chendra
Pearl Clutcher
Posts: 2,882
Location: The 33rd State
Jun 27, 2014 16:58:50 GMT
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Post by chendra on Oct 29, 2020 17:34:43 GMT
How do we track our order/check the status? When I check my account, my order says "fulfilled", but I haven't received it. I work from home and my window faces our mailbox. I doubt anyone took it. Could it be out there somewhere waiting to be delivered? Did you get an email with a tracking number? That's the only way I was able to see where it was but it wasn't scanned until it reached San Francisco. Beyond that there was no other information. Thanks for your reply. No, I've never gotten one of those, even with my previous KP sub. I made sure that the PP email is in my contacts. I receive emails from them about shop updates and I received an order verification but I never got any kind of shipping notification. I've checked my spam folder. In the past, orders would just turn up and 1-2 days later, I would get an email telling me it'll had been delivered. I haven't received one of those notifications yet though. Odd. |
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,532
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 29, 2020 17:44:45 GMT
I received two e-mails with the same tracking #, one was for my subscription and one was for the Holiday kits. The old site used to have your tracking #, but this new one does not. That would sure help alleviate some e-mails to CS, I would think...
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Post by frenchie on Oct 29, 2020 18:36:18 GMT
I got a tracking # and delivery date of Monday, 10/26. I didn’t get it and the tracking just says it’s gonna be late. It has not been updated since then. Weird
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Post by sleepingbooty on Oct 29, 2020 19:11:29 GMT
dawnnikol My parcel is currently stuck in French customs. I'm really annoyed for you and those in your situation because you can't know for sure whether your stuff is in the hands of USPS or not. It's been a week! Any movement today?
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Post by hmp on Oct 29, 2020 19:28:49 GMT
I got my order yesterday. Missing 2 rolls of washi in one of the kits. Thought this was a pretty big mistake given cost of the kit.
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Post by hop2 on Oct 29, 2020 19:30:41 GMT
Did you get an email with a tracking number? That's the only way I was able to see where it was but it wasn't scanned until it reached San Francisco. Beyond that there was no other information. Thanks for your reply. No, I've never gotten one of those, even with my previous KP sub. I made sure that the PP email is in my contacts. I receive emails from them about shop updates and I received an order verification but I never got any kind of shipping notification. I've checked my spam folder. In the past, orders would just turn up and 1-2 days later, I would get an email telling me it'll had been delivered. I haven't received one of those notifications yet though. Odd. Is the tracking email from a different address than the advertisements? The email mine came from was greetings@paperperson.shop I have this issue with my LSS she is in my contact list with every emsil she has, I get everything except the my order is ready for pick up email. For some reason those go to my spam box no matter what I do. I even go find the emails in spam and recover them & mark them as not spam but they still go there. Perhaps it has something to do with the receipt she attached. I’m not having that issue with PP emails. If I made an order from my LSS I make myself a reminder to check my spam folder about an hour after the next time she is open. Maybe you have to check if it’s in there every time? |
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Post by kiera on Oct 29, 2020 20:22:02 GMT
The USPS is dealing with a massive volume of mail - keep in mind all of the absentee ballots being sent around the country, as well as standard packages, mail, and junk mail. I work for an online business so I guess I'm a bit sensitive to this stuff since I answer questions like these all day. The USPS have not been scanning much at all - I ordered a few things from a record label in Ontario in mid-October, and there wasn't a single scan from the USPS until it was delivered at my house. The last update I had before that was Canada Post's message saying that it was being transferred to the destination country. I can't say for sure how much of this falls on the USPS and how much is on the Paper Person team, but just remember that they're not Amazon Prime ;]
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Post by hop2 on Oct 29, 2020 20:26:58 GMT
Did you get an email with a tracking number? That's the only way I was able to see where it was but it wasn't scanned until it reached San Francisco. Beyond that there was no other information. Thanks for your reply. No, I've never gotten one of those, even with my previous KP sub. I made sure that the PP email is in my contacts. I receive emails from them about shop updates and I received an order verification but I never got any kind of shipping notification. I've checked my spam folder. In the past, orders would just turn up and 1-2 days later, I would get an email telling me it'll had been delivered. I haven't received one of those notifications yet though. Odd. On the other hand a mug I ordered back in the summer crisscrossed and zigzagged around the country passing by me twice getting scanned in all sorts of places. One place twice. 🤷♀️ From one extreme to the other |
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cbscrapper
Pearl Clutcher
Posts: 3,480 
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Post by cbscrapper on Oct 29, 2020 21:39:36 GMT
Got my package today - two days earlier than predicted! No scans since it arrived at Portland, but then scanned at KC last night and arrived at my house this morning! I agree, much fewer scans, especially items coming from the west coast.
