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Post by peachiceteas on Jan 13, 2018 15:40:18 GMT
I appreciate the offer to send me a planner. My latest "conversation" response (which really ignored what I was saying) said they would check the "reserve stock" they hold back. What? I also mentioned that they never issued a refund, so they sold the planner I paid for to someone else, have extras laying around that apparently they just don't send out, and then do not issue refunds. I know I'm an idiot... but seriously. Please, you’re not an idiot and you are not to blame. Yes we all continue to shop with SC even when we know better but you played no part in this.
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Deleted
Posts: 0
May 18, 2024 7:26:39 GMT
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Post by Deleted on Jan 13, 2018 15:58:06 GMT
I appreciate the offer to send me a planner. My latest "conversation" response (which really ignored what I was saying) said they would check the "reserve stock" they hold back. What? I also mentioned that they never issued a refund, so they sold the planner I paid for to someone else, have extras laying around that apparently they just don't send out, and then do not issue refunds. I know I'm an idiot... but seriously. No, the idiot in this situation is definitely not you.
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Post by ihaveonly1l on Jan 13, 2018 16:00:34 GMT
My current conversation says that they didn't issue a refund because the planner should be in my box. Yeah, it should be! Usually when you buy something you expect it in the box. According to her, I can't get a $1.00 refund since I opened a PayPal dispute. I told them they can issue a refund through PayPal for the whole thing and I'll send it back.
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Post by tripletmom on Jan 13, 2018 17:14:47 GMT
I received my order today! We were walking out the door, so I can’t wait to get home and check it out. Quickly looked inside and I doubt it’s all there. Box said 2 of 2 on it.
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Post by peachiceteas on Jan 13, 2018 17:35:48 GMT
My current conversation says that they didn't issue a refund because the planner should be in my box. Yeah, it should be! Usually when you buy something you expect it in the box. According to her, I can't get a $1.00 refund since I opened a PayPal dispute. I told them they can issue a refund through PayPal for the whole thing and I'll send it back. Tough doggy doo doo. If they don’t fix this - PayPal will.
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Post by marie on Jan 13, 2018 20:47:49 GMT
Nothing here and I am waiting on a convo response. In contrast I have received 2 orders from scrapbook dot com in the same time frame I have waited for my SC order to ship. Sigh. Received a response to my convo. She wanted to know if I had gotten their email update and said "our shipping department is working diligently during business hours." So I will just have to hope that my items are not oversold and when my box finally arrives.
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Post by lisacharlotte on Jan 13, 2018 21:06:08 GMT
My box was delivered today as indicated in my shipping email and the tracking number supplied. Everything was in the box. DH was shocked that those little documenter pouches retail for $30 and that I got 12 of those pouches, plus two stamps for less than $30. I got the Roman Holiday stamp (the layered flower builder) and the Animal Valentine (layering stamps to make the elephant, lion, monkey, frog).
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Post by anniefb on Jan 13, 2018 21:16:26 GMT
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cbscrapper
Pearl Clutcher
Posts: 3,414
Sept 5, 2015 18:24:10 GMT
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Post by cbscrapper on Jan 14, 2018 0:28:16 GMT
Crickets still for me. I don’t really have my heart set on any of the items, but I’m sure I’ll have items missing given mine hasn’t gone out yet. The main thing I will be mad about is if I don’t get the PL pocket pages I ordered - they were $15 for the 60 pack of design A and I used a coupon early in the week (WELCOME20) to knock them down to $12. That’s a good deal and I hope I get them.
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Post by justkat on Jan 14, 2018 0:36:20 GMT
I placed my order the morning of Dec 27th. Received a shipping notice lay night that it's due to arrive Tues by 8pm. It says weight is 7.60lbs so I'm guessing it's not everything I purchased. sigh
Nothing like placing an order after one holiday and receiving it two holidays later. Remind me why I ordered from SC.ugh
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tsabhira
Full Member
Posts: 250
Jun 26, 2014 3:38:01 GMT
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Post by tsabhira on Jan 14, 2018 2:23:05 GMT
Mine arrived today as well. A card and an ink pad from one of the kits were missing (and it wasn't one of those where they say in the description it's not included), but a different kit did have an ink pad and a rubber piece that were listed as not in the kit, soooo I figure it balances out. Not worth fussing when everything was so cheap to begin with.
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Post by lisacharlotte on Jan 14, 2018 3:24:56 GMT
Mine arrived today as well. A card and an ink pad from one of the kits were missing (and it wasn't one of those where they say in the description it's not included), but a different kit did have an ink pad and a rubber piece that were listed as not in the kit, soooo I figure it balances out. Not worth fussing when everything was so cheap to begin with. What card were you missing?
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Post by Patter on Jan 14, 2018 10:04:10 GMT
Okay, now I am really confused. It says one of my two boxes has shipped. The little box has shipped and weighs 2.4 lbs. The other box (the one I REALLY want with the documenter mystery box, stickers, etc.) does not say shipped. If the box that shipped had my documenter kits in there, I am pretty sure it would weigh more than 2.4 lbs. I will be quite upset if I don't get the big box stuff. This is what I really wanted!
