SSS July 2020 Card Kit

I skipped last month but I’m keeping this one.

I love the stamp set. But no matching dies, and I have so many house/building stamps. And I was planning to get the plane & simple set from lawn fawn, which has a similar plane but with matching dies available.

Thankfully doesn't tempt me because I don't need any more supplies!

NOT a happy SSS customer.

I have stuck with SSS since December, even though their December kit (with the gnomes I coveted) was substituted out for their November kit. After I complained, a LOT, they refunded the money for my December kit and did not ask me to return the one I had received. Okay, fair enough. Even though I really WANTED those gnomes...

Since then, my kits have been arriving fairly regularly, usually later than promised, but they have arrived. Just this morning, I authorized PayPay to pay them for the upcoming July kit.

And then I picked up the mail. There was a SSS box, which I assumed would hold my June kit. But no. Inside was a repeat of the April kit I already own.

I am DONE with them . Sent an email to customer service asking that they refund my June and July payments and that they cancel my kit club membership. Last time it took about 3 followup emails to get action, but I am more than willing to follow up...

That is so frustrating, grammadee! I know a lot of companies are having difficulties because of Covid (I’ve been waiting for Lawn Fawn to ship or otherwise acknowledge an item I ordered over a week ago!), but it sounds like you have been more than patient with them and extended a great deal of grace. : (

SSS responded this morning by email, have cancelled my membership as requested and have refunded my payment for the July kit. The June kit is somewhere on its way to me. They sent me their USPS tracking info which says the package arrived in Toronto on June 6th. Not unusual for Canada Post to take this long to process and ship something for out here. The SSS tracking number does not give me any CP link, so I will assume it will get here when it gets here. Have forgotten what was supposed to be in it, anyway.

The second April kit was MY error, I guess. I had seen, early March, their really cute Easter dies and ordered them along with the Sunshine & Rainbows card kit. I did not realize at the time that this would be their April kit club kit as well. My order arrived--kit included--in a very timely manner and I had the opportunity to use the papers and dies for Easter cards.

What arrived yesterday was THE REGULAR APRIL CARD KIT! Which is the same as the one I had ordered with the dies, thinking it was a special Easter kit. I am returning it for a refund. Or at least I THINK I am returning it. I need to pay postage on it, so if that costs too much I will just keep the kit, use some more of the pretty papers, maybe gift the duplicate stamps to someone else.

I made some comments in my return email suggesting that they make it possible for members to track their kits--or at least check to see which kits have been ordered. CS says they "are working on this". I also suggested they be more clear in their naming of kits so that a person can tell if something is a duplicate or not of the regularly offered kit, AND to set up a pop up alert if a customer inadvertantly double orders something. Sounds like their accounting for the kits and for the ala carte menu are completely separate.

I realize that I could have prevented this error. But I am still done with SSS. I belong to other clubs, and they are nowhere NEAR this complicated or frustrating.

Grammadee, what other card kits do you subscribe to? I'm getting a bit tired of SSS card kits and was thinking about subscribing to another card kit.

A lot of good feedback for SSS customer service and hopefully they take your suggestions to heart.

paperaddict I got a few Spellbinders card kits when it was on sale and they are great, you get stamps, dies,papers,ephemera pack and some other embellishments.
www.spellbinderspaperarts.com/card-kit-of-the-month-membership/
If you sign up in the middle of the month you have plenty time to skip the month if you don't like it. You get charged on the date that you signed up.

Brutus Monroe has a card kit, it's a surprise, by the time I see anything on YT, its sold out. I like to know what Im paying for.
www.brutusmonroe.com/products/monthly-inspiration-box-subscription

GinaK- don't know anything about this
www.ginakdesigns.com/product-category/kits/

Pink and main- haven't tried this one yet, more cutesy than I like
pinkandmain.com/monthly-subscription-kit/

Hero Arts- I just order what I like
heroarts.com/collections/my-monthly-hero



Tonic Studio- not always cards
www.tonic-studios.com/products/tonic-craft-kit-subscription

These are the ones I can think of right now. If I remember more I will add to this. Hope this helps.