I have to say it is disappointing opening the kits - doesn’t seem to be much there for the price, and the AC papers don’t really go well. The black and white kit is not as great as I’d hoped and the monthly kit has too much LLP designs mixed in for my taste. Oh well for now. I’m hoping for some good deals for BF. I will likely drop once my three months are up.
For anyone wondering on the alphas, not only are they on a larger sheet, but the letters themselves are slightly larger than her old KP alphas. Still great, but can’t really interchange with the old ones.
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pancakes
Drama Llama
Posts: 5,002
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Post by pancakes on Oct 29, 2020 21:59:31 GMT
Got my kits today! October kit: - I don’t mind the cut aparts since I can make some of the 4x6s or otherwise 🤷🏻♀️ - The colors actually work well with the Pebbles and Crate Paper sheets. She probably used them as the color palette. - I don’t totally mind getting paper from these manufacturers since I don’t usually buy extra paper unless I LOVE a release. I do get that the other side (usually the A side) is weird though. - I’m ok with the value but one other small item in there would be ideal. Christmas kit (color): - Super annoyed the colors in the manufacturer papers don’t match those on the cards. - Feels overpriced without a stamp set, even with the 20% discount. Or like include the digitals - Die cuts could stand to be more cleanly cut - Irrationally angry at the cellophane bag to hold the kits. It’s so hard to put stuff back in and they tear easily. If they were going to use plastic, they should have just gone with zip top bags. - The corners of some of my papers are very lightly bent because this was shipped in a bubble envelope instead of a box. She should have opted for a hard cardboard envelope instead, if she’s trying to save money. Also wtf is going on with this spacing error  |
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Post by scrappypeanut on Oct 29, 2020 22:38:34 GMT
No response to my email regarding the missing items. 🤬
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,532
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 29, 2020 22:46:01 GMT
Nada for me. I'm hoping mine will just pop up like cbscrapper . I realize they aren't Amazon Prime, but the no scan at all thing has me peeved because I do order from other small businesses and it hasn't happened. Totally not on them because of USPS issues, but the posts about missing items just ups the anxiety level a bit. Gonna take it all in stride. Then I see pancakes post about her issues and I get irritated again. Definitely my own fault for going "all in" when we got the announcement.. You know that song in "A Goofy Movie"? He's got hiiiiiiiiiiiiigh hopes... that was me. Not so much now. |
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jediannie
Pearl Clutcher
Posts: 3,082
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Oct 29, 2020 23:12:27 GMT
So I got my missing items today, and they sent the wrong stamp.  I appreciate how fast I got it but damn, send the correct one! I said exactly which one was missing! |
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Post by mom on Oct 29, 2020 23:52:59 GMT
The USPS is dealing with a massive volume of mail - keep in mind all of the absentee ballots being sent around the country, as well as standard packages, mail, and junk mail. I work for an online business so I guess I'm a bit sensitive to this stuff since I answer questions like these all day. The USPS have not been scanning much at all - I ordered a few things from a record label in Ontario in mid-October, and there wasn't a single scan from the USPS until it was delivered at my house. The last update I had before that was Canada Post's message saying that it was being transferred to the destination country. I can't say for sure how much of this falls on the USPS and how much is on the Paper Person team, but just remember that they're not Amazon Prime ;] Theres also been a major ice/snow storm. I am in the panhandle of Texas and my entire area has been shut down (major interstates shut down, airports shut down). While it won't effect everyone, I haven't gotten any mail delivered Tues-Wed. because USPS could not drive on the roads. |
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Deleted
Posts: 0
Nov 18, 2024 17:52:41 GMT
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Post by Deleted on Oct 30, 2020 0:20:38 GMT