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Post by tripletmom on Jan 14, 2018 18:01:24 GMT
Did anyone receive the Documenter Black Friday mystery box? If so, what was in it? I’m not sure if what I received was what I ordered, and I can’t find any pictures of what anyone else received online.
Also, I’m missing a box and a lot of stuff. I hope I get the second box. Waiting to hear back from SC tomorrow when it shipped and what the tracking number is.
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maryjo
Full Member
Posts: 395
Jul 31, 2015 16:40:25 GMT
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Post by maryjo on Jan 14, 2018 18:04:22 GMT
I appreciate the offer to send me a planner. My latest "conversation" response (which really ignored what I was saying) said they would check the "reserve stock" they hold back. What? I also mentioned that they never issued a refund, so they sold the planner I paid for to someone else, have extras laying around that apparently they just don't send out, and then do not issue refunds. I know I'm an idiot... but seriously. Please, you’re not an idiot and you are not to blame. Yes we all continue to shop with SC even when we know better but you played no part in this. This is so true! I tell myself if things go bad when I shop with them then I have no one to blame but myself. But really it's crazy! How terrible is it that a business can treat customers so horribly and yet we the victims blame ourselves. I'm starting to wonder if this is some kind of bizarre social experiment! Lol
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Post by anniefb on Jan 14, 2018 18:20:14 GMT
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cbscrapper
Pearl Clutcher
Posts: 3,414
Sept 5, 2015 18:24:10 GMT
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Post by cbscrapper on Jan 14, 2018 21:12:36 GMT
Did anyone receive the Documenter Black Friday mystery box? If so, what was in it? I’m not sure if what I received was what I ordered, and I can’t find any pictures of what anyone else received online. Also, I’m missing a box and a lot of stuff. I hope I get the second box. Waiting to hear back from SC tomorrow when it shipped and what the tracking number is. I doubt you’ll hear back until Tuesday; Monday is a holiday and I’m guessing they will be closed.
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Post by gynergy on Jan 14, 2018 23:50:29 GMT
I got my box yesterday... this is likely a dumb question (haven’t ordered from them in years), but they don’t include a packing slip?
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Post by lakritze on Jan 14, 2018 23:58:15 GMT
gynergy nope no packing slip - you have to go online and check your orders there.
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Post by Skellinton on Jan 15, 2018 0:36:25 GMT
I got mine last Thursday and there were one or two small items missing, a set of acetate alphas, a badge set and a package of twine and ink hearts, but I am not even going to bother contacting them over them as the headache a conversation with them would give me is not worth it.
I also ordered two planners and one was broken, does anyone think there is any kind of glue that would work to fix it? I was going to try contact cement, but thought I would ask if anyone here had first hand experience with something else that worked.
I hope all of those you still waiting finally get your orders, I knew it would take them awhile, but this seems extreme even for them.
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Post by joblackford on Jan 15, 2018 2:28:23 GMT
I appreciate the offer to send me a planner. My latest "conversation" response (which really ignored what I was saying) said they would check the "reserve stock" they hold back. What? I also mentioned that they never issued a refund, so they sold the planner I paid for to someone else, have extras laying around that apparently they just don't send out, and then do not issue refunds. I know I'm an idiot... but seriously. Ugh, this whole thing just sucks. Don't blame yourself. The reserve stock thing is not new. Years ago I ordered some page protectors from them that were damaged in shipping and I was really upset because they were always sold out and I didn't want to wait months to start my PL. But they said not to worry, they always hold back a few (?) items even when they are "sold out" to make sure that they can replace damaged items, etc. So they sent out replacements right away and let me keep the damaged ones and at the time I thought that they had pretty good customer service... (yeah, no) I noticed you also posted about using PayPal. Do you know about Paypal's return shipping reimbursement? (If you have to pay return shipping on goods bought with PayPal you can get the shipping refunded). It's not the ideal solution in this case - SC should really make it right and you shouldn't have to burn one of your limited number of refunds, plus SC may reject the return based on their T&C which would invalidate the refund. But I thought I would mention it just in case, and because I just learned about it and it's a GREAT reason to use PayPal whenever possible.
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tsabhira
Full Member
Posts: 250
Jun 26, 2014 3:38:01 GMT
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Post by tsabhira on Jan 15, 2018 2:38:37 GMT
Mine arrived today as well. A card and an ink pad from one of the kits were missing (and it wasn't one of those where they say in the description it's not included), but a different kit did have an ink pad and a rubber piece that were listed as not in the kit, soooo I figure it balances out. Not worth fussing when everything was so cheap to begin with. What card were you missing? It was the red 'squad' card from the Story Board stationery main kit. Probably not something I was going to send out anyway, so decided I just don't care. I mean, it's like 10 cents, right - if it had been a stamp set, maybe I'd be arsed! As an aside, if you gals got any of the color theory acrylic tubes, take care opening them. I opened all mine to swatch tonight only to realize a bunch of them had been punctured already and had crusties, and one of the red one's cap had been cracked to boot. I dunno if they'd been used or some popped during transit or what, but if I hadn't been prepared, my shirt would now be emerald green.
