Elsabelle
Pearl Clutcher
Posts: 3,688 
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Post by Elsabelle on Dec 12, 2020 20:48:14 GMT
I'm starting to get random diagonal stray cuts so I think I need to update my software. I found this YouTube video. Is this all I need to do before updating? |
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GiantsFan
Prolific Pea
Posts: 8,500
Site Supporter
Jun 27, 2014 14:44:56 GMT
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Post by GiantsFan on Dec 12, 2020 22:18:01 GMT
I always save everything to my hard drive and don't use my library. So I think the Export/Import should work. scrapnnana is a pro at all things electronic cutter related. Maybe she can answer. |
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scrapnnana
Drama Llama
Posts: 6,449
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Post by scrapnnana on Dec 13, 2020 5:37:31 GMT
I learned the hard way that you absolutely want to save your library to your hard drive before updating. I lost personal files because I updated without backing up my library first.
However, those stray cuts may also mean you need to calibrate your machine, or that you are using too much pressure. Sometimes it is better to cut twice and use less pressure. Too much pressure can make cuts go wonky.
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Elsabelle
Pearl Clutcher
Posts: 3,688
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Post by Elsabelle on Dec 13, 2020 6:32:29 GMT
I learned the hard way that you absolutely want to save your library to your hard drive before updating. I lost personal files because I updated without backing up my library first. However, those stray cuts may also mean you need to calibrate your machine, or that you are using too much pressure. Sometimes it is better to cut twice and use less pressure. Too much pressure can make cuts go wonky. Thanks for the tips. I haven’t tested it since I updated the software. But I’ll keep your comments in mind if it’s still doing the stray cuts. Thanks! |
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pinklady
Drama Llama
Posts: 6,052
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Post by pinklady on Dec 13, 2020 16:59:31 GMT
I learned the hard way that you absolutely want to save your library to your hard drive before updating. I lost personal files because I updated without backing up my library first. However, those stray cuts may also mean you need to calibrate your machine, or that you are using too much pressure. Sometimes it is better to cut twice and use less pressure. Too much pressure can make cuts go wonky. I haven’t used my cameo in ages but have a question for you. I save all my personally created files to my hard drive and back them up. Do I need to do the same with my purchased files from the silhouette online store? Or can those always be recovered/redownloaded? |
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scrapnnana
Drama Llama
Posts: 6,449
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Post by scrapnnana on Dec 14, 2020 17:52:41 GMT
I learned the hard way that you absolutely want to save your library to your hard drive before updating. I lost personal files because I updated without backing up my library first. However, those stray cuts may also mean you need to calibrate your machine, or that you are using too much pressure. Sometimes it is better to cut twice and use less pressure. Too much pressure can make cuts go wonky. I haven’t used my cameo in ages but have a question for you. I save all my personally created files to my hard drive and back them up. Do I need to do the same with my purchased files from the silhouette online store? Or can those always be recovered/ It may depend on what version of the software you use. If you are using an older version, definitely export your library to your hard drive for back up. Newer versions of the software sync your library to the Cloud. However, I found out the hard way during a previous software update, that personal files may be lost during an update. That update also eliminated all my folders with the sorted files, so I had thousands of files that were all completely unorganized after that update. Silhouette support helped me get those back, including the files sorted the way they had been before, but my personal files were not recovered. Thankfully, most were individually backed up on my hard drive. If I had exported my library to my hard drive before updating, I wouldn’t have had any files lost. |
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