|
|
Post by mom on Sept 2, 2021 18:39:47 GMT
I have also used PP for years, and had always been happy. I also had two very bad interactions with Brian and it soured me as well. I still love the prints, and size options. I am less thrilled with the customer service part and am looking for another option because I need to place an order soon. I never had a problem with Mpix. You could give them a try! Mpix is who I use for larger size photos. I love their quality. |
|
|
|
Post by kmage on Sept 2, 2021 23:17:33 GMT
Hi Kendra! I apologize if you felt that I argued with you. This was not my intent. I was simply trying to explain that we were unable to print images without the white stripe at the top, since you uploaded screenshots. I was happy to and did offer to reprint new files if you had sent me ones without the screenshot stripe at the top of the image. As for the images being blurry, this was because of low lighting and the focal point being off and the subject not being in focus. We are more than happy to reprint if you have different images to see if you are more satisfied. If you feel like you would like to give us a second chance, let us know and we are happy to work with you and see what we can do! UPDATE: I reached out to them via email, send photos (requested) of the blurry, strange prints. Some of the prints had a white stripe on them, and were cropped very oddly, VERY washed out color, etc....Brian at PP argued with me, emailed me back that that was the way I took the photo, ummmmmm no, it was not, I took them on my phone and there was no weird stripe on there, and the color looked fine on the computer. When I showed the mismatched prints, he offered to reprint those. When I said about the missing prints, he asked me which ones and their #, I don't know, I ordered over 200 prints! Anyway-I won't be dealing with them anymore and will be filing a request for a refund via PayPal. Won't ever use them again and am bummed that I tried. Ordered from them, just received. Some weird prints, some came out fine, others not so much. For comparison, I printed some of the same prints at Walgreens, they came out just fine, similar quality. Was not super impressed for 1) price and 2) non-ease of use and 3) customer service. I had a bunch of questions and found their website very challenging to navigate. I could not increase photo print sizes, or I would have ordered some 5x7's. All I was able to get was 4x6. Oddly enough some of the same print (ordered 3 copies) one was blurry, and 2 were fine. Same exact print. Long wait time to call and talk to someone, and the help chat did not know how to help me. They couldn't even tell me how to get a 5x7 of the same print. Edited to add since they say they "check every print" I was unpleasantly surprised that they send some of the really bad prints out. I find this COMPLETELY inappropriate. How dare you come on a message board that I have a user name on and discuss this with me here? Since this is your first post, clearly you came on here on purpose to find me and make this public. You are representing a business, one that I had trouble with (and from the sounds of it lots of others did too) and instead of emailing me or contacting me privately you followed me here? I certainly hope you are the owner, because I have screenshotted this and will be contacting them immediately. |
|
|
|
Post by SnoopyFan on Sept 2, 2021 23:52:08 GMT
I used Persnickety exclusively for my photos for years even though their website has never been user-friendly (in my opinion).
I absolutely cannot get their app to work. Every time I have tried it locks up my phone. I've given up on them. There are too many other options out there that aren't frustrating.
|
|
|
|
Post by Skellinton on Sept 3, 2021 0:13:08 GMT
Hi Kendra! I apologize if you felt that I argued with you. This was not my intent. I was simply trying to explain that we were unable to print images without the white stripe at the top, since you uploaded screenshots. I was happy to and did offer to reprint new files if you had sent me ones without the screenshot stripe at the top of the image. As for the images being blurry, this was because of low lighting and the focal point being off and the subject not being in focus. We are more than happy to reprint if you have different images to see if you are more satisfied. If you feel like you would like to give us a second chance, let us know and we are happy to work with you and see what we can do! I find this COMPLETELY inappropriate. How dare you come on a message board that I have a user name on and discuss this with me here? Since this is your first post, clearly you came on here on purpose to find me and make this public. You are representing a business, one that I had trouble with (and from the sounds of it lots of others did too) and instead of emailing me or contacting me privately you followed me here? I certainly hope you are the owner, because I have screenshotted this and will be contacting them immediately. They did the same thing to me on the old Two Peas. Completely inappropriate. |
|
julie5
Pearl Clutcher
Posts: 3,621 
|
Post by julie5 on Sept 3, 2021 0:57:27 GMT
I never had a problem with Mpix. You could give them a try! Mpix is who I use for larger size photos. I love their quality. Ditto. I use mpix for large prints and love them. I’ve been using the for portraits for 15 years. |
|
julie5
Pearl Clutcher
Posts: 3,621
|
Post by julie5 on Sept 3, 2021 1:02:21 GMT
