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Post by kmage on Aug 24, 2021 18:18:25 GMT
UPDATE: I reached out to them via email, send photos (requested) of the blurry, strange prints. Some of the prints had a white stripe on them, and were cropped very oddly, VERY washed out color, etc....Brian at PP argued with me, emailed me back that that was the way I took the photo, ummmmmm no, it was not, I took them on my phone and there was no weird stripe on there, and the color looked fine on the computer. When I showed the mismatched prints, he offered to reprint those. When I said about the missing prints, he asked me which ones and their #, I don't know, I ordered over 200 prints! Anyway-I won't be dealing with them anymore and will be filing a request for a refund via PayPal. Won't ever use them again and am bummed that I tried.
Ordered from them, just received. Some weird prints, some came out fine, others not so much. For comparison, I printed some of the same prints at Walgreens, they came out just fine, similar quality. Was not super impressed for 1) price and 2) non-ease of use and 3) customer service.
I had a bunch of questions and found their website very challenging to navigate. I could not increase photo print sizes, or I would have ordered some 5x7's. All I was able to get was 4x6.
Oddly enough some of the same print (ordered 3 copies) one was blurry, and 2 were fine. Same exact print. Long wait time to call and talk to someone, and the help chat did not know how to help me. They couldn't even tell me how to get a 5x7 of the same print.
Edited to add since they say they "check every print" I was unpleasantly surprised that they send some of the really bad prints out.
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Post by missmcd on Aug 24, 2021 19:17:30 GMT
That's awful, I'm sorry! Hopefully they can get everything worked out because they are the only company I use and I absolutely love their quality. I won't print anywhere else. Sounds like an off order somehow. Have you sent an email?
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Post by MARIBETHR on Aug 24, 2021 19:27:55 GMT
I too exclusively use Persnikity Prints and have for quite some time. Although I will agree that their website can be a bit challenging I have learned to navigate it and feel comfortable using it. The quality of the prints has always been good. The only thing I dislike about them is they don't offer some of the sizes I would like, like a 2x2. However I have looked and other printing companies do not off those sizes either. By the way I order 5 x 7 all the time.
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Post by mom on Aug 24, 2021 22:45:32 GMT
Weird. I use PP all the time and there is a learning curve for their site, I dont have any trouble using it now. I also always have great photos sent back to me. I order 3x4, 4x6, 5x7 and 12x12 pretty regularly.
Sorry you had a bad experience with them!
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Post by babylou on Aug 24, 2021 22:54:25 GMT
I am also sorry that you had a bad experience. I hope this doesn't sour you to them, because honestly, this doesn't sound like the norm for them. I've never had any trouble finding or ordering various sizes. That being said, I only go to their site on a regular PC. I have no idea what or how their site looks or works on a phone or tablet. Maybe that is part of the issue. I don't know. Also, I've always had good luck with my prints. I'm not sure why some would be ok, and some are not. I definitely would email or send a message on their Facebook. What I know of their company, they would not want a disappointed customer and I really think they would take care of it. I think everyone and everywhere is dealing with lack of employees and new employees and possibly your order slid through the cracks. I hope you can get it resolved.
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Post by frenchie on Aug 25, 2021 0:50:34 GMT
I signed up for the Persnickety box earlier this year and was disappointed in the quality of the prints I got from them. I ended up getting a PM 400 and those prints were far superior to what I received from Persnickety. I was bummed because I’ve always heard such great things about them.
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Post by justkat on Aug 25, 2021 3:45:00 GMT
I'm sorry you had such a negative experience.
I've always been very happy with their quality and customer service. I once placed a huge order which included some journal cards. PP called me to explain they wouldn't print very well,something to do with the resolution. Anyway instead of just printing them, they called me and helped me to upload to their site so they'd print correctly.
As others said I think this is a one-off. I'd email or call them as I'm sure they'll make it right by you.
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cbscrapper
Pearl Clutcher
Posts: 3,483 
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Post by cbscrapper on Aug 25, 2021 4:04:32 GMT
I too exclusively use Persnikity Prints and have for quite some time. Although I will agree that their website can be a bit challenging I have learned to navigate it and feel comfortable using it. The quality of the prints has always been good. The only thing I dislike about them is they don't offer some of the sizes I would like, like a 2x2. However I have looked and other printing companies do not off those sizes either. By the way I order 5 x 7 all the time. You can get 2x2 prints from them by ordering Photo strips. You have to cut them apart, but they would be 2x2 with a white border. www.persnicketyprints.com/products/photostrip-print/ |
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Post by melanieg on Aug 25, 2021 4:20:09 GMT
The only thing I dislike about them is they don't offer some of the sizes I would like, like a 2x2. However I have looked and other printing companies do not off those sizes either. By the way I order 5 x 7 all the time. You can use photosheet to put a bunch of 2x2 pics onto a 4x6. Just need to trim them down when you get the print. |
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Post by MARIBETHR on Aug 25, 2021 11:08:07 GMT
You can get 2x2 prints from them by ordering Photo strips. You have to cut them apart, but they would be 2x2 with a white border Thanks for the info. |
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Post by MARIBETHR on Aug 25, 2021 11:08:39 GMT
You can use photosheet to put a bunch of 2x2 pics onto a 4x6. Just need to trim them down when you get the print. Thank you for the info. |
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Post by maryboys on Aug 25, 2021 13:58:01 GMT
In my experience, they always make things right and the quality is excellent. I hope you get your concerns resolved  . I agree that the website is not the most user friendly. |
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Post by kmage on Aug 27, 2021 19:50:36 GMT
update first post
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jediannie
Pearl Clutcher
Posts: 3,104
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Aug 27, 2021 20:08:55 GMT
That's just awful! I'm sorry the update was not positive and that they responded that way.  |
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Post by sleepingbooty on Aug 27, 2021 20:47:32 GMT
Wow, talk about terrible CS. I do wonder what's going on with the amount of Persnickety Prints codes I've seen floating about recently. It could very well be a change in lab setup which is now affecting quality. I don't follow PP/LifePics since I'm not American so there may be some changes happening in the company.
