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Post by pas2 on Feb 25, 2019 19:49:12 GMT
Does anyone know how to get these to work again after initial use? I get so frustrated with every white pen or marker I have ever owned because they quit after one or two uses! The only reliable white pen I own is a cheapo Gelli roll from HL.
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scrappington
Pearl Clutcher
in Canada
Posts: 3,139 
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Post by scrappington on Feb 25, 2019 19:50:48 GMT
I know there is a lot of videos on YouTube how to get them going
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Post by Embri on Feb 25, 2019 20:16:46 GMT
I've all but given up on white/paint pens. In my experience they just aren't worth it when you consider the cost against how much you can use it before it inevitably dries up or clogs intermittently. Fighting with my tools or supplies isn't fun. When I need white, I grab a brush and airbrush white acrylic paint. The bottle cost me 3$, and it'll probably last a lifetime.
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scrappington
Pearl Clutcher
in Canada
Posts: 3,139
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Post by scrappington on Feb 25, 2019 22:13:34 GMT
My derwent paint pens have not dried up on me. They work really well and I go long period of times not using them.
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Post by Citygirl on Feb 25, 2019 23:02:44 GMT
Ya she has videos and I've read some threads online. She says to use a baby wipe. Seems hit or miss. I flooded one of mine so I think it's a goner. A few people said to let it sit for awhile and it may work again. Very frustrating. I may contact customer service but from what I've read they are not sympathetic to their faulty product. I've been reading that her paints dry up on people too. 😒
I wish they would fix the issues.
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Post by pas2 on Feb 26, 2019 4:48:47 GMT
Ya she has videos and I've read some threads online. She says to use a baby wipe. Seems hit or miss. I flooded one of mine so I think it's a goner. A few people said to let it sit for awhile and it may work again. Very frustrating. I may contact customer service but from what I've read they are not sympathetic to their faulty product. I've been reading that her paints dry up on people too. 😒 I wish they would fix the issues. Tried the baby wipe, worked fot the black pen but not the white. It’s frustrating seeing all that paint inside but it just won’t come out. |
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Post by riversong1963 on Feb 28, 2019 12:41:29 GMT
Ya she has videos and I've read some threads online. She says to use a baby wipe. Seems hit or miss. I flooded one of mine so I think it's a goner. A few people said to let it sit for awhile and it may work again. Very frustrating. I may contact customer service but from what I've read they are not sympathetic to their faulty product. I've been reading that her paints dry up on people too. 😒 I wish they would fix the issues. Yes, in my experience, Ranger has terrible customer service. I've had issues with their Enamel Accents changing colors in the bottle, and they gave me a very hard time replacing them. I had bought them at a show, so I couldn't return them to a store. After several back-and-forth emails, and a whole bunch of pictures, they replaced them with products that had the same exact issue. In fact, they shipped them with the discoloration and ignored my subsequent email. I really hesitate to buy their products now. |
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Post by Citygirl on Feb 28, 2019 13:39:24 GMT
Ya she has videos and I've read some threads online. She says to use a baby wipe. Seems hit or miss. I flooded one of mine so I think it's a goner. A few people said to let it sit for awhile and it may work again. Very frustrating. I may contact customer service but from what I've read they are not sympathetic to their faulty product. I've been reading that her paints dry up on people too. 😒 I wish they would fix the issues. Yes, in my experience, Ranger has terrible customer service. I've had issues with their Enamel Accents changing colors in the bottle, and they gave me a very hard time replacing them. I had bought them at a show, so I couldn't return them to a store. After several back-and-forth emails, and a whole bunch of pictures, they replaced them with products that had the same exact issue. In fact, they shipped them with the discoloration and ignored my subsequent email. I really hesitate to buy their products now. Ugh! So terrible. Wish I'd known all of this before. |
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