Hi Kendra! I apologize if you felt that I argued with you. This was not my intent. I was simply trying to explain that we were unable to print images without the white stripe at the top, since you uploaded screenshots. I was happy to and did offer to reprint new files if you had sent me ones without the screenshot stripe at the top of the image. As for the images being blurry, this was because of low lighting and the focal point being off and the subject not being in focus. We are more than happy to reprint if you have different images to see if you are more satisfied. If you feel like you would like to give us a second chance, let us know and we are happy to work with you and see what we can do! I find this COMPLETELY inappropriate. How dare you come on a message board that I have a user name on and discuss this with me here? Since this is your first post, clearly you came on here on purpose to find me and make this public. You are representing a business, one that I had trouble with (and from the sounds of it lots of others did too) and instead of emailing me or contacting me privately you followed me here? I certainly hope you are the owner, because I have screenshotted this and will be contacting them immediately. Yep. Not cool. He could have read your post and contacted you via email to fix this. Snd then you could have come here and said “hey, persnickety guy made things right with me!” It’s kinda creepy. |
|
|
|
Post by Night Owl on Sept 3, 2021 5:56:13 GMT
I never had a problem with Mpix. You could give them a try! Mpix is who I use for larger size photos. I love their quality. I recently placed 2 orders with mpix (check for coupons because I used coupons on both orders). I was really pleased with my photos and I am giving some of the enlargements as gifts. |
|
Gennifer
Drama Llama
Posts: 5,242
|
Post by Gennifer on Sept 6, 2021 9:18:17 GMT
I don’t think it’s inappropriate for them to respond here, because it was brought up here and discussed repeatedly. “Persnickety Prints” is in the thread title, it’s not like it’s buried on some hidden website behind a password and secret handshake. I’ve always had amazing service from Persnickety, and brianw in particular. I’m sorry, OP, that your experience was not the same. |
|
maryjo
Full Member
Posts: 400
Jul 31, 2015 16:40:25 GMT
|
Post by maryjo on Sept 6, 2021 14:27:12 GMT
I don’t think it’s inappropriate for them to respond here, because it was brought up here and discussed repeatedly. “Persnickety Prints” is in the thread title, it’s not like it’s buried on some hidden website behind a password and secret handshake. I’ve always had amazing service from Persnickety, and brianw in particular. I’m sorry, OP, that your experience was not the same. Yes - I’ve seen several companies respond to posts here and the old 2p’s site back in the day. So I don’t find this unusual at all. I ordered from persnickety for the first time recently because they had the sizes I needed. Prints were good quality so I was happy, but I do find the site hard to navigate which is why I have avoided ordering in the past even though they had rave reviews. I typically use Mpix when they have 25-30% off sales. Always good quality for me but didn’t have the sizes I needed for this project. |
|
|
|
Post by Skellinton on Sept 6, 2021 14:36:37 GMT
I don’t think it’s inappropriate for them to respond here, because it was brought up here and discussed repeatedly. “Persnickety Prints” is in the thread title, it’s not like it’s buried on some hidden website behind a password and secret handshake. I’ve always had amazing service from Persnickety, and brianw in particular. I’m sorry, OP, that your experience was not the same. It is inappropriate to use her real name on here. A lot of peas don't disclose that info for a myriad of reasons. He should have used her user name if he felt this was the best way to further communicate with her. He did the same thing to me on the old board and I don't use my real name on any forum or platform, so I am super sensitive about that. I am glad you had good customer service and that does seem to be the norm, but for those of us with bad experiences it is REALLY bad. |
|
|
|
Post by hop2 on Sept 6, 2021 15:49:32 GMT
I don’t think it’s inappropriate for them to respond here, because it was brought up here and discussed repeatedly. “Persnickety Prints” is in the thread title, it’s not like it’s buried on some hidden website behind a password and secret handshake. I’ve always had amazing service from Persnickety, and brianw in particular. I’m sorry, OP, that your experience was not the same. It is inappropriate to use her real name on here. A lot of peas don't disclose that info for a myriad of reasons. He should have used her user name if he felt this was the best way to further communicate with her. He did the same thing to me on the old board and I don't use my real name on any forum or platform, so I am super sensitive about that. I am glad you had good customer service and that does seem to be the norm, but for those of us with bad experiences it is REALLY bad. I agree. It is disrespectful to use her real name here. That is not the name she used here. A stranger coming then outing her irl info isn’t acceptable. Addressing the post with their name on it I have no issues with. A few companies do it and it can clear things up quickly. But using a persons irl info on a public message board is not acceptable. |
|
|
|
Post by kmage on Sept 6, 2021 16:24:49 GMT
