scrapnnana
Drama Llama
Posts: 6,147
Jun 29, 2014 18:58:47 GMT
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Post by scrapnnana on Aug 29, 2019 21:00:51 GMT
A friend raved about some cute cutting files on My Scrap Chick, so I went and ordered a bunch. She is having a sale, so I ordered more than I would have otherwise.
Unfortunately, when it came to paying, something went wrong. I checked the box for PayPal (her site said no PayPal account was needed), but I never saw any option for putting in my credit card info. Needless to say, I got a message stating there was an error processing my order. Of course there was. I couldn’t put in my payment info, so she wasn’t paid.
I thought I could cancel the order, since payment wasn’t made, but nope. I can’t just reorder the files, because it says I already own them, but there is also a message stating that they can’t be downloaded due to an error.
I can’t see a way to pay for them, download them, or to cancel the order so that I can try again, and she apparently doesn't check her email every day.
I emailed her yesterday morning. So far, no response. If I have to reorder, I’d like to do it before her sale ends.
Has anyone here ordered from her before?
Am I overlooking some place on her site to put in my payment info?
Any suggestions?
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gramma
Pearl Clutcher
Posts: 2,905
Location: Sacramento, Ca
Aug 29, 2014 3:09:48 GMT
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Post by gramma on Aug 29, 2019 23:46:44 GMT
I've ordered from her several times. Once I had a problem. She fixed it and held her sale price. They are nice files by the way
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Post by Embri on Aug 30, 2019 7:59:17 GMT
Afraid I don't have any helpful tips beyond what you've already done - sounds like the site owner will have to sort it out manually. I can't imagine that any reasonable person wouldn't honour the sale price for you, as you did order them during the sale, just weren't able to actually put in the payment. Fingers crossed it gets straightened out without too much fuss.
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Post by streetscrapper on Aug 30, 2019 10:42:45 GMT
I've ordered from her numerous times in the past. Her files are super cute and I have a bunch, but I haven't ordered or even checked out her site in a very long time. I'm sure that she will remedy the problem for you.
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scrapnnana
Drama Llama
Posts: 6,147
Jun 29, 2014 18:58:47 GMT
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Post by scrapnnana on Aug 30, 2019 12:33:57 GMT
Still waiting to hear back from her.......
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Post by bluecrafterperson on Aug 30, 2019 20:19:24 GMT
I've ordered several files from this site. Luckily I didn't have any problems. Maybe if you made a mention on My Scrap Chick's Facebook page that you need to discuss that you had a problem with ordering they would see that.
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scrapnnana
Drama Llama
Posts: 6,147
Jun 29, 2014 18:58:47 GMT
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Post by scrapnnana on Aug 31, 2019 1:03:56 GMT
I've ordered several files from this site. Luckily I didn't have any problems. Maybe if you made a mention on My Scrap Chick's Facebook page that you need to discuss that you had a problem with ordering they would see that. Thank you for that suggestion.
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scrapnnana
Drama Llama
Posts: 6,147
Jun 29, 2014 18:58:47 GMT
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Post by scrapnnana on Aug 31, 2019 1:43:28 GMT
I tried. My post seems to have disappeared into limbo as soon as I sent it. There seems to be no option for messaging her on Facebook. She states on her Facebook page to email her.
She does not respond to email promptly, but that seems to be the only way to contact her.
After two and a half days, I am rather frustrated. I expect better customer service than this.
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scrapnnana
Drama Llama
Posts: 6,147
Jun 29, 2014 18:58:47 GMT
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Post by scrapnnana on Sept 5, 2019 23:51:29 GMT
UPDATE:
I’m guessing that between the Labor Day holiday and starting of school that it was just bad timing. Gramma of RefuPeas emailed her last night, and I finally received a payment request from PayPal as well as an apology email from her.
There was supposed to be a payment window, but it never showed up for me. Not sure if it was a glitch on her site, or with my computer. I paid the PayPal invoice as soon as I saw it in my email, and this morning I was able to download the files. And yes, I got the files at the sale prices.
Gramma also said that the kind of delay I experienced was unusual. Please don’t avoid buying from her because of my one experience. Her files are cute and fun.
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