Expo Refunds

Since no one has responded, I’ll try to reply. At least it will bring your thread to the top.

First, a disclaimer: I have no affiliation with Expo, any venues, vendors, or anything/anyone associated with any of them. This is just my opinon based on what I have read (and it has been awhile since I read anything on this topic):

I don’t know which Expo location you were going to attend. From what I read, some venues would not refund money to the Expo folks. If Expo couldn’t get a refund, then neither could its customers. If I understood correctly, the virtual Expos have been an attempt to make the shopping & classes available virtually, since refunds were not an option in some cases. It may not have been as nice as staying in a hotel room and real life shopping and class experience, but it was something. If the customer had booked and paid ahead of time for a hotel room, I assume that it would have been up to the customer to demand a refund from the hotel under those circumstances.

Queen & Company sent its customers the Queen for a Day freebies PLUS a voucher with a value comparable to the cost of the Queen for a Day event. I doubt they made any money, and they may have lost money, but most of their customers were happy. The vendors who offered classes should have either made the class available online, mailed your class kit, or refunded your money, but that is totally an assumption on my part.

I have no dog in this fight. I tend to procrastinate and just pay at the door. Once in a blue moon, I will sign up early if I want to take a class, but I would expect at least to get the class kit if convention was cancelled. I never signed up for any conventions this year, because I knew that COVID-19 could result in cancellations. I never stay at a hotel, anyway. I’d rather use the hotel money to buy more products/tools.

I don’t know if you are new here (if so, welcome!), or if you have just signed up with a new name because you are hesitant to bring this subject up under your real name for some reason. If you had put down a chunk of money and got nothing in return, I think you should contact the Expo directly.

Or maybe someone else will see this and chime in with better information than I can give you.

I inquired about it on 9/3 and this was the response:

Hello,



Unfortunately the refunds will take months to complete, without the ability to have our regular shows because they are all being cancelled we have very limited income. We have had to re-invent the way we do business and have started doing Virtual events. These events do not bring in the same revenue.

We are working hard to do what we can to be able to eventually offer refunds to all who have requested one. All names, order information and amounts owed are on a spreadsheet. The refunds will be given in the order that the orders were received during Pre-registration.



Thank you for your continued patience during this time.



Sincerely,



Cindy

I agree. 

I had purchased tickets to a concert for my son and I and it was cancelled. My cc was refunded within 2 weeks of the notice of cancellation. Simply put, you did not get the service you paid for. I would file a dispute. 

I called about 2 weeks ago and was told that they have over 3500 refund requests and no $ to process them.
I"m thinking of using part of my now "gift certificate" for one of their virtual class boxes.