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Post by evnimom on Nov 19, 2014 17:18:51 GMT
I had my zip fitbit since August 2013. That's over a year and way pass any reasonable guarantee period, right? Over the weekend I have had trouble syncing with my computer and have been back and forth emailing their CS without any luck of getting it to sync. It still works; it just doesn't show up on my computer. I told them when I bought it and that I didn't think it could be replaced. They still asked me for my info so I sent this morning. They are sending me a new one! I have had several updates in my mail inbox and I now have a shipping number. Outstanding!
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Post by teddyw on Nov 19, 2014 17:28:54 GMT
I've had the same experience with them.
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Post by alibama on Nov 19, 2014 20:52:56 GMT
I have read on here where several peas have had outstanding customer service with them.
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Post by snappinsami on Nov 19, 2014 20:54:22 GMT
I've heard nothing but great things about their customer service. So nice to see a company doing that right for a change!
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Deleted
Posts: 0
Aug 18, 2025 19:59:58 GMT
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Post by Deleted on Nov 19, 2014 21:25:01 GMT
I've also had great customer service with them. Mine stopped working, and they spent one short email asking me to try a few things. When none of them worked, they sent me a new one immediately -- I didn't even ask. Mine was more than a year old, too. They really stand behind their product.
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Post by tiffanyannhulsey on Nov 19, 2014 21:42:20 GMT
It is good to hear about a company that cares about good customer service.
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Post by evnimom on Nov 19, 2014 23:19:52 GMT
Things like this usually don't happen to me even after everyone tells their story of great CS. I even emailed them that it was over a year old giving them the window to not replace it. I was completely ready to buy a new one and was thinking about a different style. I'm still thinking about getting one of the new ones being released next year - they have a heart rate monitor built in.
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