Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 16:42:31 GMT
So most of you know I work for HSN and right now part of our sales spiel is to ask for donations for St. Jude's. Look we don't want to ask but we have no choice and can get written up if we don't. We don't need you to yell at us as to how inappropriate it is to ask. In fact we don't need to know why you aren't donating. We don't care. A simple no thanks is perfect. We don't have a say in this and certainly don't make the rules. Same with credit card apps.
We are humans just trying to do our job. Please a little respect is all we need. Same with everyone else. Be nice it will make the world such a better place.
|
|
|
Post by SnowWhite on Nov 4, 2014 16:44:23 GMT
It's just like the cashiers, well, everywhere. No, I don't want to donate to your charity of choice, no, I don't want to sign up for your credit card, I don't care how much the 'discount' is. I just smile, wait for them to finish (Target is the worst, they can each talk for 5+ minutes about why I should sign up for their card) and then say 'No, thank you'. Really, it's not that hard to be polite to another human being.
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 16:45:54 GMT
It's just like the cashiers, well, everywhere. No, I don't want to donate to your charity of choice, no, I don't want to sign up for your credit card, I don't care how much the 'discount' is. I just smile, wait for them to finish (Target is the worst, they can each talk for 5+ minutes about why I should sign up for their card) and then say 'No, thank you'. Really, it's not that hard to be polite to another human being. Yup and I def don't try to push it. I just ask and move on. we are not about a hard sale. Same with us offering upsells. We have to. No choice. Order online if you don't want to be polite. lol.
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 16:47:35 GMT
I can't imagine people being rude about that, but obviously they are. I don't choose to give to charities that way, but it's easy enough to politely decline. Sorry you have to deal with assholes.
What I do hate, though (and again, this is nothing about the employees), is when the card reader asks you for a donation, you decline there, and the employee asks you again. UGH. I know they are just doing their job, but it annoys the crap out of me (with management) that they hit you up twice in the matter of a few seconds.
|
|
|
Post by 1girlygirl on Nov 4, 2014 16:51:19 GMT
People are perplexing! It's so much easier, not mention more polite, to simply say "no thanks" instead of a long rant or explanation.
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 16:51:52 GMT
This came about because I had a lady lay into me for three minutes (killing my call time thanks a ton) about how she deals with sick kids and St. Jude's makes her sad and we shouldn't be making people sad at the holidays. We are wasting her time and ruining her holiday blah blah. I wanted to say well how about you be thankful for your health and how life isn't all about you but yeah.
|
|
|
Post by missysauter on Nov 4, 2014 16:55:29 GMT
This came about because I had a lady lay into me for three minutes (killing my call time thanks a ton) about how she deals with sick kids and St. Jude's makes her sad and we shouldn't be making people sad at the holidays. We are wasting her time and ruining her holiday blah blah. I wanted to say well how about you be thankful for your health and how life isn't all about you but yeah. WTH? St. Jude's makes her sad? Too freaking bad. I've had a kid with cancer. That's sad. Sorry people are being rude.
|
|
smartypants71
Drama Llama

Posts: 5,992
Location: Houston, TX
Jun 25, 2014 22:47:49 GMT
|
Post by smartypants71 on Nov 4, 2014 16:58:50 GMT
This came about because I had a lady lay into me for three minutes (killing my call time thanks a ton) about how she deals with sick kids and St. Jude's makes her sad and we shouldn't be making people sad at the holidays. We are wasting her time and ruining her holiday blah blah. I wanted to say well how about you be thankful for your health and how life isn't all about you but yeah. I hope she doesn't watch The Christmas Shoes movie 
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 17:17:11 GMT
I always say no to charitable donations, but still get a pang of guilt after I do. That being said, I always try to be polite about it.
|
|
|
Post by padresfan619 on Nov 4, 2014 17:20:30 GMT
When I worked at Old Navy I hated hassling people to sign up for the store credit card. Our performance in that area greatly affected our annual reviews and raises. We were trained to ask a customer three times, I would only do that if the store or district manager were around.
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 17:24:39 GMT
When I worked at Old Navy I hated hassling people to sign up for the store credit card. Our performance in that area greatly affected our annual reviews and raises. We were trained to ask a customer three times, I would only do that if the store or district manager were around. We have to get a certain percentage in upsells/cc apps too. They can listen to every call so we have to be always on. It stinks for sure. I'm sorry they had too ask 3 times. That's crappy. Sigh. I swear those that make these rules have never done our job.
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 17:35:10 GMT
I always hate being asked for donations when checking out but I totally get that the cashier has to ask. I politely decline and move on. St. Jude is my charity of choice though. My cousin's son would probably not be with us if it wasn't for the research, care and treatment he received there. I prefer to make my donations directly though.
|
|
flopsykitty
Full Member
 
