Deleted
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Nov 20, 2024 1:41:41 GMT
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Post by Deleted on May 13, 2020 7:08:29 GMT
Is there anyone with a Cameo 4 that has successfully used the Pixscan mat? I purchased the mat recently and after spending a LOT of time setting up something that I wanted to cut, I just cannot get the machine to recognise the registration marks. First there was an issue with the mat sliding too far past the rollers so it was unable to retract to complete the registration. So I put the whole lot onto an old cutting mat (to give it more length at the bottom) and have had slightly more success, but still can't get the registration process to complete. I've followed all the correct steps, I've tried all the troubleshooting options I can find. Nothing works!
I have seen a comment online that there *may* be an issue with the 4 machine and the Pixscan mat but nothing to corroborate that. So I thought I'd see if anyone here is having the same problem or has any helpful suggestions?
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scrapnnana
Drama Llama
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Post by scrapnnana on May 13, 2020 15:41:40 GMT
I had issues with the PixScan mat and my older Cameo, but the issue was that I couldn’t get a decent photo that the software would accept, even though I was using a really good camera. I later bought a new machine, but I haven’t tried it with the Cameo 3, because it was a lighting issue for me (inside my house is energy saving light....I could only get it to work if I took my picture outside on a bright, sunny day). The PixScan mat/technology is the only thing I don’t like about Silhouette.
If you haven’t already done it, I suggest you have a chat session with Silhouette to see if they can help.
If you can’t get it to work, though, there are a couple of other options to have the machine cut out your stamped images. Both require a regular scanner. You need to also scan a one inch square next to your stamped image(s). (Depending on your resolution, it can come in really big.) You then bring the image in to the Silhouette software and size it correctly based on the one inch square. You can either turn it into a print and cut file OR simply trace the image and make a cutting file, then cut several blanks and use the cut first stamp second method. I tend to do the latter.
I hope you are able to get it to work, one way or another. I know it’s frustrating when it doesn’t work the way it is supposed to work.
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Deleted
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Nov 20, 2024 1:41:41 GMT
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Post by Deleted on May 14, 2020 4:59:23 GMT
Thank you. Unfortunately I can't make use of their chat sessions as I'm on the other side of the world and am just never able to be awake or at my computer at the right time. I came back to it after a few hours and repositioned everything and FINALLY managed to get it to register... only for the cut to be about a 1/8 inch out of alignment   I was trying to find a short cut to fussy cutting some florals out of a patterned paper. Fussy cutting is not my favourite thing! |
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Post by riversong1963 on May 14, 2020 12:27:05 GMT
I have emailed Silhouette numerous times about the PixScan mat and my Portrait 2. It just won't accept anything I try to upload. I also want to know when they will have a new app that works for both the PixScan and Silhouette Studio. The old apps are defunct. The answers I get are the same old cookie cutter responses. It's very frustrating, since I got the Portrait specifically to be able to cut out my stamped images. It worked for a few months, and then nothing. Honestly, considering all the time I've wasted trying to get the PixScan to work, I could have cut out dozens of stamped images by hand. That's what I usually do now. Very disappointing.
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scrapnnana
Drama Llama
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Post by scrapnnana on May 14, 2020 15:05:09 GMT
Thank you. Unfortunately I can't make use of their chat sessions as I'm on the other side of the world and am just never able to be awake or at my computer at the right time. I came back to it after a few hours and repositioned everything and FINALLY managed to get it to register... only for the cut to be about a 1/8 inch out of alignment I was trying to find a short cut to fussy cutting some florals out of a patterned paper. Fussy cutting is not my favourite thing! If the cut is off, you may need to realign your cutter, although that may not be the right word for it. I have had to do it to mine once or twice when I was doing a print and cut. It was working fine, then it wasn’t. There are videos on how to correct the settings. There is a sheet you have to print, then a short process you have to do using that sheet. I don’t remember how, unfortunately. For some written tips: Basic info when registration marks are off
For videos, just google “silhouette cuts are off” to find short videos that may help. |
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Nov 20, 2024 1:41:41 GMT
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Post by Deleted on May 14, 2020 23:47:40 GMT
riversong1963 I agree, it's frustrating to spend so much time trying to get something to work for the purpose its intended.
scrapnnana I've calibrated it a few times  I might have to look up some more advanced calibration settings though. While the cut is in the right place, it's a little longer than it seemingly should be so there might be a slight issue there. That said though, I don't have a problem with misaligned cuts on a regular print'n'cut job. |
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Deleted
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Post by Deleted on May 15, 2020 7:42:16 GMT
I am so happy to see this thread. I just got the Cameo 4 & I was about ready to order a PixScan mat. It seems like a bit of a headache. I have a ScannCut so I was ordering more out of curiosity. scrapnnana What I noticed about the Camoe 4 is that anything we had learned from the other machines we need to throw out the window. This machine is a different monster with a huge learning curve. Ladies- I think the troubleshooting for the other machines won't work with this version. I have not watched this video. I had it in my "watch later" list. Maybe this could help since it is Cameo 4/PixScan. www.youtube.com/watch?v=d_LUhRa3-eY The comment sections seems like it helped a lot of people. |
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scrapnnana
Drama Llama
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Post by scrapnnana on May 15, 2020 10:49:08 GMT
Thanks for that info, amayalylac.
I knew that the Cameo 4 had vastly different capabilities, but I assumed the software would mostly work the same, regardless what machine you are using. Going from my original Cameo to the Cameo 3 wasn’t much of a change for me.
Tutorials tend to pop up on the internet eventually. Silhouette School might have tutorials for the Cameo 4.
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Post by scrapcat on May 15, 2020 15:36:02 GMT
I was using the Pixscan with my original portrait with no issues for a long time. Then during holidays it got wonky and would not cut right. I wasted so much time and could not get any help or answers from Silhouette. I did read that you really need to have even natural light for the thing to recognize the registration marks. I have yet to try it again.
I have been doing some print and cut digital images, and when I print a page where it prints the registration marks onto the paper, it has worked fine then when putting it thru the machine. So it seems like the machine is able to recognize those marks.
So it does seem like maybe its an issue with the mat? I wonder if they changed the mats at all?
The only option is to offset the images a good amount and it may still cut to one side. But you can always make a shadow onto the image in that space then.
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I might have to look up some more advanced calibration settings though. While the cut is in the right place, it's a little longer than it seemingly should be so there might be a slight issue there. That said though, I don't have a problem with misaligned cuts on a regular print'n'cut job.