Got my kits today! October kit: - I don’t mind the cut aparts since I can make some of the 4x6s or otherwise 🤷🏻♀️ - The colors actually work well with the Pebbles and Crate Paper sheets. She probably used them as the color palette. - I don’t totally mind getting paper from these manufacturers since I don’t usually buy extra paper unless I LOVE a release. I do get that the other side (usually the A side) is weird though. - I’m ok with the value but one other small item in there would be ideal. Christmas kit (color): - Super annoyed the colors in the manufacturer papers don’t match those on the cards. - Feels overpriced without a stamp set, even with the 20% discount. Or like include the digitals - Die cuts could stand to be more cleanly cut - Irrationally angry at the cellophane bag to hold the kits. It’s so hard to put stuff back in and they tear easily. If they were going to use plastic, they should have just gone with zip top bags. - The corners of some of my papers are very lightly bent because this was shipped in a bubble envelope instead of a box. She should have opted for a hard cardboard envelope instead, if she’s trying to save money. Also wtf is going on with this spacing error I'm looking at my Black and White kit and do not have the spacing error. |
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chendra
Pearl Clutcher
Posts: 2,882
Location: The 33rd State
Jun 27, 2014 16:58:50 GMT
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Post by chendra on Oct 30, 2020 0:31:13 GMT
Thanks for your reply. No, I've never gotten one of those, even with my previous KP sub. I made sure that the PP email is in my contacts. I receive emails from them about shop updates and I received an order verification but I never got any kind of shipping notification. I've checked my spam folder. In the past, orders would just turn up and 1-2 days later, I would get an email telling me it'll had been delivered. I haven't received one of those notifications yet though. Odd. Is the tracking email from a different address than the advertisements? The email mine came from was greetings@paperperson.shop I have this issue with my LSS she is in my contact list with every emsil she has, I get everything except the my order is ready for pick up email. For some reason those go to my spam box no matter what I do. I even go find the emails in spam and recover them & mark them as not spam but they still go there. Perhaps it has something to do with the receipt she attached. I’m not having that issue with PP emails. If I made an order from my LSS I make myself a reminder to check my spam folder about an hour after the next time she is open. Maybe you have to check if it’s in there every time? It's probably something along those lines. My spam folder dumps daily, so I probably missed the notice. Living in the same city, I expected to receive my order sooner rather than later, but it's fine. I will remain patient and admire (and perhaps use) some of my current supplies.  |
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pancakes
Drama Llama
Posts: 5,002
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Post by pancakes on Oct 30, 2020 0:40:20 GMT
Nada for me. I'm hoping mine will just pop up like cbscrapper . I realize they aren't Amazon Prime, but the no scan at all thing has me peeved because I do order from other small businesses and it hasn't happened. Totally not on them because of USPS issues, but the posts about missing items just ups the anxiety level a bit. Gonna take it all in stride. Then I see pancakes post about her issues and I get irritated again. Definitely my own fault for going "all in" when we got the announcement.. You know that song in "A Goofy Movie"? He's got hiiiiiiiiiiiiigh hopes... that was me. Not so much now. Mine was sent Priority 2 day, per the package. It might be a USPS issue? |
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scrappymeg
Full Member
Posts: 317
Sept 18, 2020 22:59:35 GMT
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Post by scrappymeg on Oct 30, 2020 1:01:47 GMT
I got my kit today. I didn't order anything extra from the shop so I didn't have any missing item issues. Overall I think its fine. I work from home all the time, so the stamp set is super useful for me. I agree that the paper with the baby cards on Side A is really odd and out of place with the overall theme. I'll be able to use it because I actually had my third baby boy this year, but when I pulled the paper out of the package, I definitely thought it was some sort of mistake, lol.
