mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 19, 2018 2:01:42 GMT
UGH. Ok, so I scored (so i thought) a pink floral AC 3 ring binder 12x12 album, for $15 and 3 AC 12x12 sunflower albums for $4.99 each! i was SO excited! albums are getting harder and harder to come by and to get them at these prices is unheard of! I got these from walmart, the seller being ACOT. So, I waited for them to come. Yesterday, i got in the mail what was supposed to be the 3 yellow albums. It was 3 SINGLE PAPERS. MAN, was i pissed. Called ACOT, they were closed. So today, in the mail comes a pack of 25 of the same scrapbook page (instead of the pink floral album) from ACOT. Call them again, at 2:30 pm. CLOSED because i'm on the west coast.
I am so so pissed and know EXACTLY how this is going to play out. They are going to offer me a refund. I don't WANT a refund. I want my albums. I'm going to instead request a similar substitution. If i have to paint the spines so be it, but i want what was offered and what i paid for!!!!
UGH.
And just for reference, i have 7 kiddos, plus a daughter in law. The daughter in law will have print albums, and my kids have the following color albums light blue, red, Pink, lavendar, lime, yellow, brown, and i used black many years ago as a family album before i started doing PL.
So... i'm scrambling to be able to find 12x12 3 ring AC albums! particularly at a reasonable price, and with this whole situation, i SWEAR i'm going to go postal.
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Post by LisaDV on Dec 19, 2018 3:02:08 GMT
Oh no. I hope they make this right.
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 19, 2018 3:29:34 GMT
ugh! me too, and i KNOW they're just going to want to give me a refund. UGH. So bait and switch-ey
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Post by woodysbetty on Dec 19, 2018 10:52:59 GMT
Yuck!! I hope they fix it fast!!
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Post by scrapperal on Dec 19, 2018 18:13:15 GMT
Sorry to hear about the snafu. Do you have a Tuesday Morning near you? They often have 12x12 AC albums.
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 19, 2018 21:22:19 GMT
Sorry to hear about the snafu. Do you have a Tuesday Morning near you? They often have 12x12 AC albums. I do! but i've never seen AC albums there  |
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caangel
Drama Llama
Posts: 5,462 
Location: So Cal
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Post by caangel on Dec 19, 2018 22:30:45 GMT
Sorry to hear about the snafu. Do you have a Tuesday Morning near you? They often have 12x12 AC albums. I do! but i've never seen AC albums there They haven't had 12*12 ones at my store in a very long time. |
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 19, 2018 22:44:44 GMT
its like they're becoming obsolete! Crazy!
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Post by mikklynn on Dec 20, 2018 2:11:26 GMT
Oh, rats. I don't think it was intentional, as I have always had great customer service from ACOT. I hate when products I love are discontinued. |
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breetheflea
Drama Llama
Posts: 5,919
Location: PNW
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Post by breetheflea on Dec 20, 2018 2:12:54 GMT
ACOT sells through Wal-mart?
I usually order a couple AC albums (the plain color one's I'm boring) from J's for $12 when they are on sale.
The Recollections brand from M's is also close.
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Post by artisticscrapper on Dec 20, 2018 2:53:38 GMT
Does it have to be AC? WRMK has some nice ones, although they’re a little pricey.
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Post by Night Owl on Dec 20, 2018 4:40:41 GMT
I loved a sheet of AC paper so much I bought a pack of 25 from WalMart, were they selling paper packs and you mistook them for albums?
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Post by myboysnme on Dec 20, 2018 12:17:04 GMT
Keep us posted on the result. I cannot find any of the 8.5x11 albums I want either. If I had done black, navy or red I'd be golden but sadly, I didn't. I recently paid way too much for one on ebay and it took 4 weeks to arrive.
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 22, 2018 3:08:36 GMT
I loved a sheet of AC paper so much I bought a pack of 25 from WalMart, were they selling paper packs and you mistook them for albums? No, absolutely certain I ordered albums. |
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 22, 2018 3:11:39 GMT
So. I sent an email a few days ago to ACOT, telling them that I didn’t receive the right items, and that instead of a refund, I would prefer a substitution. They didn’t reply. But then yesterday, EITHER the three yellow albums or the pink one were refunded. SO FRUSTRATED. I W will never buy from ACOT again.