It is inappropriate to use her real name on here. A lot of peas don't disclose that info for a myriad of reasons. He should have used her user name if he felt this was the best way to further communicate with her. He did the same thing to me on the old board and I don't use my real name on any forum or platform, so I am super sensitive about that. I am glad you had good customer service and that does seem to be the norm, but for those of us with bad experiences it is REALLY bad. This is what I take issue with, along with the fact that he choose to do discuss that in a post rather than just continuing the email exchange we had been having. IMO that is extremely unprofessional. He came to this message board (so what, he was trolling the internet doing searches for the company name and came across my post?) then read it and figured out who he had been emailing with...out of how many customers...and then proceeded to make a post, with my IRL name, and discuss what he could have sent to me in an email. Just bad all around, bad photos, bad customer service, just not what I am looking for. It's unfortunate as I really enjoy and try to support small locally owned companies instead of big box cooperate. However I also think things like this can be a learning experience and hopefully he learns something about customer service. |
|
maryjo
Full Member
Posts: 400
Jul 31, 2015 16:40:25 GMT
|
Post by maryjo on Sept 6, 2021 19:07:34 GMT
It is inappropriate to use her real name on here. A lot of peas don't disclose that info for a myriad of reasons. He should have used her user name if he felt this was the best way to further communicate with her. He did the same thing to me on the old board and I don't use my real name on any forum or platform, so I am super sensitive about that. I am glad you had good customer service and that does seem to be the norm, but for those of us with bad experiences it is REALLY bad. I agree. It is disrespectful to use her real name here. That is not the name she used here. A stranger coming then outing her irl info isn’t acceptable. Addressing the post with their name on it I have no issues with. A few companies do it and it can clear things up quickly. But using a persons irl info on a public message board is not acceptable. Oooh that totally didn’t register with me that he used her first name when she doesn’t use it on here. 👎🏻 |
|
Gennifer
Drama Llama
Posts: 5,242
|
Post by Gennifer on Sept 6, 2021 21:29:05 GMT
It is inappropriate to use her real name on here. A lot of peas don't disclose that info for a myriad of reasons. He should have used her user name if he felt this was the best way to further communicate with her. He did the same thing to me on the old board and I don't use my real name on any forum or platform, so I am super sensitive about that. I am glad you had good customer service and that does seem to be the norm, but for those of us with bad experiences it is REALLY bad. This is what I take issue with, along with the fact that he choose to do discuss that in a post rather than just continuing the email exchange we had been having. IMO that is extremely unprofessional. He came to this message board (so what, he was trolling the internet doing searches for the company name and came across my post?) then read it and figured out who he had been emailing with...out of how many customers...and then proceeded to make a post, with my IRL name, and discuss what he could have sent to me in an email. Just bad all around, bad photos, bad customer service, just not what I am looking for. It's unfortunate as I really enjoy and try to support small locally owned companies instead of big box cooperate. However I also think things like this can be a learning experience and hopefully he learns something about customer service. But, you used *his* name, and discussed it in this post instead of continuing via email. I just don’t see how you can be mad that he did something you already did. |
|
|
|
Post by Skellinton on Sept 6, 2021 21:35:37 GMT
This is what I take issue with, along with the fact that he choose to do discuss that in a post rather than just continuing the email exchange we had been having. IMO that is extremely unprofessional. He came to this message board (so what, he was trolling the internet doing searches for the company name and came across my post?) then read it and figured out who he had been emailing with...out of how many customers...and then proceeded to make a post, with my IRL name, and discuss what he could have sent to me in an email. Just bad all around, bad photos, bad customer service, just not what I am looking for. It's unfortunate as I really enjoy and try to support small locally owned companies instead of big box cooperate. However I also think things like this can be a learning experience and hopefully he learns something about customer service. But, you used *his* name, and discussed it in this post instead of continuing via email. I just don’t see how you can be mad that he did something you already did. His name is public record on their site. Anyone who goes to PP can easily find his name. He is part of a business where his information and photo are part of their website. She is a private citizen on a message board who doesn't use her real name on here. You really don't see anything different? |
|
|
|
Post by sleepingbooty on Sept 6, 2021 21:46:14 GMT
You'd think 2PR was the social media help & CS account of Persnickety Prints by the plot twist this thread took. Wow, not ok. This is an independent board. If a CS rep wishes to reach out, they ought to contact the member privately and seek a good resolution that way. Easiest manner to turn a bad review discussion into good karma points. You bet your sweet butt cheeks board members update when happy endings take place after a public complaint.
