msupea
Full Member
Posts: 419
Aug 21, 2020 13:12:25 GMT
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Post by msupea on Jan 1, 2022 23:26:19 GMT
Anyone having issues with it shutting down unexpectedly? Just updated to the newest version (basic version) and it’s crashed 4 times in 2 hours. I regret updating. Ugh.
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penguinpea
Junior Member
Posts: 62
Aug 20, 2014 16:40:52 GMT
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Post by penguinpea on Jan 2, 2022 1:20:17 GMT
Oh no, I just updated today. I didn't know there were issues.
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scrapnnana
Drama Llama
Posts: 6,446 
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Post by scrapnnana on Jan 2, 2022 2:52:24 GMT
If your designs are stored on the cloud, you could uninstall the software and reinstall an older version. Just save/export your library first.
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Post by tealpaperowl on Jan 2, 2022 20:07:12 GMT
Yes! It keeps shutting down if I scroll in my library at all. Ugh!
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Post by riversong1963 on Jan 3, 2022 17:09:09 GMT
Have you re-started your computer lately? I would try that first. If that doesn't work, you might want to uninstall and re-install Silhouette Studio. You should make sure that your library is backed up before you do that. I'm not sure how to do that, because most of my images are already stored on my laptop in separate files. You can also contact Silhouette Support HERE. |
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Post by jenr on Jan 3, 2022 20:56:37 GMT
Yes! Couldn't get it to do anything all weekend! Just kept crashing!
On the flip side though, and the only thing it WOULD do, is it finally recognized the Cameo without me having to power it on and off 5-6 times.
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gramma
Pearl Clutcher
Posts: 3,109
Location: Sacramento, Ca
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Post by gramma on Jan 4, 2022 2:40:14 GMT
Check the system requirements for the silhouette software. Then check your computer to be sure that what you have meets or exceeds them.
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scrapnnana
Drama Llama
Posts: 6,446
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Post by scrapnnana on Jan 5, 2022 19:04:36 GMT
If you are using a PC with Windows, they recently did an update, which is now Windows 11. I chose NOT to update either my computer or the software. So far, no problems, although I get nagged periodically to update.
If your computer automatically updates the operating software, there may be bugs, conflict, etc., between Windows 11 and Silhouette.
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