UPDATE 9/2: Why does SSS take so long to ship order?

yes. way too long to ship. I only order from them if I can not find the item anywhere else, like exclusives etc.

I'm another who doesn't order from them unless they're the only place to get what I'm looking for, and for the same reason! Some of my orders ship wicked fast - like same-day-placed fast. But for the most part, they take 2 weeks before they ship. I can understand taking that long when they have a good sale running, but otherwise, it's just too long (aside from Covid shutdowns earlier in the year - that seemed to have all my little shops slowed down!)

I’ve only had one issue with their shipping and that was my own fault.  I had a reserved item in my order and it took forever for them to get it in stock.  That’s a mistake I won’t make again.  My last order was on 7/26 and it shipped on 7/29.  

I’m willing to cut a bit of slack on orders because of the virus. You don’t know how many employees they have working right now or how high the volume of orders are with people stuck at home.

I ordered from them once and never again. They get some great exclusives but it’s still a big fat no from me.

I only order from them during Stamptember. They are SO SLOOOOWWWWWW.

Same. Although I've also ordered from ACOT and Paper Issues.

All fine.

SC (and SC-related) and SSS - no more.

Sorry! I thought I'd mention it since at least this way, you know that it's not just COVID slowing down all order fulfillment; instead, it sounds like they dropped the ball on your order. I'd be frustrated too. Now that you know your order is an outlier, maybe you can contact them and ask what's going on.

(Years ago, I placed my very first order with Simon Says Stamp. I ordered some stamps and some Hero Arts daubers. A few weeks went by and my order hadn't shipped, so I emailed them and asked what was happening and they said the daubers were out of stock so that's why they hadn't shipped my order. It was frustrating because at the time I ordered them, they were in stock and they hadn't emailed me and asked what I'd prefer for them to do, they just were completely radio silent. So maybe that's happening here, which is completely unacceptable. Mistakes happen, but customer communication is vital.)

I honestly don't know how they stay in business. I stopped ordering from them years ago because I find it unacceptable. They are also on eBay so I have to be careful when I am looking for something that it is from them!

They used to be much slower in shipping and then got better. But now it's not them but the USPS that is taking forever for packages to show up. I don't order anything on reserve as that will hold up your order. I think everyone is struggling after the shut down with covid and new procedures. Amazon was not much better and it has taken awhile to get them back on their feet as well. I do have good luck when i email or call them at customer service. It usually gets my package moving!

I found they had gotten better before the Pandemic. I shop there because they have the cheapest shipping to Canada of any store in the US, and they have a good selection. I usually wait anywhere from 2 weeks to a month which is worth it for the $7.99 shipping but still frustrating.

I don't think it's anything to do w/USPS. The delay is in getting the product out the door. That's on SSS.

And it shouldn't take a phone call or email to get them to efficiently move product from order to shipment.

I made the order on Wednesday.

Today, Friday, I received a tracking number for the order. 

I'm so thankful. This is stuff I was wanting.

This is pretty good time in getting the order out.

I’m like most of you on this thread.... I only order from them when there are no other options and it’s something I really “need”. Their non-existent/ poor communication, slow shipping and poor customer service turned me off years ago.