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cbscrapper
Pearl Clutcher
Posts: 3,480
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Post by cbscrapper on Oct 30, 2020 3:16:03 GMT
Nada for me. I'm hoping mine will just pop up like cbscrapper . I realize they aren't Amazon Prime, but the no scan at all thing has me peeved because I do order from other small businesses and it hasn't happened. Totally not on them because of USPS issues, but the posts about missing items just ups the anxiety level a bit. Gonna take it all in stride. Then I see pancakes post about her issues and I get irritated again. Definitely my own fault for going "all in" when we got the announcement.. You know that song in "A Goofy Movie"? He's got hiiiiiiiiiiiiigh hopes... that was me. Not so much now. Mine wasn’t missing anything either, so there is hope! |
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Post by sleepingbooty on Oct 30, 2020 11:20:40 GMT
So I got my missing items today, and they sent the wrong stamp. Glass half full: you got yourself a free stamp set! It's annoying that you need to reach out and wait for your actual stamp set now but you got a freebie out of it.  Seriously, I hope you get what you paid for soon! My parcel has left customs during the night. Fingers crossed for a swift delivery. |
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Deleted
Posts: 0
Nov 18, 2024 17:52:41 GMT
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Post by Deleted on Oct 30, 2020 14:07:24 GMT
Shouldn’t we be seeing November sneaks by now?
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jediannie
Pearl Clutcher
Posts: 3,082
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Oct 30, 2020 15:28:16 GMT
So I got my missing items today, and they sent the wrong stamp. Glass half full: you got yourself a free stamp set! It's annoying that you need to reach out and wait for your actual stamp set now but you got a freebie out of it. Seriously, I hope you get what you paid for soon! My parcel has left customs during the night. Fingers crossed for a swift delivery. If only it wasn't a duplicate of one I already got! Oh well, I might be doing a giveaway of a stamp if they don't want me sending it back. I offered to send it back. I'm glad your parcel got through customs! That's actually fast! |
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Post by JavaJones on Oct 30, 2020 16:59:50 GMT
Ugh, my label printed 10/24 and according to USPS tracking it hasn't shipped yet. Fingers crossed that when it finally gets here, all items are present  |
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Post by mrsshampoo on Oct 30, 2020 17:45:31 GMT
I won 1 of the Paper Person Giveaways on IG. Any bets if a kit actually shows up?
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,532
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 30, 2020 17:55:50 GMT
Ugh, my label printed 10/24 and according to USPS tracking it hasn't shipped yet. Fingers crossed that when it finally gets here, all items are present You're in good company! I won 1 of the Paper Person Giveaways on IG. Any bets if a kit actually shows up? Congratulations on your win!!! I hope it does show up! |
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msupea
Full Member
Posts: 419
Aug 21, 2020 13:12:25 GMT
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Post by msupea on Oct 30, 2020 19:15:44 GMT
My missing items arrived today.
Hopefully everyone still waiting on their orders receive them soon.
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Post by scrappypeanut on Oct 30, 2020 19:43:45 GMT
My missing items arrived today. Hopefully everyone still waiting on their orders receive them soon. I have not gotten any response to my email from Monday regarding my missing items. Will file a dispute with my credit card company this weekend. Not happy. |
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jediannie
Pearl Clutcher
Posts: 3,082
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Oct 30, 2020 21:31:57 GMT
My missing items arrived today. Hopefully everyone still waiting on their orders receive them soon. I have not gotten any response to my email from Monday regarding my missing items. Will file a dispute with my credit card company this weekend. Not happy. That's terrible.  Do they only have one person doing customer service? Hell, if they give me free kits every month I'd consider helping them out because clearly they need help. |
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Post by sleepingbooty on Oct 30, 2020 22:37:28 GMT
mrsshampoo Congratulations! What did you win? *crosses fingers for you* scrappypeanut Ugh and ugh. Send it again and specify you've sent it on Monday but haven't heard back during the week. I've had to resend messages to KP's customer service before (during the KP Shop days) because I just wouldn't hear back from them. When I did get through, my issue was resolved quickly. But getting there can be such a hassle. Hoping for a quick reply and all your missing items in the mail ASAP!
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msupea
Full Member
Posts: 419
Aug 21, 2020 13:12:25 GMT
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Post by msupea on Oct 31, 2020 0:35:59 GMT
My missing items arrived today. Hopefully everyone still waiting on their orders receive them soon. I have not gotten any response to my email from Monday regarding my missing items. Will file a dispute with my credit card company this weekend. Not happy. Ugh. That stinks. Did you use the contact form on the website or the “greetings” email address? I had luck with the email. Not the contact us box on the site. |
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Seriously, I hope you get what you paid for soon! 
Do they only have one person doing customer service? Hell, if they give me free kits every month I'd consider helping them out because clearly they need help.