Your worse customer service experience over the holidays?

My ds ordered a shirt from a company called RUDIS, they sent an email saying it was shipped, followed immediately by another email saying the order was cancelled. Took them weeks to refund his order, but they didn’t refund shipping. For an order they never shipped!! WTH

I’m still angry about it, so I won’t type the whole thing out. But here’s a cut and paste from what I posted on Facebook:

One misdelivery, two more attempts to misdeliver, seven phone calls, four pickup attempts that didn’t actually happen, two promised return calls that didn’t happen, twelve emails back and forth with the shipper, twenty-six messages back and forth on Twitter, one time of my driving to the south side (and UPS FINALLY deciding fifteen minutes before I got there to pick up the misdelivery despite being told NOT to) , and finally them *letting me* change the delivery address to my work address, I finally have my two pair of headphones that cost less than $20 total. I don’t hug at work and I hugged our UPS guy.

May I have taken the hit for everyone’s Christmas packages this season. May you all receive yours on time!

     What company was this order from if you don't mind telling us. 

not this xmas but last. i ordered some of those Tile Bluetooth trackers from their website. i decided not to give them as gifts so i promptly returned them. it took TILE over a month to even acknowledge they got the return. they wouldn't even initiate the refund until i contacted my CC company. figures, the one time i don't purchase through Amazon....

I ordered 5 items of clothing in the sale from a well known U.K. clothes store. They are sending each item separately on a different date. One pair of pants is expected to arrive by March 4th🙄
Seriously, I probably won’t even want them by then.

No real problems over the holidays, but I'd like to take this opportunity to say I'm OVER Target and their under-staffing and other random stupidity. I had a giftcard to use today, I used it, and now Target officially goes right under WalMart on my "do not shop" list. I used to love that store years ago, it's sad.

Dh found a watch he'd been wanting on sale at Macy's. An extra 20% if he applied for a macy's card and paid with it. So he did. But he needed some links removed from the watch to make it fit. The girl at the counter worked on it for an hour and couldn't put it back together after she took the links out. Said she'd have to send it to their repair shop for them to put it back together and it would be a week. 2 weeks later still no watch. He was really patient with them - he was just happy he got such a big discount on this watch and ws understanding that this is a busy time of year! Another week goes by and he gets a call that the watch has been scratched and they don't feel right giving him back a scratched watch so they are going to order him a new one to replace it with and give an additional 10% off that would show as a credit on the card statement. he said that's fine but said he'd take it to a jeweler we know to get it sized right or do it himself so he didn't have to wait on them. This is the same lady he bought it from who couldn't fix it that called him - so she says it should be here in 5 days I'm ordering it right now. 2 weeks later he goes in to see her, surely the watch has come in and she just hadn't had time to call with the holiday rush. 

The new watch had never been ordered. 6 weeks, the statement is due and he is pissed. He kind of showed his ass. He walked out of Macy's that day with a brand new watch in three pieces and said he'd fix the damn thing himself. He also wanted the original box and paperwork for the watch but they didn't have either. He was so pissed. Ended up with ANOTHER 10% off the watch. He ended up getting the watch for like 60% off total I think ( I can't remember for sure now), but then she calls him back that night and begged his forgiveness and that she was ordering the new watch right now - and it should be in 5-7 days, will he please bring back the watch parts. He said order the new watch and he'd return the watch parts when the new watch came in. This was before Christmas, he still doesn't have the new watch.

I don't know if this is typical for Macy's or if it was just this associate, but it was pretty bad. By the way, he was able to put the watch back together in just a few minutes the night be brought it home. I'm flummoxed. And we can't find the scratch they said was on it. He's not wearing it, btw, just waiting for the replacement to come in and wants to take it back in put together to make a point I think.

Two stories.

1. I ordered an item in the middle of November with more than enough time to get it before Christmas. I got an "oh we're sorry but not our problem" email when I wrote to inquire about said item, which suddenly turned into "we are sending you a new one RIGHT AWAY" when I filed a dispute with Paypal. I'm still waiting.

2. I ordered an item through Amazon that said it would be at my house in five days. Four weeks later...they claimed it was a third party seller and they couldn't do anything about it. (BTW, this was an Amazon Prime item and it did NOT say it was sold by a third party.) So we called the vendor, which turned out to be Barnes and Noble, and they said the item had shipped and would arrive by February. WTAF? Was someone walking it to us on foot? Since it was supposedly shipped, we couldn't get a refund. Oh, and most bizarrely, the item showed up THE NEXT DAY. I was so mystified and it still makes me angry.

You know, I was really lucky this year. Everything I ordered was delivered on time and in good order.

The one problem I had was resolved quickly and amazingly well. I ordered some silicone wedding rings from Esno Rings for myself and my husband. On the day they were delivered (to the mailbox), I came home to find the mailboxes on half of our street hanging wide open and empty of mail. (We have had a lot of mail theft in our area recently.)

I contacted the company and explained the situation, and asked if I had any recourse through their carrier. The company responded immediately to tell me that they were sorry my order was stolen and that they were re-sending my order at no charge.

That made my day!!

This isn't Christmas related, but my mom is having the worst time with AT&T. My step father passed away on New Years Day and on Friday, my mom & step sister went to the AT&T store to have service transferred to her name. They had everything with them-cell, landline, internet & cable. What was supposed to happen was that everything was to be switched an account for my mom. A tech was scheduled to come to her house on 1/10 to set up eveything. In the meantime, my step fathers service was to remain on until 1/10. Well, AT&T shut off eveything. After 2 hours at the store, my mom was able to get her cell service restored but nothing else. My step sister spent another 3 hours on the phone with them ( was hung up on once), my step brother went back to the store for another hour on Saturday after the funeral. Nothing has been done as of today. I don't understand why they can turn it off so easy, but can't restore it. My mom is 82 and is grieving, she doesn't need this crap. Hopefully, tomorrow the tech will make it to her house & fix this. I personally don't have AT&T, but if I did, I think I'd be switching.

Musicians Friend will never get another penny. I’m still too angry to speak eloquently about the experience. I literally end up sputtering. Multiple phone calls, never emailed the gift certificate, one last call where the person was quite literally the rudest CS person I’ve ever spoken to. It was utter bullshit. And I’m still pissed. Lol

Ordered a clock made from a vinyl record on November 20th from a seller on Etsy with assurance that I’d get it by Christmas.

I still do not have it so I contacted her twice and nothing. I have a dispute with PayPal now.

What a pain.

I know I should have, but I kept thinking, oh, he'll just count the dimes...  I also am at that store every week and management is always really good to me and always points out new things when I come in.  I was trying to just be nice, and I couldn't think of a nice way of saying hey, look around you twit.  The people behind me were not pleased either.

Dell..so bad they gave us over 200.00 off a lapto and a 50$ gift card, once I talked to high enough supervisor.
They lied about something and I called to find out why. The customer service rep told me that I should just be quiet and do what I was told.

Thank goodness they record calls.
So hubby laptop was a great deal but we will NEVER order from Dell again!