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Post by mom on Feb 23, 2020 4:41:20 GMT
UPDATE -
I emailed them one last time to see if they had figured out what the problem was. At this point either fix the issue or I can shop somewhere else. After another few emails. *I* am able to figure out that the one die set I needed didn't have a weight attached to it, so no shipping was about to be given. I could add other items to my cart and get shipping. Just not on this one die set.
I emailed them AGAIN, pointing this out and they were able to fix the issue.
Honestly? I probably won't order from them again. No thanks for figuring out the issue or anything. NO ONE must have been ordering this die set because I made multiple accounts with different addresses and could never get a shipping price.
While I love their designs, a customer should not have to be figuring out their website issues for free. So much headache for a $12 die. Ugh.
________
Has anyone ordered from The Stamp Market? I am trying to place an order but it keeps saying there are no shipping options for my address.
Its a home address, US. I have checked that everything is good. Ive tried just paying with PayPal and bypassing their shipping and it wont let me.
Anyone else have this issue before?
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Post by anniefb on Feb 23, 2020 4:49:52 GMT
That's annoying mom. I've ordered from the Stamp Market and had it shipped to me without issue. The error message you're getting sounds like a similar one mentioned on the Papertrey Ink website a while back and I think it was something to do with USPS rather than the website in question. |
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Post by mom on Feb 23, 2020 4:50:49 GMT
That's annoying mom . I've ordered from the Stamp Market and had it shipped to me without issue. The error message you're getting sounds like a similar one mentioned on the Papertrey Ink website a while back and I think it was something to do with USPS rather than the website in question. Interesting! Ive emailed them so maybe they can get a work around. I really like their stuff. |
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GiantsFan
Prolific Pea
Posts: 8,508
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Feb 23, 2020 14:58:33 GMT
Yes! Email them. Their site kept telling me my address didn't exist, even though I had ordered before and had an account. It was during a sale and they contacted me almost immediately (I think it was a Sunday) and manually invoiced me.
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ditzydoodle
Junior Member
Posts: 81
Jun 2, 2019 19:02:16 GMT
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Post by ditzydoodle on Feb 24, 2020 1:46:25 GMT
Does the zip code have those last four digits added on? I ordered from a place once and they emailed me that they had a shipping issue on their end because when I entered my info, it automatically tacked on the four additional digits when I checked out using paypal. I believe I had to resubmit my order with just the five digit zip.
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Post by moraie on Feb 24, 2020 3:25:16 GMT
mom It could be a store glitch, but a lot of stores use Google services to verify addresses. If you list your address differently than Google does, or they've changed how the address is listed (Google is constantly updating addresses), you can get a conflict that it doesn't exist or can't be verified. It can be something as simple as St. instead of Street. You can try seeing how Google maps lists your address, and you can also submit an edit to Google if you don't agree with how they have it listed. Good Luck!
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Post by sunny1016 on Feb 24, 2020 3:54:02 GMT
I did not have a shipping issue with them, but an account login problem. It kept telling me my password was incorrect. Then it would send me an email to change it which would just bring me back to the same page. I emailed them 3x and contacted them through FB. Never heard back from them at all! My order did arrive, but I'm glad I didn't have any other problem because I would have been screwed! Maybe they have a site issue they aren't even aware of?
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Post by anniefb on Feb 27, 2020 5:47:26 GMT
Hope you got the issue sorted mom! |
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Post by mom on Feb 27, 2020 5:53:02 GMT
Hope you got the issue sorted mom ! Thanks for asking, but no. I emailed them, and they asked for my address so I sent that to them. Their reply was 'sometimes shipping options don't come up if any item doesn't have the correct weight with it'. Ummm ok. Hows that going to help me? They have the dies so its not like I can weigh them myself. They are making it really hard for me to spend money with them (actually, they are making it impossible). So I have given up for now. They dont seem to be too worried that I cannot order from them. |
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GiantsFan
Prolific Pea
Posts: 8,508
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Feb 27, 2020 14:58:44 GMT
Hope you got the issue sorted mom ! Thanks for asking, but no. I emailed them, and they asked for my address so I sent that to them. Their reply was 'sometimes shipping options don't come up if any item doesn't have the correct weight with it'. Ummm ok. Hows that going to help me? They have the dies so its not like I can weigh them myself. They are making it really hard for me to spend money with them (actually, they are making it impossible). So I have given up for now. They dont seem to be too worried that I cannot order from them. That's a really odd answer to a customer wanting to order from your company.  You'd think a company would want to help you place an order (as they did in my case). Sorry. |
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Post by anniefb on Feb 27, 2020 19:23:45 GMT
How disappointing mom you would’ve thought Amy would help you resolve the issue. |
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peasquared
Drama Llama
Posts: 5,764 
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Post by peasquared on Feb 27, 2020 21:39:39 GMT
This is so out of character for Stamp Market. They have always had great customer service in my opinion. I have ordered from them many, many times without an issue. I'm sorry this is happening to you.
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nicolep
Drama Llama
Posts: 7,204
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Post by nicolep on Feb 28, 2020 0:06:28 GMT
This is such a bummer. So sorry mom! There are a lot of things on my list that I want after seeing videos from Creativation this year. This makes me leary to order.  |
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Post by mom on Feb 28, 2020 3:07:46 GMT
This is so out of character for Stamp Market. They have always had great customer service in my opinion. I have ordered from them many, many times without an issue. I'm sorry this is happening to you. I keep reading the email thinking I am missing something but nope. I just dont understand how they can attempt to fix anything with the information they asked for (just my address). I dont get it, at all. I *WANT* to support them but man, I dont know how to fix the issue. |
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scrapnnana
Drama Llama
Posts: 6,451
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Post by scrapnnana on Feb 28, 2020 19:37:27 GMT
I’ve never ordered from them, but it seems really weird that they wouldn’t be more helpful to you.