The customer's identity is protected by the sales contract they sign with the company. Calling them out by name on here is not ok. And it's definitely very poorly looked upon. So yeah, bonus bad karma points instead.
|
|
|
|
Post by sleepingbooty on Sept 6, 2021 21:59:40 GMT
But, you used *his* name, and discussed it in this post instead of continuing via email. I just don’t see how you can be mad that he did something you already did. The analogy made here isn't correct: she give the CS rep's first name in her thread like one does telling a story. She didn't identify a board member by their IRL first name. The two are not comparable. She is absolutely within her rights to be mad in this case. |
|
|
|
Post by frenchie on Sept 7, 2021 15:36:15 GMT
Hi Kendra! I apologize if you felt that I argued with you. This was not my intent. I was simply trying to explain that we were unable to print images without the white stripe at the top, since you uploaded screenshots. I was happy to and did offer to reprint new files if you had sent me ones without the screenshot stripe at the top of the image. As for the images being blurry, this was because of low lighting and the focal point being off and the subject not being in focus. We are more than happy to reprint if you have different images to see if you are more satisfied. If you feel like you would like to give us a second chance, let us know and we are happy to work with you and see what we can do! I find this COMPLETELY inappropriate. How dare you come on a message board that I have a user name on and discuss this with me here? Since this is your first post, clearly you came on here on purpose to find me and make this public. You are representing a business, one that I had trouble with (and from the sounds of it lots of others did too) and instead of emailing me or contacting me privately you followed me here? I certainly hope you are the owner, because I have screenshotted this and will be contacting them immediately. [/quote. Agree with you 100%. It’s almost as if he is trying to embarrass you or something. He should’ve done this through email-obviously he knows your name. If I were the owner, I could not apologize to you fast enough. |
|
|
|
Post by hop2 on Sept 7, 2021 17:01:27 GMT
I find this COMPLETELY inappropriate. How dare you come on a message board that I have a user name on and discuss this with me here? Since this is your first post, clearly you came on here on purpose to find me and make this public. You are representing a business, one that I had trouble with (and from the sounds of it lots of others did too) and instead of emailing me or contacting me privately you followed me here? I certainly hope you are the owner, because I have screenshotted this and will be contacting them immediately. [/quote. Agree with you 100%. It’s almost as if he is trying to embarrass you or something. He should’ve done this through email-obviously he knows your name. If I were the owner, I could not apologize to you fast enough. I agree. Each company you do business with has your personal info, name, address, cc# etc. It’s a really bad idea for a company to show you who they are by exposing a customers irl info on an ‘anonymous’ message board. ( or any social media ) it’s NOT the same as using a customer service persons ‘name’ that is on their website. Which may or may it be that persons irl info, some companies make up names. There’s one company I deal with that no matter who you get from customer service their name is ‘Sam’ . Either they made it up or they hired several Sams and put them all in customer service. Lol There’s a certain stamp company who’s owner sometimes does that and no matter how much I like the stamps or other products I can never follow thru with a transaction with them because what if some snag happened and I’m the next victim to be outed because I dared ask a question? I’ve had stuff in a basket a lot of times over there and I always end up backing out. No thx. That rubs me the wrong way. I say that as a person who likes when ACOT or Scrapbook . Com comes on here to answer questions - that’s totally different. |
|
julie5
Pearl Clutcher
Posts: 3,621
|
Post by julie5 on Sept 7, 2021 17:19:02 GMT
You'd think 2PR was the social media help & CS account of Persnickety Prints by the plot twist this thread took. Wow, not ok. This is an independent board. If a CS rep wishes to reach out, they ought to contact the member privately and seek a good resolution that way. Easiest manner to turn a bad review discussion into good karma points. You bet your sweet butt cheeks board members update when happy endings take place after a public complaint. The customer's identity is protected by the sales contract they sign with the company. Calling them out by name on here is not ok. And it's definitely very poorly looked upon. So yeah, bonus bad karma points instead. Exactly. It’s called doxxing and it’s very serious. I was on a snark group once where the owner doxxed me by using my info she had on her end to find me on Instagram. Not cool and I noped tf out of there. |
