jediannie
Pearl Clutcher
Posts: 2,856
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Oct 30, 2021 1:08:58 GMT
I got my package today and besides the labels being a terrible color, I got everything I ordered. I didn't order full kits of anything, just one offs from a couple of the holiday lines.
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Post by ghislaine on Oct 30, 2021 1:39:00 GMT
Well... I am happy with my package, but be sure you use the list of kit contents to verify you have everything. I sent an e-mail because there are missing items from 3/4 kits, not including the labels missing from the Twinkle kit that there's a note about. The items I had missing were: Twinkle - 6x8 white number cardstock stickers and 3 vellum snowflakes Believe - 6x12 alphabet stickers Deck the Halls - Two die cut tags I realize these are minor, but I was excited about the snowflakes and die cut tags. Hopefully the other packages start moving for ya'll. Thanks for posting about this. I hadn't thought to check but I, too, am missing the green alphas from the Believe kit. *sigh* I used their contact form to send a message.
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Post by cumber1137 on Oct 30, 2021 21:01:50 GMT
Got my stuff. My order was correct.
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Post by songbird on Oct 31, 2021 1:01:34 GMT
My tracking still has not moved. Anyone else?
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Post by cynipidae17 on Oct 31, 2021 1:06:09 GMT
My tracking still has not moved. Anyone else? Mine hasn’t and it has been 5 days
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Deleted
Posts: 0
May 19, 2024 19:37:36 GMT
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Post by Deleted on Oct 31, 2021 12:47:26 GMT
Well... I am happy with my package, but be sure you use the list of kit contents to verify you have everything. I sent an e-mail because there are missing items from 3/4 kits, not including the labels missing from the Twinkle kit that there's a note about. The items I had missing were: Twinkle - 6x8 white number cardstock stickers and 3 vellum snowflakes Believe - 6x12 alphabet stickers Deck the Halls - Two die cut tags I realize these are minor, but I was excited about the snowflakes and die cut tags. Hopefully the other packages start moving for ya'll. That isn't even minor. You paid for those items and every kit had something wrong with it! Is she using Ink'd shipping department? Wow.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,903
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Oct 31, 2021 15:40:17 GMT
Is she using Ink'd shipping department? Wow. Yeah... I'm thinking one of these not-so-fun aspects of being back in the game is why she might call it quits when the world finds a new normal.
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calipea
Shy Member
I like Netherland dwarfs. 🐰
Posts: 27
Aug 28, 2014 23:13:11 GMT
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Post by calipea on Oct 31, 2021 19:33:58 GMT
Same, didn’t think of checking until I saw these posts. Sure enough, green alphas missing from Magic kit. I understand they don’t want to package every single item separate, but there needs to be a better system to make sure that the orders are actually complete.
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Post by honeypea on Nov 1, 2021 19:48:17 GMT
For crying out Christmas.
My box arrived - sub kit (which I like better in real life) and Twinkle combo kit arrived. But no Deck the Halls kit. 😵💫😵💫😵💫
I think the Twinkle kit is complete, but I should probably look it over again. 🤦🏻♀️
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pancakes
Pearl Clutcher
Posts: 4,993
Feb 4, 2015 6:49:53 GMT
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Post by pancakes on Nov 1, 2021 22:33:08 GMT
My package arrived today and my Believe kit is missing the green alphas as well. Super annoying. What is cool though is that they are sending a new sheet of the label stickers since they weren’t happy with the splotchy print quality. It honestly looks more weathered than splotchy.
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Deleted
Posts: 0
May 19, 2024 19:37:36 GMT
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Post by Deleted on Nov 2, 2021 2:47:48 GMT
For crying out Christmas. My box arrived - sub kit (which I like better in real life) and Twinkle combo kit arrived. But no Deck the Halls kit. 😵💫😵💫😵💫 I think the Twinkle kit is complete, but I should probably look it over again. 🤦🏻♀️ Did you get your vellum snowflakes? That seems to be a common missing item
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Post by janamke on Nov 2, 2021 3:04:58 GMT
Missing the snowflakes. It’s minor but annoying. The complete lack of quality control is really not acceptable. She makes fun products but I’m not sure it’s worth the hassle.
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Post by honeypea on Nov 2, 2021 3:33:09 GMT
For crying out Christmas. My box arrived - sub kit (which I like better in real life) and Twinkle combo kit arrived. But no Deck the Halls kit. 😵💫😵💫😵💫 I think the Twinkle kit is complete, but I should probably look it over again. 🤦🏻♀️ Did you get your vellum snowflakes? That seems to be a common missing item Yes, the snowflakes are in the bag with the diecuts. I didn’t see them at first.
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Post by JavaJones on Nov 2, 2021 11:59:59 GMT
Finally received my order yesterday, am also missing the vellum snowflakes from the Twinkle kit, and the green alpha stickers from the Believe in Magic kit. Already emailed CS, hopefully the missing items will be included with the re-print of the label stickers they will be sending out…
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Post by ferblover on Nov 2, 2021 13:06:42 GMT
oh man, I too am missing my green letters from Believe. The kit is sold out so I wonder if they don't even have any to replace the ones they didn't inlcude for everyone.