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Post by joblackford on Feb 29, 2020 18:35:03 GMT
Hope you got the issue sorted mom ! Thanks for asking, but no. I emailed them, and they asked for my address so I sent that to them. Their reply was 'sometimes shipping options don't come up if any item doesn't have the correct weight with it'. Ummm ok. Hows that going to help me? They have the dies so its not like I can weigh them myself. They are making it really hard for me to spend money with them (actually, they are making it impossible). So I have given up for now. They dont seem to be too worried that I cannot order from them. That's a really dumb response! I would've been tempted to write back with something snarky like "...and what do you want me to do about that?" Do they want your money? what do they expect you to do? You'd think that if that's actually the problem they'd be writing back saying "thanks for letting us know we have a problem to fix, we're on it and it should work for you now!" because surely you wouldn't be the only one unable to buy the product if that was actually the issue. sigh. |
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Post by mom on Feb 29, 2020 18:37:00 GMT
Ive emailed them - again - to see if they figured out what the issue is. This will be the last time I email them about it though. If they cant figure out what the problem is then I will just mark them off my shopping list. Its been a week since I first emailed them and here I am, still waiting to order.
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Post by mom on Feb 29, 2020 18:38:13 GMT
Thanks for asking, but no. I emailed them, and they asked for my address so I sent that to them. Their reply was 'sometimes shipping options don't come up if any item doesn't have the correct weight with it'. Ummm ok. Hows that going to help me? They have the dies so its not like I can weigh them myself. They are making it really hard for me to spend money with them (actually, they are making it impossible). So I have given up for now. They dont seem to be too worried that I cannot order from them. That's a really dumb response! I would've been tempted to write back with something snarky like "...and what do you want me to do about that?" Do they want your money? what do they expect you to do? You'd think that if that's actually the problem they'd be writing back saying "thanks for letting us know we have a problem to fix, we're on it and it should work for you now!" because surely you wouldn't be the only one unable to buy the product if that was actually the issue. sigh. My thoughts exactly. Like, WTH am I supposed to do to fix the issue? |
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Post by Jessica on Mar 1, 2020 0:36:52 GMT
I like your update in as much as you were able to get the set, but I agree, you went through WAY too much work to get it done.
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nicolep
Drama Llama
Posts: 7,204
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Post by nicolep on Mar 1, 2020 0:46:33 GMT
I like your update in as much as you were able to get the set, but I agree, you went through WAY too much work to get it done. ITA. Sorry mom! What a pain. |
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Post by anniefb on Mar 1, 2020 16:58:04 GMT
Honestly that’s ridiculous. Very disappointing that it took you to work out what the issue was!
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pinklady
Drama Llama
Posts: 6,071
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Post by pinklady on Mar 9, 2020 1:26:46 GMT
In my opinion their website sucks. I hate that most of their product pics are far away and at an angle. It is really hard to get a good look at what they are selling. Its also very hard to navigate on my iPad. So the fact that touve had this much trouble does not surprise me.
i love their Instagram page and the Sami,es they list but ugh I hate their website.
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Post by anniefb on Mar 9, 2020 18:41:08 GMT
In my opinion their website sucks. I hate that most of their product pics are far away and at an angle. It is really hard to get a good look at what they are selling. Its also very hard to navigate on my iPad. So the fact that touve had this much trouble does not surprise me. i love their Instagram page and the Sami,es they list but ugh I hate their website. I agree the website is pretty hopeless pinklady. It's really hard to search and find anything. Needs a lot more organisation and categories to make it easier to find things. |
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Deleted
Posts: 0
Nov 25, 2024 3:51:22 GMT
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Post by Deleted on Mar 9, 2020 21:04:47 GMT
So I have given up for now. They dont seem to be too worried that I cannot order from them. This seems to be the case of a lot of companies like this that I try to order from. Cranberry Cat, Ali Edwards, and another one that I forget the name of, but a smaller online company. I reached out I don't know how many times to Ali Edwards for clarification about my order, and got the weirdest vague response. I stressed that I was not going to be able to shop there if they could not give me the info I needed and they were like, "Oh well..." It's too bad, because there are a lot of little companies I'd like to spend my small scrapbook budget at. |
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Post by mom on Mar 9, 2020 21:23:00 GMT
In my opinion their website sucks. I hate that most of their product pics are far away and at an angle. It is really hard to get a good look at what they are selling. Its also very hard to navigate on my iPad. So the fact that touve had this much trouble does not surprise me. i love their Instagram page and the Sami,es they list but ugh I hate their website. I agree the website is pretty hopeless pinklady . It's really hard to search and find anything. Needs a lot more organisation and categories to make it easier to find things. I agree with both of you - their website sucks. I did finally get my order but it was only after the headache of getting a shipping price and then I had to reset my password and the link they emailed me automatically for password reset took me back to the page where you request to be sent a link to get your password changed. So it was a complete circle & no way of actually getting your password changed. SMH. I finally emailed them (again) and she manually reset it. |
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You'd think a company would want to help you place an order (as they did in my case). Sorry. 