|
julie5
Pearl Clutcher
Posts: 3,621
|
Post by julie5 on Sept 7, 2021 17:19:57 GMT
I agree. Each company you do business with has your personal info, name, address, cc# etc. It’s a really bad idea for a company to show you who they are by exposing a customers irl info on an ‘anonymous’ message board. ( or any social media ) it’s NOT the same as using a customer service persons ‘name’ that is on their website. Which may or may it be that persons irl info, some companies make up names. There’s one company I deal with that no matter who you get from customer service their name is ‘Sam’ . Either they made it up or they hired several Sams and put them all in customer service. Lol There’s a certain stamp company who’s owner sometimes does that and no matter how much I like the stamps or other products I can never follow thru with a transaction with them because what if some snag happened and I’m the next victim to be outed because I dared ask a question? I’ve had stuff in a basket a lot of times over there and I always end up backing out. No thx. That rubs me the wrong way. I say that as a person who likes when ACOT or Scrapbook . Com comes on here to answer questions - that’s totally different. I almost think I know what company you’re talking about, because I’ve had that exact same feeling. |
|
julie5
Pearl Clutcher
Posts: 3,621
|
Post by julie5 on Sept 7, 2021 17:24:03 GMT
This is what I take issue with, along with the fact that he choose to do discuss that in a post rather than just continuing the email exchange we had been having. IMO that is extremely unprofessional. He came to this message board (so what, he was trolling the internet doing searches for the company name and came across my post?) then read it and figured out who he had been emailing with...out of how many customers...and then proceeded to make a post, with my IRL name, and discuss what he could have sent to me in an email. Just bad all around, bad photos, bad customer service, just not what I am looking for. It's unfortunate as I really enjoy and try to support small locally owned companies instead of big box cooperate. However I also think things like this can be a learning experience and hopefully he learns something about customer service. But, you used *his* name, and discussed it in this post instead of continuing via email. I just don’t see how you can be mad that he did something you already did. The issue is he has access to more of her info than she has of his. He has her credit card amd address. He’s in essence doxxed her. I’m sorry you can’t seem to comprehend that. |
|
|
|
Post by mom on Sept 7, 2021 18:43:25 GMT
You'd think 2PR was the social media help & CS account of Persnickety Prints by the plot twist this thread took. Wow, not ok. This is an independent board. If a CS rep wishes to reach out, they ought to contact the member privately and seek a good resolution that way. Easiest manner to turn a bad review discussion into good karma points. You bet your sweet butt cheeks board members update when happy endings take place after a public complaint. The customer's identity is protected by the sales contract they sign with the company. Calling them out by name on here is not ok. And it's definitely very poorly looked upon. So yeah, bonus bad karma points instead. Yeah…for me, this is no longer about bad customer service or bad photos. This crosses the line for me and I won’t ever be purchasing from them again. I was doxxed by a paper manufacturer on the old 2P board and that’s not a good business practice. I cannot support businesses who do that. I get that some Peas have personal relationships with the owners that give them a better overall opinion of the business. But for those who only base our opinions on the interactions with CS, well, doxxing isn’t a great look. |
|
lynn0117
Full Member
Posts: 247
Jul 2, 2018 15:47:03 GMT
|
Post by lynn0117 on Sept 7, 2021 19:57:58 GMT
This bums me out because I usually love PP. I don’t think I can use them after this. I take doxxing very seriously. This whole situation was handled poorly on their end.!
|
|
Gennifer
Drama Llama
Posts: 5,242
|
Post by Gennifer on Sept 7, 2021 20:13:15 GMT
Yeah, it’s not considered doxxing unless there’s malicious intent. I’m pretty sure trying to provide customer service wouldn’t qualify.