Posts: 180
Jun 26, 2014 18:08:12 GMT
|
Post by flopsykitty on Nov 4, 2014 17:35:54 GMT
Recently a fast food restaurant was requesting donations for a charity, but they had a recording when you drove up to the drive thru. After saying yes or no, a different voice would ask to take your order. I decided I would ONLY donate if a real person asked.
I know I'm going to get asked to apply for the credit card of the store I'm shopping at, but I DO get annoyed if you ask me more than once. No thank you means no thank you.
|
|
Anita
Drama Llama

Posts: 5,891
Location: Kansas City -ish
Jun 27, 2014 2:38:58 GMT
|
Post by Anita on Nov 4, 2014 17:43:55 GMT
As long as you only ask me once, I promise not to be annoyed.  I completely understand that you are doing your job. But...that asking three times thing that ilovebuble mentioned is pretty much why I stopped shopping at Kohl's. And I used to love Kohl's, but I started feeling downright harassed. I'm just about to stop shopping at Sam's because they cannot get me through the freakin' line without begging me multiple times to upgrade my membership. We even had management write "NO UPGRADE" on the card, but they still do it. I'm sorry you all have to ask. That really sucks. 
|
|
NoWomanNoCry
Drama Llama

Posts: 5,856
Jun 25, 2014 21:53:42 GMT
|
Post by NoWomanNoCry on Nov 4, 2014 18:30:11 GMT
My old job forced us to pressure people into stuff like this because whatever store raised enough won something (management won something regular workers didnt!) they said if you pressure people they will more likely to give in. What.a.load.of.crap! I finally just started asking once and being done with it.
As a customer I absolutely would hate to be pressured (being asking once don't bother be though) I just wish other customers out there would realize its not the employees fault a lot of times...it's manament forcing it on them to ask/pressure. So take it up with management not me.
|
|
~Lauren~
Pearl Clutcher
Posts: 3,876
Jun 26, 2014 3:33:18 GMT
|
Post by ~Lauren~ on Nov 4, 2014 18:45:43 GMT
As a firm believer in the work of St. Judes and I donate regularly to them, I would have no problem with you asking.
|
|
|
Post by tarheelgurl on Nov 4, 2014 19:57:17 GMT
I've worked in retail and we were threatened if we didn't ask the customers if they wanted to donate to the Children's Miracle Network & United Way so I understand where you are coming from.
|
|
|
Post by Skypea on Nov 4, 2014 21:25:52 GMT
When I worked at Old Navy I hated hassling people to sign up for the store credit card. Our performance in that area greatly affected our annual reviews and raises. We were trained to ask a customer three times, I would only do that if the store or district manager were around. We have to get a certain percentage in upsells/cc apps too. They can listen to every call so we have to be always on. It stinks for sure. I'm sorry they had too ask 3 times. That's crappy. Sigh. I swear those that make these rules have never done our job.
They are also irritating their customers. How IS that a good thing? If I'm asked I tell them I don't use charge cards. That's the truth (I do sometimes use a gc that is used as a cc)
I also tell anyone on the phone (if I even answer by mistake) asking for a charity donation that I don't donate to charities over the phone. End of story!
|
|
caro
Drama Llama

