction. Nope. Clerk said I could only use ONE coupon per transaction. There were multiple coupons that week on different catagories, but only ONE coupon could be used per transaction per day. She said it was corporate policy.
She did say I could come back the next day and use the 30% off coupon, but not the 40% off coupon again. It is a one time only use coupon. (I use my smartphone and the Michaels app).
Then there was the time about few months ago when I tried to get a 50% off coupon to come up on my app when I checked out. It.would.not.open. When I told the clerk and showed her the error message I was getting, she said "Oh, I know. It's a server problem. Only a few people have been able to use the coupon the last few days". Sorry! she says. I asked if a manager could over ride it? No, she says. Come back later and see if it works. Grrrr. I hate Michaels coupons. Hate them.
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Post by anonrefugee on Sept 5, 2017 13:18:25 GMT
I remember once I bought something from hobby lobby, it's been several years ago. But the cashier told me the price tag WAS the half off price and it WAS NOT. I had to pay $20 instead of $10 and I was irate. I get your frustration. I now keep my hobby lobby purchases simple because it really perplexes them. I don't have a michaels and I'm glad because the few that I've been too had horrible signage and I couldn't figure out what was what. Good example! I hate how Hobby Lobby puts new colored sticker clearance prices on their goods showing the mark down, but also puts a sign up giving the impression there are more discounts when there aren't. And then on another row, deep clearance, the sign means they'll take the discount off the colored sticker price. By that time the stuff is usually damaged. |
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Post by cbet on Sept 5, 2017 13:29:42 GMT
Michael's has *the* most confusing coupon program. A few weeks ago they had a 40% off one item coupon and a...I think is was.... 30% off embellishments coupon. (something like that). I bought a totally random item with the 40% off one item coupon - I think is was adhesive. Okay fine. That worked. Then I tried to purchase 3 packages of embellishments using the 30% off coupon in the same transaction. Nope. Clerk said I could only use ONE coupon per transaction. There were multiple coupons that week on different catagories, but only ONE coupon could be used per transaction per day. She said it was corporate policy. She did say I could come back the next day and use the 30% off coupon, but not the 40% off coupon again. It is a one time only use coupon. (I use my smartphone and the Michaels app). Then there was the time about few months ago when I tried to get a 50% off coupon to come up on my app when I checked out. It.would.not.open. When I told the clerk and showed her the error message I was getting, she said "Oh, I know. It's a server problem. Only a few people have been able to use the coupon the last few days". Sorry! she says. I asked if a manager could over ride it? No, she says. Come back later and see if it works. Grrrr. I hate Michaels coupons. Hate them. My Michaels seems to have the coupons down pat - you can use more than one coupon in a transaction, as long as they aren't the same "type" - can't use a 40% off any one item and a 50% off any one item even though they're on different items, but you can use the 30% off embellishments, 40% off stickers, 50% off one item all at the same time. also, the 40% off is NOT one time use (usually). It's just one use per day. I use my smartphone, but I take a screenshot of the coupon for the times the internet is iffy. And yesterday, when I had a 50% off coupon item, the cashier herself remembered that there was also a 20% off total purchase that could be used on the other two sale items I bought and scanned a copy she had there. |
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Peamac
Pearl Clutcher
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Post by Peamac on Sept 6, 2017 1:36:43 GMT
I've been told that at Michael's before, too. So frustrating, when there's nothing else you want to buy!