But, we all have our lines of what is acceptable. ✌🏻
|
|
lynn0117
Full Member
Posts: 247
Jul 2, 2018 15:47:03 GMT
|
Post by lynn0117 on Sept 7, 2021 20:25:19 GMT
Yeah, it’s not considered doxxing unless there’s malicious intent. I’m pretty sure trying to provide customer service wouldn’t qualify. But, we all have our lines of what is acceptable. ✌🏻 No. You are wrong. Doxxing is revealing private, personal information about someone that they themselves had not revealed online. It doesn’t matter the reason. |
|
|
|
Post by Skellinton on Sept 7, 2021 22:20:24 GMT
Yeah, it’s not considered doxxing unless there’s malicious intent. I’m pretty sure trying to provide customer service wouldn’t qualify. But, we all have our lines of what is acceptable. ✌🏻 No. You are wrong. Doxxing is revealing private, personal information about someone that they themselves had not revealed online. It doesn’t matter the reason. Yep. On the old two peas they put my first and last name on the thread. I had to contact 2 peas to get the thread taken down since I couldn’t get them to remove it and people had copied and pasted it. To me it doesn’t matter if the intent was malicious or not, it is in extremely bad form to publish someone’s first name if it is not the name they use on the board. Brian EASILY could have addressed the problem by tagging the OP with her user name. Absolutely NO need to use her real name. None. I honestly can’t believe anyone finds that worth defending. |
|
ComplicatedLady
Pearl Clutcher
Posts: 3,095
Location: Valley of the Sun
|
Post by ComplicatedLady on Sept 7, 2021 23:36:19 GMT
No. You are wrong. Doxxing is revealing private, personal information about someone that they themselves had not revealed online. It doesn’t matter the reason. Yep. On the old two peas they put my first and last name on the thread. I had to contact 2 peas to get the thread taken down since I couldn’t get them to remove it and people had copied and pasted it. To me it doesn’t matter if the intent was malicious or not, it is in extremely bad form to publish someone’s first name if it is not the name they use on the board. Brian EASILY could have addressed the problem by tagging the OP with her user name. Absolutely NO need to use her real name. None. I honestly can’t believe anyone finds that worth defending. Bolding is mine. Whoa—that is crazy. |
|
pancakes
Drama Llama
Posts: 5,002
|
Post by pancakes on Sept 8, 2021 14:02:51 GMT
It is inappropriate to use her real name on here. A lot of peas don't disclose that info for a myriad of reasons. He should have used her user name if he felt this was the best way to further communicate with her. He did the same thing to me on the old board and I don't use my real name on any forum or platform, so I am super sensitive about that. I am glad you had good customer service and that does seem to be the norm, but for those of us with bad experiences it is REALLY bad. This is what I take issue with, along with the fact that he choose to do discuss that in a post rather than just continuing the email exchange we had been having. IMO that is extremely unprofessional. He came to this message board (so what, he was trolling the internet doing searches for the company name and came across my post?) then read it and figured out who he had been emailing with...out of how many customers...and then proceeded to make a post, with my IRL name, and discuss what he could have sent to me in an email. Just bad all around, bad photos, bad customer service, just not what I am looking for. It's unfortunate as I really enjoy and try to support small locally owned companies instead of big box cooperate. However I also think things like this can be a learning experience and hopefully he learns something about customer service. I disagree with what he did and how he handled this. However just for some perspective, as a marketer, there are a lot of ways I can get alerted to a company mention, whether it’s through a basic Google news alert or sentiment analysis. It’s unlikely he followed you or anything like that. |
|
|
|
Post by chaosisapony on Sept 8, 2021 22:05:50 GMT
I signed up for the Persnickety box earlier this year and was disappointed in the quality of the prints I got from them. I ended up getting a PM 400 and those prints were far superior to what I received from Persnickety. I was bummed because I’ve always heard such great things about them. I signed up for the Persnickety Box in the spring and I was really disappointed too. The quality was just not there like it usually is from Persnickety. The prints were thin and washed out. I cancelled after two boxes. I have a hard time with their site too. It's one of those things I just don't understand. There's a million photo printing companies out there with easy to navigate sites. Why can't Persnickety do better on the site? I most often use Persnickety and Mpix. Mpix really just let me down on an order for the first time in the 15 years I have been ordering from them. I used to work in a lab, I understand printing can be tricky but these places charge a premium because they are supposed to be printing to make each photo the best it can be. The last order I received it was noticeable that they hadn't even properly calibrated their printer (the color of the 5x7 was different than the color of the 4x6- this is super easy to fix if they are caring for their machines correctly). I'm about to just give up and start printing things myself. With how expensive shipping is anymore I doubt it would cost more than ordering and I wouldn't have to wait ages for the prints. |
|
