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Post by mikklynn on Feb 1, 2019 13:49:37 GMT
I've had a waitress ask if we could close out our bill because she was leaving, but I think it has only happened once or twice. Usually, the waitress will bring the bill early and say she is leaving and tell us who will be taking over for her and to take our time. She doesn't ask for us to pay right then and there. Those have been my experiences, too.
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mallie
Pearl Clutcher
Posts: 3,253
Jul 3, 2014 18:13:13 GMT
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Post by mallie on Feb 1, 2019 17:23:22 GMT
I have called a restaurant to complain/spoken to a restaurant manager so few times in my life that I could count them on one hand. But this foolish young lady would probably be getting a complaint lodged solely for trying to take my freaking food. Especially when she compounded it by telling me about her needing to go to make a booty call.
I have certainly been handed off to another server. I also have felt rushed. In fact, where we used to live, we stopped going to this one Uno's because no matter who the server was, they were always rushing out you the door, even if no one was waiting to be seated. Plus, my pet peeve -- they always "forgot" to get my refill -- which I had to flag them down to ask for. I didn't complain. I just did not tip and eventually after other people told me they had similar experiences (and the Yelp reviews going back 6+ months had the same complaints), we stopped going because clearly the rushing and no refills was their strategy to turn tables.
Your OP did remind me a situation I saw a few years ago at that Uno's that I'd forgotten about. A server did try to take away the customer's LONG food before he was finished and he grabbed his dish back and the entire entree slid onto the floor as a result. The server said, "So, I guess you ARE done now, right?'
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Post by 950nancy on Feb 1, 2019 17:37:35 GMT
I have an honest question. If you posted or liked a post saying you'd call management - would something like that truly compel you to call and complain? I'd like to think she is new and doesn't know how things run. I would give her the benefit of the doubt. I wouldn't call management. She'll learn. I would finish eating and then pay when I was done. I would also stay for as long as planned. Trying to imagine myself on the first few days of work and having someone report to my superior because I didn't have the job down. The other day I was at a Sonic getting a drink. Guy took my order from the kiosk and never gave me the total. Drink didn't come and I pushed the red button again maybe five minutes later. I told the lady what happened. The drink was out in 2 minutes and the she profusely apologized and said the guy was new. I told her it wasn't a big deal and I appreciated how fast she was at getting my drink to me. She looked seriously relieved. It made me wonder if she thought I was going to complain to management. I am much more likely to tell management what a good job someone did than tell them someone did a poor job.
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Post by teacherlisa on Feb 1, 2019 17:56:15 GMT
I had this situation happen to me once, except she did not try to take my food. She had other customer service issues also...it was just a bad experience in general. My son (adult) went to the bar to ask for the manager and the bartender was the manager. He told me he saw/heard the whole thing. She had already had been warned about doing that once, and he was not happy. Our meal was comped (we did not ask for that) and my sons are regulars there and they received a free appetizer on their next visit. The restaurant took it much more seriously than we did, but I appreciated their efforts.
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Post by katiekaty on Feb 1, 2019 22:05:26 GMT
Just say no! Its that simple. I have had this happen. I will not rush my meal, snack or whatever, not interrupt it to accommodate-it could get cold, mushy, I could lose the taste for it, etc.
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Post by Pahina722 on Feb 1, 2019 23:07:07 GMT
I have an honest question. If you posted or liked a post saying you'd call management - would something like that truly compel you to call and complain? Yes, I would. My husband worked in food service for years and has friends in food service management. All of them have brought up such situations in casual discussions; their consensus has been that management needs to know so that it can address the problem immediately, whether with retraining or termination. Restaurants simply can’t allow bad service to continue if they want to stay in business.
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