Post by justcindy on Oct 20, 2017 15:16:49 GMT
Well, I did it, I updated my stupid software to whatever version was available back in September. Things were going "OK" til I started noticing weird random things....a file would show up more than once in the folder I'd organized it into....the number of files I had in a folder didn't coordinate with the actual number of files in the folder....and more recently, most of my files aren't even showing up in the folders.
If I do a search for them, they will show up, ( if I remember the name of the file!) and when I do a generic type search, say for "banners".....I guess all the files I've purchased will show up, but some of them how up more than once...sometimes right next to each other, within the search...but still don't show up in the folder!
My summer/beach folder, I KNOW has about 3 times as many files as are showing up in that folder. If I choose the "show all files" at the top of my library, again, lots of files show up multiple times. And, I have a lot of files. A LOT. I've owned my silhouette for about 6 years and have used the fire out of it! So, it's unreasonable for me to have to go through all, um, lots of them, with several duplicated, to find the one file I'm looking for every time.
I looked over the FAQ on the website and followed the directions for resetting the library and that didn't help from what I can tell.
I've emailed customer service, but of COURSE I did it on a Friday, and have to give them 1-2 BUSINESS days for a response.
Any suggestions, ladies? I'm off to search youtube now.....
Cindy
If I do a search for them, they will show up, ( if I remember the name of the file!) and when I do a generic type search, say for "banners".....I guess all the files I've purchased will show up, but some of them how up more than once...sometimes right next to each other, within the search...but still don't show up in the folder!
My summer/beach folder, I KNOW has about 3 times as many files as are showing up in that folder. If I choose the "show all files" at the top of my library, again, lots of files show up multiple times. And, I have a lot of files. A LOT. I've owned my silhouette for about 6 years and have used the fire out of it! So, it's unreasonable for me to have to go through all, um, lots of them, with several duplicated, to find the one file I'm looking for every time.
I looked over the FAQ on the website and followed the directions for resetting the library and that didn't help from what I can tell.
I've emailed customer service, but of COURSE I did it on a Friday, and have to give them 1-2 BUSINESS days for a response.
Any suggestions, ladies? I'm off to search youtube now.....
Cindy
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