SECOND UPDATE: Amazon delivery issue in Canada
Apr 26, 2021 17:02:05 GMT
Mary Kay Lady, malibou, and 1 more like this
Post by flanz on Apr 26, 2021 17:02:05 GMT
... package yesterday according to the Amazon website. I called her just now and she hasn't seen it.
Lives on a dead end street with good neighbors, unlikely that someone would have swiped it off of the porch.
I have the name of the delivery company and a tracking number.
Will try to reach them.
Has this happened to you and were you able to get it figured out and resolved to your satisfaction?
There were two items in this shipment, valued at around $140 CAD.
Delivery By Intelcom Courrier Canada Inc.
UPDATE #1
So.... I have a photo of the package being tucked in behind a chair on mum's front porch.
BUT, it's not out there and she didn't know a thing about it. We thought one of her next door neighbors might have picked up the package... one did not, the other one isn't home.
WHO DO I CONTACT re: mum not getting these items? I'm thinking that neither Intelcom nor Amazon has any responsibility at this point... is that right?
UPDATE #2
So the package was stolen from mum's front porch. While it is a dead end street I neglected to mention that there is a path down to a field and river at the end of the street, and apparently there are a lot of people who go up and down that wee hill for exercise every day. Mum also sometimes sees what appear to be homeless people walking up from the river as well.
Without much hope I called Amazon last night and was shocked when the customer service rep said there was no way for him to resend the items but that he was going to refund every penny of the $130 CAD. He sent me an email confirming that, and I reordered the items, with the exception that they will now be sent to an Amazon Hub which if practically down the street from my sister's house. She's more than happy to pick it up and take it to mum's on one of her several weekly visits. Phew!
Happy to share this happy outcome!
Lives on a dead end street with good neighbors, unlikely that someone would have swiped it off of the porch.
I have the name of the delivery company and a tracking number.
Will try to reach them.
Has this happened to you and were you able to get it figured out and resolved to your satisfaction?
There were two items in this shipment, valued at around $140 CAD.
Delivery By Intelcom Courrier Canada Inc.
UPDATE #1
So.... I have a photo of the package being tucked in behind a chair on mum's front porch.
BUT, it's not out there and she didn't know a thing about it. We thought one of her next door neighbors might have picked up the package... one did not, the other one isn't home.
WHO DO I CONTACT re: mum not getting these items? I'm thinking that neither Intelcom nor Amazon has any responsibility at this point... is that right?
UPDATE #2
So the package was stolen from mum's front porch. While it is a dead end street I neglected to mention that there is a path down to a field and river at the end of the street, and apparently there are a lot of people who go up and down that wee hill for exercise every day. Mum also sometimes sees what appear to be homeless people walking up from the river as well.
Without much hope I called Amazon last night and was shocked when the customer service rep said there was no way for him to resend the items but that he was going to refund every penny of the $130 CAD. He sent me an email confirming that, and I reordered the items, with the exception that they will now be sent to an Amazon Hub which if practically down the street from my sister's house. She's more than happy to pick it up and take it to mum's on one of her several weekly visits. Phew!
Happy to share this happy outcome!