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dald222
Pearl Clutcher
Posts: 2,602
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Post by dald222 on Dec 22, 2018 3:29:36 GMT
I am sorry that this happened
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 22, 2018 7:35:48 GMT
Does it have to be AC? WRMK has some nice ones, although they’re a little pricey. Yeah, that would do. Pricey is the thing. The most important criteria I’d color. I’ve givenup on the continuity of having all AC modern albums |
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Post by mikklynn on Dec 22, 2018 14:49:21 GMT
I would not be so sure the issue was with ACOT, since you ordered through Walmart.
It is really disappointing you did not get a response from ACOT.
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Post by dasmith2 on Dec 23, 2018 3:58:13 GMT
I emailed them after a preorder took over a month after it’s expected arrival. No response to my email but I received a shipping notice a few days later. This was weeks after I noticed scrapbook.com had the same item in.
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Post by travelscrapper2 on Dec 24, 2018 0:45:38 GMT
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Post by breakfastattiffanys on Dec 26, 2018 3:13:44 GMT
Has anyone ordered from office supply before? I’d like to purchase a leather 12x12 and page protectors for project life.
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 26, 2018 6:22:07 GMT
Thank you!! I’ve never heard of them! |
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Post by travelscrapper2 on Dec 27, 2018 1:45:08 GMT
Has anyone ordered from office supply before? I’d like to purchase a leather 12x12 and page protectors for project life. Yes, I've ordered from them several times since their prices beat the big box store with a coupon. Just be warned that it will take a little longer for them to ship - not two day shipping. Also, check your order when you receive it. I've had mistakes on mine, but both times it worked out to my advantage. |
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Post by breakfastattiffanys on Dec 27, 2018 4:13:52 GMT
Thank you! I’m always nervous about ordering from new to me places, so thank you for letting me know about the slow shipping. I don’t need supplies by Jan 1, so I think I’ll place the order and just start keeping a daily journal to make project life a little easier.
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 27, 2018 4:46:56 GMT
Thank you for creating a silver lining  |
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Post by travelscrapper2 on Dec 27, 2018 20:55:35 GMT
Thank you! I’m always nervous about ordering from new to me places, so thank you for letting me know about the slow shipping. I don’t need supplies by Jan 1, so I think I’ll place the order and just start keeping a daily journal to make project life a little easier. Be sure to check your order when it arrives. There have been two times that my order was slightly wrong. The first time they had the dark and light AC cardstock reversed in their online store. I ordered the dark and received the light (which I didn't need). It took a while to get it straightened out, but they ended up shipping me the dark I ordered and told me to keep the light. The second time they shipped me 2 packages of tiny letters when I only ordered two sheets (ended up with 10 sheets). Again, they told me to keep the extra. Their customer service is great. |
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mamakven
Full Member
Posts: 407
Oct 2, 2014 22:01:19 GMT
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Post by mamakven on Dec 28, 2018 0:52:33 GMT
The latest. I recieved a super impersonal email from ACOT through Walmart. My comment on top. I haven’t been this mad in a LONG TIME.
Only half of my order was refunded. The entire order was incorrect. Also that rationalization is BS. Why would you charge $5 each per patterned paper. It’s bait and switch, and I’m telling all the scrapbookers I know about it.
On Thu, Dec 27, 2018 at 1:29 PM A Cherry On Top Crafts <s-BC09105436174E0FBF68449FFBBB797E@relay.walmart.com> wrote:
Hi Rebecca Kvenvolden,
A Cherry On Top Crafts wants to connect with you regarding the following order:
Sales Order ID: 6171867554779
Item ID: 92-62465
Item: Cloth D-Ring Album 12 Inch X 12 Inch-Sunflower
Message:
Hello, Unfortunately, the product details provided on the site were incorrect. The item number associated is for patterned papers and not an album. Because of this, a full refund has been issued. We are sorry for any inconvenience.
**Note: You have received this message from the seller, from whom you made a purchase on Walmart.com. Please respond within 24 hours.**
Thank you,
Walmart Customer Service Team
We will send a copy of your message to the seller, but we will not include your email address in that copy. We will keep a copy of each email sent and received, and we may review them to resolve disputes, improve customer experience, and assess seller performance. By using this messaging service, you agree to our retention and review of your messages.
RefID: BC09105436174E0FBF68449FFBBB797E
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