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Post by joblackford on Jan 15, 2018 2:42:36 GMT
I got my box yesterday... this is likely a dumb question (haven’t ordered from them in years), but they don’t include a packing slip? You would think so, wouldn't you?! Especially with how many items people order (and how often things are left out of boxes). Print a list out and check off the items as they're picked and packed... sounds like a really logical way to run a shipping operation to me. But I've learned you can't use logic on crazy, and SC is crazy. (I hope you got all your stuff. It makes me sick to see everyone's troubles here. Boggles my mind how they stay in business.)
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Post by tripletmom on Jan 15, 2018 6:09:26 GMT
I’m missing that squad card too along with a stamp pad, washi, and a stamp set. Still going through the items. And I’m missing a lot of my order too. Waiting to hear back on my second box.
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Post by Patter on Jan 15, 2018 11:01:34 GMT
What card were you missing? As an aside, if you gals got any of the color theory acrylic tubes, take care opening them. I opened all mine to swatch tonight only to realize a bunch of them had been punctured already and had crusties, and one of the red one's cap had been cracked to boot. I dunno if they'd been used or some popped during transit or what, but if I hadn't been prepared, my shirt would now be emerald green. Thanks for the warning. I did order a bunch to give away as gifts. I pray they are not punctured as I don’t think I can give them away like that. My whole order seems to be turning into a nightmare.
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heatherh
Junior Member
Posts: 72
Sept 30, 2016 1:25:14 GMT
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Post by heatherh on Jan 15, 2018 12:58:49 GMT
What card were you missing? It was the red 'squad' card from the Story Board stationery main kit. Probably not something I was going to send out anyway, so decided I just don't care. I mean, it's like 10 cents, right - if it had been a stamp set, maybe I'd be arsed! As an aside, if you gals got any of the color theory acrylic tubes, take care opening them. I opened all mine to swatch tonight only to realize a bunch of them had been punctured already and had crusties, and one of the red one's cap had been cracked to boot. I dunno if they'd been used or some popped during transit or what, but if I hadn't been prepared, my shirt would now be emerald green. I am also missing the red squad card from the Story Board stationery kit. Which is annoying since it was the one card I was planning to use as a PL card. But nothing else is missing so I can't be bothered to contact them about it. Especially since it sounds like lots of people are missing this one particular card.
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mich5481
Pearl Clutcher
Posts: 2,576
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Jan 15, 2018 15:16:13 GMT
As an aside, if you gals got any of the color theory acrylic tubes, take care opening them. I opened all mine to swatch tonight only to realize a bunch of them had been punctured already and had crusties, and one of the red one's cap had been cracked to boot. I dunno if they'd been used or some popped during transit or what, but if I hadn't been prepared, my shirt would now be emerald green. Thanks for the warning. I did order a bunch to give away as gifts. I pray they are not punctured as I don’t think I can give them away like that. My whole order seems to be turning into a nightmare. Welcome to Studio Calico. There's a reason why there is a 746 page thread with more than a million views... Their motto really ought to be "caveat emptor!" I'm sorry about the troubles with your order though.
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Deleted
Posts: 0
May 18, 2024 7:26:39 GMT
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Post by Deleted on Jan 15, 2018 15:37:14 GMT
I got mine last Thursday and there were one or two small items missing, a set of acetate alphas, a badge set and a package of twine and ink hearts, but I am not even going to bother contacting them over them as the headache a conversation with them would give me is not worth it. I also ordered two planners and one was broken, does anyone think there is any kind of glue that would work to fix it? I was going to try contact cement, but thought I would ask if anyone here had first hand experience with something else that worked. I hope all of those you still waiting finally get your orders, I knew it would take them awhile, but this seems extreme even for them. What part of your planner was broken? You mean the binder rings aren't attached? I know there are some fixes for that.
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Post by Skellinton on Jan 15, 2018 15:44:18 GMT
I got mine last Thursday and there were one or two small items missing, a set of acetate alphas, a badge set and a package of twine and ink hearts, but I am not even going to bother contacting them over them as the headache a conversation with them would give me is not worth it. I also ordered two planners and one was broken, does anyone think there is any kind of glue that would work to fix it? I was going to try contact cement, but thought I would ask if anyone here had first hand experience with something else that worked. I hope all of those you still waiting finally get your orders, I knew it would take them awhile, but this seems extreme even for them. What part of your planner was broken? You mean the binder rings aren't attached? I know there are some fixes for that. The whole bracket thing is loose on one end.
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Post by crystalb on Jan 15, 2018 15:46:47 GMT
I ordered on the 26 and 30th and still nothing I have no hope of getting anything as this point from what I am reading here and elsewhere. I am half tempted to return to sender and dispute with my credit card/paypal to get my money back. I am also quite ashamed as they are in the town my alma mater is located and that town does NOT do business this way I promise!
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