Sorry you had so many issues! I hope you get your corrected prints and that they will live up to PP's reputation.
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Elsabelle
Pearl Clutcher
Posts: 3,688
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Post by Elsabelle on Aug 27, 2021 21:26:53 GMT
That's terrible customer service. I hope you get your money back.
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Post by miss2peas on Aug 27, 2021 21:33:03 GMT
My girlfriend recently tried them with a really big order for a special project and her prints were just not vibrant. I had always heard how nice the prints were but hers were all subpar. She contacted them and they came across as not too concerned. She was told to email them with a list of which prints she had an issue with, when she clearly told them the whole batch wasn’t good. She felt like her order was too large and the request was just not gonna work for the situation. I’m not sure what they could of did but they could have done something much more I believe.
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Post by Skellinton on Aug 27, 2021 21:48:27 GMT
I haven’t used them since the original 2Peas, I started using them after Scrapbook Pictures closed and besides the fact their website was a nightmare I had HORRID customer service from them. I can’t remember the issue now, but it was 100% their fault and the response was terrible. I remember starting a thread on the old board about them.
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Post by maryboys on Aug 27, 2021 22:12:27 GMT
This is not good news - apparently things are changing there! I'm sorry for your experience |
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,565
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Aug 27, 2021 22:16:58 GMT
UPDATE: I reached out to them via email, send photos (requested) of the blurry, strange prints. Some of the prints had a white stripe on them, and were cropped very oddly, VERY washed out color, etc....Brian at PP argued with me, emailed me back that that was the way I took the photo, ummmmmm no, it was not, I took them on my phone and there was no weird stripe on there, and the color looked fine on the computer. When I showed the mismatched prints, he offered to reprint those. When I said about the missing prints, he asked me which ones and their #, I don't know, I ordered over 200 prints! Anyway-I won't be dealing with them anymore and will be filing a request for a refund via PayPal. Won't ever use them again and am bummed that I tried. That really sucks! I'm sorry your experience was so terrible. I only order for our big trips, but I might change that.. |
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Post by steakgoddess on Aug 28, 2021 5:15:11 GMT
Well, I’m glad I didn’t just place my huge photo order with them. I was THISCLOSE, but decided not to mess with it.
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Post by QueSeraSera on Aug 28, 2021 5:38:00 GMT
I placed a lot of orders with PP. When I had an issue, I received a snarky email response from the owner. Their quality has been declining for some time. That and the snarky email are enough for me to move on.
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Post by crystalb on Aug 28, 2021 22:34:25 GMT
I have been printing with them this year, as I bought credits. Until this last time my experience was decent. This time, I got someone elses pictures, smack dab in the middle of my photos (30 of someone elses). When I contacted them, they told me to discard, then called and asked me to keep, that they would contact me via email. Nothing since.
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Post by mrssch on Aug 29, 2021 20:39:00 GMT
Nope. Won’t be sending my order to PP. Thanks for sharing your experience. It really stinks that they wouldn’t make it right. Customer Service is everything.
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Post by mom on Aug 29, 2021 20:56:37 GMT
All these bad experiences make me sad. I’ve been a supporter of them for years and always buy credits to use throughout the year. I’m sorry things are declining.
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jediannie
Pearl Clutcher
Posts: 3,104
Jun 30, 2014 3:19:06 GMT
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Post by jediannie on Aug 29, 2021 20:58:59 GMT
Well crap! I have some credits with them and now I'm bummed I didn't use them sooner. I haven't ordered in a few years and now maybe I'll wait a bit more in the hopes that their customer service will turn around.
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julie5
Pearl Clutcher
Posts: 3,621
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Post by julie5 on Aug 29, 2021 23:14:20 GMT
Oh that update makes me stabby. I’ve never used them because the website used to be bonkers, then the app was bonkers. I used the free prints app for YEARS until this year when I bought a home printer.
Persnickety is well, supposed to be persnickety. It kinda pisses me off that they weren’t apologetic to you. It takes a lot of time and effor to upload that many pix to order. It’s a pita to be sure.
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Post by teacherlisa on Sept 1, 2021 19:46:59 GMT
I have also used PP for years, and had always been happy. I also had two very bad interactions with Brian and it soured me as well. I still love the prints, and size options. I am less thrilled with the customer service part and am looking for another option because I need to place an order soon.
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dawnnikol
Prolific Pea
'A life without books is a life not lived.' Jay Kristoff
Posts: 8,565
Sept 21, 2015 18:39:25 GMT
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Post by dawnnikol on Sept 1, 2021 20:34:37 GMT
I have also used PP for years, and had always been happy. I also had two very bad interactions with Brian and it soured me as well. I still love the prints, and size options. I am less thrilled with the customer service part and am looking for another option because I need to place an order soon. I never had a problem with Mpix. You could give them a try! |
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Post by amp on Sept 2, 2021 16:19:12 GMT
All these bad experiences make me sad. I’ve been a supporter of them for years and always buy credits to use throughout the year. I’m sorry things are declining. Me, too! I was about to place a big order, my first since March, and I'm a little scared. I've always gotten pretty good customer service and good quality prints. This news is sad. |
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. I agree that the website is not the most user friendly.
