Post by nlwilkins on Oct 6, 2017 7:31:03 GMT
Update10/08
It just gets more and more unbelievable!! I dutifully waited out the 90 hours to get relief only to be told that I would receive instructions in 23 days on the phone number provided. TWENTY THREE FREAKING DAYS!!!! I am not the perp here - my account was hacked and now they are making me pay for their phobias and inefficient way of providing security. My account had a good password on it, I DID NOT click on a link in an email and get phished - I never click on links in emails. But somehow someone got into my Apple account and locked my phone down. I finally just deactivated the phone with my cell phone service provider and activated an old phone. We do not have a land line and I cannot do without a phone. But what a bummer. My iPhone is basically a $500 paperweight right now.
This is just so frustrating. The other night late, I received an email saying my phone had gone into lost iphone mode. I just dismissed it thinking it was a scam and did not even open the email. Then when I went to bed, I found that indeed, my phone was in lost iphone mode. So I opened up the emails and saw they wanted me to click on a link, etc. I did not click on that link in the emails, but went online to log into my apple account. Well, the account was locked for security reasons, bummer. So I began to try getting it "opened". They wanted to text me a code to my iphone which I could not read cause the phone was locked. So it went - on and on trying to figure out what to do.
One option was to use a friends iphone to log into icloud and reset my password from their phone. So I waited til friend came over and we tried - no joy. I waited on hubby to come home and we went to Best Buy to the Geek squad to see if they could help - nope. They sent us to a mobile phone place - but that place did not deal with apple phones. Only Apple people are to deal with iphones. And our little country town does not have an Apple dealer. The nearest one is at least an hour away.
So finally, I found a phone number to call using my hubby's phone. And the saga entered in the second chapter. After an hour or two it was determined that my case should be moved up the chain. Jason was so nice but he really could not help me. He had to turn it over to the password software engineers. And it is going to take 90 hours to get it fixed!!!!
I am on countdown now, there is 66 hours to go at least. They are verifying that this phone is mine, etc. Meantime, I have no phone and I have discovered how much I use the silly thing. Jason is hopeful that because it was a phishing issue that I won't have to wait so long. But I have my doubts. Also, I am unsure if I will lose everything on the phone. I did back up to icloud, but that account has been compromised and who knows what shape it is in now.
I am considering getting an Android phone. This is my first iphone and while it has a great camera and I have not had any problems with it until now. Dealing with Apple is just tooooo hard!
It just gets more and more unbelievable!! I dutifully waited out the 90 hours to get relief only to be told that I would receive instructions in 23 days on the phone number provided. TWENTY THREE FREAKING DAYS!!!! I am not the perp here - my account was hacked and now they are making me pay for their phobias and inefficient way of providing security. My account had a good password on it, I DID NOT click on a link in an email and get phished - I never click on links in emails. But somehow someone got into my Apple account and locked my phone down. I finally just deactivated the phone with my cell phone service provider and activated an old phone. We do not have a land line and I cannot do without a phone. But what a bummer. My iPhone is basically a $500 paperweight right now.
This is just so frustrating. The other night late, I received an email saying my phone had gone into lost iphone mode. I just dismissed it thinking it was a scam and did not even open the email. Then when I went to bed, I found that indeed, my phone was in lost iphone mode. So I opened up the emails and saw they wanted me to click on a link, etc. I did not click on that link in the emails, but went online to log into my apple account. Well, the account was locked for security reasons, bummer. So I began to try getting it "opened". They wanted to text me a code to my iphone which I could not read cause the phone was locked. So it went - on and on trying to figure out what to do.
One option was to use a friends iphone to log into icloud and reset my password from their phone. So I waited til friend came over and we tried - no joy. I waited on hubby to come home and we went to Best Buy to the Geek squad to see if they could help - nope. They sent us to a mobile phone place - but that place did not deal with apple phones. Only Apple people are to deal with iphones. And our little country town does not have an Apple dealer. The nearest one is at least an hour away.
So finally, I found a phone number to call using my hubby's phone. And the saga entered in the second chapter. After an hour or two it was determined that my case should be moved up the chain. Jason was so nice but he really could not help me. He had to turn it over to the password software engineers. And it is going to take 90 hours to get it fixed!!!!
I am on countdown now, there is 66 hours to go at least. They are verifying that this phone is mine, etc. Meantime, I have no phone and I have discovered how much I use the silly thing. Jason is hopeful that because it was a phishing issue that I won't have to wait so long. But I have my doubts. Also, I am unsure if I will lose everything on the phone. I did back up to icloud, but that account has been compromised and who knows what shape it is in now.
I am considering getting an Android phone. This is my first iphone and while it has a great camera and I have not had any problems with it until now. Dealing with Apple is just tooooo hard!
