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Post by twoboyzmom on Oct 16, 2017 13:30:45 GMT
I had to reset my mom's tablet yesterday. When she went home and is trying to add her yahoo email back on it she keeps getting an authentication failed pop up. Any ideas what I can tell her?? I've tried googling and not getting much help.  |
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Post by librarylady on Oct 16, 2017 14:08:04 GMT
Only idea I have is to log off and back on again.
Perhaps the problem exists if you forgot to log off before re configuring the tablet.
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GiantsFan
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Posts: 8,291
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Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Oct 16, 2017 14:21:47 GMT
I had problem in the past few days, too. I deleted the app and then re-installed it. Mine works fine now.
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Post by twoboyzmom on Oct 17, 2017 15:03:43 GMT
No matter how she tries to set up her yahoo account on her tablet it won't let her..weird
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Post by LilyRose on Oct 17, 2017 15:34:42 GMT
I had the scenario recently. I had to call, and it was some type of “known problem”. The tech had me jump through of bunch of hoops that still didn’t help. He said to give it an hour and try again. I couldn’t get to it then , but a few hours later I was able to get back on. So you may want to tell her to call in.
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