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Post by Restless Spirit on Sept 6, 2017 2:00:04 GMT
Michael's has *the* most confusing coupon program. A few weeks ago they had a 40% off one item coupon and a...I think is was.... 30% off embellishments coupon. (something like that). I bought a totally random item with the 40% off one item coupon - I think is was adhesive. Okay fine. That worked. Then I tried to purchase 3 packages of embellishments using the 30% off coupon in the same transaction. Nope. Clerk said I could only use ONE coupon per transaction. There were multiple coupons that week on different catagories, but only ONE coupon could be used per transaction per day. She said it was corporate policy. She did say I could come back the next day and use the 30% off coupon, but not the 40% off coupon again. It is a one time only use coupon. (I use my smartphone and the Michaels app). Then there was the time about few months ago when I tried to get a 50% off coupon to come up on my app when I checked out. It.would.not.open. When I told the clerk and showed her the error message I was getting, she said "Oh, I know. It's a server problem. Only a few people have been able to use the coupon the last few days". Sorry! she says. I asked if a manager could over ride it? No, she says. Come back later and see if it works. Grrrr. I hate Michaels coupons. Hate them. My Michaels seems to have the coupons down pat - you can use more than one coupon in a transaction, as long as they aren't the same "type" - can't use a 40% off any one item and a 50% off any one item even though they're on different items, but you can use the 30% off embellishments, 40% off stickers, 50% off one item all at the same time. also, the 40% off is NOT one time use (usually). It's just one use per day. I use my smartphone, but I take a screenshot of the coupon for the times the internet is iffy. And yesterday, when I had a 50% off coupon item, the cashier herself remembered that there was also a 20% off total purchase that could be used on the other two sale items I bought and scanned a copy she had there. Oh I wish I could use that 40 or 50% off coupon more than once! And use more than one coupon in a transaction. I was told that by using the app the coupons are tied to my rewards account and the computer will not allow that. Bummer. |
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Post by missymarlin on Sept 6, 2017 2:26:57 GMT
Not long ago, I stood at the counter in Michael's dumbfounded. They had rolls of ribbon priced at 2 for a dollar in their ad, but they wouldn't scan. I wanted to buy 5 rolls. The young cashier tried to charge me the regular marked price per roll until I showed him the actual ad. He acted as if I was trying to pull a fast one on him, but finally charged the first 4 rolls at $2.00 total, but then stood there holding the fifth roll in his hand looking totally perplexed. I asked him what was wrong and said he did not know what to charge for the fifth roll since there weren't two of them. I tried to explain that $1.00 divided by 2 was 50 cents, but he would have none of that. He actually had to call the manager to help him! I do truly worry about the future of our country..............................  |
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Post by mom on Sept 6, 2017 2:32:40 GMT
Not long ago, I stood at the counter in Michael's dumbfounded. They had rolls of ribbon priced at 2 for a dollar in their ad, but they wouldn't scan. I wanted to buy 5 rolls. The young cashier tried to charge me the regular marked price per roll until I showed him the actual ad. He acted as if I was trying to pull a fast one on him, but finally charged the first 4 rolls at $2.00 total, but then stood there holding the fifth roll in his hand looking totally perplexed. I asked him what was wrong and said he did not know what to charge for the fifth roll since there weren't two of them. I tried to explain that $1.00 divided by 2 was 50 cents, but he would have none of that. He actually had to call the manager to help him! I do truly worry about the future of our country.............................. oh gosh. I don't think I could have stood there without making a smart-a$$ comment. I know I would not be able to hold it in! |
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Post by cbet on Sept 6, 2017 2:55:42 GMT
My Michaels seems to have the coupons down pat - you can use more than one coupon in a transaction, as long as they aren't the same "type" - can't use a 40% off any one item and a 50% off any one item even though they're on different items, but you can use the 30% off embellishments, 40% off stickers, 50% off one item all at the same time. also, the 40% off is NOT one time use (usually). It's just one use per day. I use my smartphone, but I take a screenshot of the coupon for the times the internet is iffy. And yesterday, when I had a 50% off coupon item, the cashier herself remembered that there was also a 20% off total purchase that could be used on the other two sale items I bought and scanned a copy she had there. Oh I wish I could use that 40 or 50% off coupon more than once! And use more than one coupon in a transaction. I was told that by using the app the coupons are tied to my rewards account and the computer will not allow that. Bummer. Well, that certainly gives me incentive to not use their app! I used the 50 percent off coupon from this weekend once on Sunday and once on Monday; both times they scanned my rewards club bar code and the coupon worked both times. The terms and conditions on the coupon flat out said it could be used once per day, not one time only. |
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caangel
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Post by caangel on Sept 6, 2017 4:05:28 GMT
I haven't had any problems using an app coupon multiple days.
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pinklady
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Post by pinklady on Sept 6, 2017 14:14:22 GMT
Surprisingly, I used a 50% off one item and a 20% entire purchase today for only one item. And it was the clerks idea to do it. I was happy with just the 50% off. I did that on Monday too. Michaels never stacks coupons so I was surprised the cashier did it. |
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Post by Scrapper100 on Sept 6, 2017 15:08:32 GMT
Lol. That is crazy. It means whatever you purchase is an additional 20% off wether 1 item or 100. It's really scary how ignorant some people are. I would have been annoyed as well.
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