Customer Service--K&C Co

scrappington
Pearl Clutcher

in Canada

Posts: 3,139

Customer Service--K&C Co Oct 21, 2014 19:08:46 GMT Linda likes this

Quote

I bought a smash book from Mike's a long time ago. The Christmas one. It was the bundle.

Some of you may know that there was a batch that were printed and bound upside down.

Lucky me got one of those...except I haven't opened mine.

I opened it found out mine was one of those ones. I figure it was way to late to contact them and then I didn't.

Finally I decided to do so in September.

Told them my situation. And 4 weeks later my new book arrived. They sent a whole new bundle.

Very happy.

Just wanted to share the experience.

Linda Pea God Do! Posts: 25,060 Location: rural Florida (British Ex-pat) Jun 26, 2014 5:28:58 GMT	Customer Service--K&C Co Oct 21, 2014 20:02:19 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Linda on Oct 21, 2014 20:02:19 GMT Good to hear a positive customer service story - thank you for sharing
	Linda (Refupea 895) mum to three - a Navy Sailor, an adult, and a teen pronouns: She/her/hers

Sam UnstopPeable Posts: 1,845 Location: The U.K. Jun 25, 2014 20:23:38 GMT	Customer Service--K&C Co Oct 21, 2014 20:04:08 GMT Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Sam on Oct 21, 2014 20:04:08 GMT I love to see comments like this about customer service from companies - great way of them to respond to you and, while they may not 'have' to honour your complaint, it's so great that they did. Enjoy your bundle this year!