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Post by twoboyzmom on Sept 13, 2017 23:39:08 GMT
Tracker not found when trying to sync?
Worked yesterday. Charged over night..full battery but says not found?
Turned phone on and off, blue tooth on and off....anyone have this happen?
I have a flex if that matters... (yea old one...lol)
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Post by padresfan619 on Sept 13, 2017 23:41:42 GMT
Try resetting the Fitbit, here are instructions.
Plug your charging cable into your computer
Plug your Flex into the charging cable
Insert a paperclip into the small pinhole on the back of the charger.
Hold down the paperclip for 3-5 seconds
Unplug the Flex form the charging cable.
I work for a company that sells Fitbits, I actually do a lot of the trouble shooting and a hard reset usually works.
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Post by padresfan619 on Sept 13, 2017 23:42:12 GMT
Also make sure you're not in close proximity to other Fitbits. Also try resetting your phone.
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Post by twoboyzmom on Sept 14, 2017 0:04:05 GMT
Try resetting the Fitbit, here are instructions. Plug your charging cable into your computer Plug your Flex into the charging cable Insert a paperclip into the small pinhole on the back of the charger. Hold down the paperclip for 3-5 seconds Unplug the Flex form the charging cable. I work for a company that sells Fitbits, I actually do a lot of the trouble shooting and a hard reset usually works. Thanks. I did that and synced and it didn't say tracker not foynd, it says synced...yet it isn't showing any steps..(walked up and down stairs a few times) only showing calories burned? Anything I should check? |
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SweetieBsMom
Pearl Clutcher
Posts: 4,604 
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Post by SweetieBsMom on Sept 14, 2017 0:09:14 GMT
I know when I run to problems it's because the app has an update I haven't done
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Post by twoboyzmom on Sept 14, 2017 0:20:32 GMT
Try resetting the Fitbit, here are instructions. Plug your charging cable into your computer Plug your Flex into the charging cable Insert a paperclip into the small pinhole on the back of the charger. Hold down the paperclip for 3-5 seconds Unplug the Flex form the charging cable. I work for a company that sells Fitbits, I actually do a lot of the trouble shooting and a hard reset usually works. Thanks. I did that and synced and it didn't say tracker not foynd, it says synced...yet it isn't showing any steps..(walked up and down stairs a few times) only showing calories burned? Anything I should check? Nevermind...doing the same thing again |
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Deleted
Posts: 0
May 5, 2024 17:20:47 GMT
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Post by Deleted on Sept 14, 2017 1:37:26 GMT
Remove tracker from Fitbit account.
Restart phone
Restart tracker
Re-add tracker to account.
^^^That's what I normally have to do to make it work again.
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