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Post by hmp on Nov 2, 2021 14:07:50 GMT
There’s no sign of movement on my kit & extras order. Now I’m dreading what issues I’ll find when I finally get it. Definitely quitting this sub when my year is up. I got Jenny Bowlin’s kit for years & never once had a problem with anything missing or poor printing quality. I’m so disappointed with my Kelly Purkey experience.
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Post by cynipidae17 on Nov 2, 2021 14:18:23 GMT
There’s no sign of movement on my kit & extras order. Now I’m dreading what issues I’ll find when I finally get it. Definitely quitting this sub when my year is up. I got Jenny Bowlin’s kit for years & never once had a problem with anything missing or poor printing quality. I’m so disappointed with my Kelly Purkey experience. My kit is finally moving after sitting for 7 days! It comes Friday so hopefully everything is in it.
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Post by songbird on Nov 2, 2021 23:49:48 GMT
There’s no sign of movement on my kit & extras order. Now I’m dreading what issues I’ll find when I finally get it. Definitely quitting this sub when my year is up. I got Jenny Bowlin’s kit for years & never once had a problem with anything missing or poor printing quality. I’m so disappointed with my Kelly Purkey experience. My kit is finally moving after sitting for 7 days! It comes Friday so hopefully everything is in it. I heard back from customer service just a bit ago that I should have had my order by now, and they are sending a replacement. The tracking still shows USPS never received it. Who knows. I’m so glad yours is on its way and crossing fingers everything is there!
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Post by scrappypeanut on Nov 3, 2021 16:39:20 GMT
Anyone got a response from their emails about the missing items?
Sent 2, been a week and crickets…
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,903
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Nov 3, 2021 16:43:37 GMT
Anyone got a response from their emails about the missing items? Sent 2, been a week and crickets… I've sent 2 and no response. First one was last Friday, for reference.
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Post by janamke on Nov 3, 2021 16:44:23 GMT
Anyone got a response from their emails about the missing items? Sent 2, been a week and crickets… I received a response the next day. I'm only missing snowflakes. I'd email again.
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Post by JavaJones on Nov 3, 2021 17:13:40 GMT
Anyone got a response from their emails about the missing items? Sent 2, been a week and crickets… I've sent 2 and no response. First one was last Friday, for reference. I sent an email through their system yesterday about my missing items, and received an email this morning with an apology, and saying that the missing items will be mailed out with the reprint of the Twinkle kit label stickers.
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pancakes
Pearl Clutcher
Posts: 4,993
Feb 4, 2015 6:49:53 GMT
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Post by pancakes on Nov 3, 2021 17:47:04 GMT
Anyone got a response from their emails about the missing items? Sent 2, been a week and crickets… Yes…I got an email within 48 hours. I’m sorry you haven’t gotten a response — the inconsistency is kind of nuts.
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mich5481
Pearl Clutcher
Posts: 2,577
Oct 2, 2017 23:20:46 GMT
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Post by mich5481 on Nov 3, 2021 21:40:54 GMT
I emailed about my missing B&W puffy stickers. I got a package on Monday with the B&W puffy shapes, not the stickers. I need to follow up again.
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Post by sleepingbooty on Nov 4, 2021 14:27:49 GMT
Geesh, this holiday release is a bit of a shit show again, isn't it? Sending out all these missing items is going to cost a fortune (which will cost the customer in one way or another).
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Post by missmcd on Nov 5, 2021 2:14:46 GMT
My order was delivered one day earlier than the tracking originally stated. I double checked and I have everything I ordered. I wanted to say KP definitely is trying to cut down on the plastic waste, which I think we can all appreciate. The puffy shapes, vellum snowflakes and die cuts are all together in one plastic "envelope". The paper and the 3x4 cards aren't in plastic, none of the stickers are in plastic. It's really nice! I hate that so many are having issues so I wanted to chime in and let anyone who might still be waiting on their order that there is hope
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Post by scrappypeanut on Nov 5, 2021 12:58:54 GMT
Sent another email 2 days ago. No response, sent another this morning. Sheesh.
On a happy note the November Kit looks great! And discount codes automatic?!? Finally.
Black Friday deals too!!!
So as a subber we are back to shopping only 2 hours early now?
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 7,903
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Nov 5, 2021 14:38:11 GMT
Sent another email 2 days ago. No response, sent another this morning. Sheesh. I sent my first e-mail last Friday, a follow up this past Tuesday, and then sent a message through their website today. We'll see if I get a response... I did get the sneaks e-mailed. Eh.
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Post by karinec on Nov 5, 2021 16:02:13 GMT
Curious who is going to continue their sub after their commitment is up.
I’m on the fence. I think I just have a big case of Fomo. Some of the past year’s kits have been really great, and some have been such stinkers. I’ve only had a few glitches here and there with my sub and they have always made it right, so I can’t complain about customer service.
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Post by cumber1137 on Nov 5, 2021 16:34:44 GMT
Previews for the next couple kits are out!
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