Refupea 1130
Posts: 5,222
Jun 26, 2014 14:10:36 GMT
|
Post by caro on Nov 4, 2014 21:34:30 GMT
I don't mind being asked once about charities and credit cards but no more. I always respond with no thank you. If they push me, I'll push back and I'm sure I sound rude.
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 22:23:08 GMT
I confess: I have shown annoyance at a cashier who asked me about too many opt-ins.
Are you in our rewards program? Nope. Would you like to sign up for it? No, thank you. Can I get your telephone number/zip code/etc? No. Can I have your email for the receipt? No. Can I just check out, give you cash and be on my way? Thanks.
I'm sorry, I don't have the patience for maybe 3 stores with 4 questions each - by the time someone springs Please Don't Kill The Kittens Charity on me, I might be mildly frazzled. I get that it's not the cashier's fault, but I also think that if you work somewhere that has obnoxious business practices, you're going to have to face the fact that they annoy people who will sometimes show it. I'm never full on rude, but I can be abrupt when I'm really sick of it.
I'm sorry your company makes you do things that are unpopular; mine does too, and I just consider it part and parcel of the job. That said, no one should be out and out rude.
|
|
|
Post by gmcwife1 on Nov 4, 2014 22:41:37 GMT
I know <sigh> I always feel sorry for the Safeway cashiers that HAVE to say my last name, it uses the Spanish alphabet and has too many A's so they always butcher it.
|
|
|
Post by Darcy Collins on Nov 4, 2014 23:07:32 GMT
Hopefully they were listening in on that phone call and management realizes they're annoying the hell out of their customers. You can just look it at a bit of social disobedience for a great good - ie better customer service which doesn't involve upselling or otherwise extracting more money from you.
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 23:09:10 GMT
Hopefully they were listening in on that phone call and management realizes they're annoying the hell out of their customers. You can just look it at a bit of social disobedience for a great good - ie better customer service which doesn't involve upselling or otherwise extracting more money from you. It will never happen. And I need my job. So I will continue to do it. Upselling happens everywhere. That doesn't bother me honestly.
|
|
|
Post by Darcy Collins on Nov 4, 2014 23:12:08 GMT
Hopefully they were listening in on that phone call and management realizes they're annoying the hell out of their customers. You can just look it at a bit of social disobedience for a great good - ie better customer service which doesn't involve upselling or otherwise extracting more money from you. It will never happen. And I need my job. So I will continue to do it. Upselling happens everywhere. That doesn't bother me honestly. It does obviously bother the customer though. Have a little compassion for them as well - who have to deal with a never ending barrage of bullshit questions that they have absolutely no interest in. Perhaps if enough people express their displeasure, or better yet just cancel the sale, the retailers will realize it does matter.
|
|
mallie
Pearl Clutcher
Posts: 3,253
Jul 3, 2014 18:13:13 GMT
|
Post by mallie on Nov 4, 2014 23:13:07 GMT
I don't mind being asked once about charities and credit cards but no more. I always respond with no thank you. If they push me, I'll push back and I'm sure I sound rude. Honestly, that's how I am as well. I do my best to exercise patience and restraint in my retail dealings, but honestly -- ask me three times when I've spent 8 hours in my hell hole of work and sorry, that patience and restraint is going to be a little thin. I didn't come into a store to be hounded and bothered.
|
|
|
Post by padresfan619 on Nov 4, 2014 23:15:44 GMT
If a store offers you a survey - take it. Management reads those daily. Tell them the constant questions bother you and harm your experience.
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 23:15:55 GMT
It will never happen. And I need my job. So I will continue to do it. Upselling happens everywhere. That doesn't bother me honestly. It does obviously bother the customer though. Have a little compassion for them as well - who have to deal with a never ending barrage of bullshit questions that they have absolutely no interest in. Perhaps if enough people express their displeasure, or better yet just cancel the sale, the retailers will realize it does matter. First of all the only thing this lady had an issue with was that St Jude's made her sad. Not upselling. And when you shop places it happens. Everywhere. If you don't want to deal with it and feel the need to take it out on someone that has no say maybe shopping online is a better choice.
|
|
|
Post by Darcy Collins on Nov 4, 2014 23:16:38 GMT
And if people would PLEASE just stop giving out their emails - it's absolutely ridiculous. Not only does it waste an inordinate amount of time but they're just going to spam you. Just say NO!
|
|
Deleted
Posts: 0
Aug 18, 2025 21:54:57 GMT
|
Post by Deleted on Nov 4, 2014 23:17:37 GMT
And if people would PLEASE just stop giving out their emails - it's absolutely ridiculous. Not only does it waste an inordinate amount of time but they're just going to spam you. Just say NO! Or just have an email for stores. Works great and I get good coupons that way.
|
|
|
Post by monklady123 on Nov 4, 2014 23:23:32 GMT
As long as you only ask me once, I promise not to be annoyed.  I completely understand that you are doing your job. But...that asking three times thing that ilovebuble mentioned is pretty much why I stopped shopping at Kohl's. And I used to love Kohl's, but I started feeling downright harassed. I'm just about to stop shopping at Sam's because they cannot get me through the freakin' line without begging me multiple times to upgrade my membership. We even had management write "NO UPGRADE" on the card, but they still do it. I'm sorry you all have to ask. That really sucks.  I had the same problem at Costco, but I solved it. I upgraded! lol...  Now they never ask me to upgrade. hehe But seriously, I upgraded because they explained to me that I'd get a check at the end of the year that would at least equal the difference between the regular membership and the "executive" membership. That was based on my purchasing history. He was right, our refund was *more* than what I paid to upgrade. So that was my solution to constantly being asked to upgrade.  However, I totally agree about how annoying it is, and I agree about how people could just say "no thank you" and move on. The best time I have with this is when I'm at Target and I try to pay with my credit card, they ask if I'd like to apply for a Redcard, and I say I already have one. They pause a minute then usually say "oh". Once I had a cashier ask "well why aren't you using it then??" lol.
|
|