Post by scrapnnana on Jan 22, 2022 1:24:36 GMT
UPDATE: When I tried calling in the afternoon, I was told it would be a 2 hour wait. I didn’t have time for that. I put in a call to Cricut as soon as their customer service opened this morning. Wait time was estimated to be 5 minutes. I got put on hold, heard the music for about 5 seconds, then silence. It looked like we were still connected, but after about 10 minutes, I figured that I’d been disconnected. I hung up and tried again. This time the wait was estimated to be 15 minutes. The music got tiresome rather quickly, but at least I didn’t get cut off. The music was interrupted occasionally by a recording telling me that my wait time was still 15 minutes. After several minutes, I was given the option to get called back, with no additional waiting time (supposedly). I took the option after waiting about 20 minutes. In the meantime, I figured out how to open the chat option, and decided to see which was faster. An automated response tried to figure out how to help me, failed, then put me through to a live person, but the wait time and said only one person was ahead of me. It was probably a 15 to 20 minute wait. That was so much faster, and the person who helped me was great. My cartridges were added to my account, and I was happy. I had just disconnected the chat when my phone finally rang, and it was Cricut. It had been over an hour at that point. So, if you need to talk to Cricut customer service, either call as soon as they open or use their chat service (preferably also early in the morning if possible).
OP:
It’s been ages since I used my Explore, at least 2 years, but probably more. To say that I feel a bit rusty is an understatement, but due to DH’s major health problems the last 2 years, and mine the two years before that, my Explore Air 2 has been sitting on a shelf. I think I’ve used it once during that time, and it looks like I used the deep blade housing, which I think is the black one, but I’m asking here because I’m not sure. That’s question #1.
I came across some Cricut cartridges last night that I had never uploaded. Two of them were Disney images, and had designs that I want to use either for t-shirts or for my shoe project.
I set up my machine, connected it to my computer, inserted a cartridge, then realized that I had not turned on the Explore. I left the cartridge in the slot, turned on the machine, and it looks like I should be able to link the cartridge. I clicked the link cartridge image, and nothing seems to be happening, so I clicked it again. Nothing seems to be happening. I finally turned off the machine and removed the cartridge, then repeated the process with a second cartridge that I had to cut out of the plastic, so I know it has never been linked. Again, nothing seems to be happening, and the green “Link Cartridges” option is faded out instead of bright green like the “help” images show. Does it just take a long time? That is question #2.
Any help you can give me would be appreciated. I finally figured out a configuration in my craft room where I can keep my Cameo and my Explore set up all the time, and I can’t seem to link the cartridges that I want to use. And yes, I tried the help option. There was nothing that actually helped.
I would really appreciate any help or suggestions you have.
Edited to add that I decided to try connecting my machine to a different port that has never had any issues. Same thing happens, and this time I tried using a 3rd cartridge right out of the plastic. I’m wondering if their site is down or having issues tonight?
OP:
It’s been ages since I used my Explore, at least 2 years, but probably more. To say that I feel a bit rusty is an understatement, but due to DH’s major health problems the last 2 years, and mine the two years before that, my Explore Air 2 has been sitting on a shelf. I think I’ve used it once during that time, and it looks like I used the deep blade housing, which I think is the black one, but I’m asking here because I’m not sure. That’s question #1.
I came across some Cricut cartridges last night that I had never uploaded. Two of them were Disney images, and had designs that I want to use either for t-shirts or for my shoe project.
I set up my machine, connected it to my computer, inserted a cartridge, then realized that I had not turned on the Explore. I left the cartridge in the slot, turned on the machine, and it looks like I should be able to link the cartridge. I clicked the link cartridge image, and nothing seems to be happening, so I clicked it again. Nothing seems to be happening. I finally turned off the machine and removed the cartridge, then repeated the process with a second cartridge that I had to cut out of the plastic, so I know it has never been linked. Again, nothing seems to be happening, and the green “Link Cartridges” option is faded out instead of bright green like the “help” images show. Does it just take a long time? That is question #2.
Any help you can give me would be appreciated. I finally figured out a configuration in my craft room where I can keep my Cameo and my Explore set up all the time, and I can’t seem to link the cartridges that I want to use. And yes, I tried the help option. There was nothing that actually helped.
I would really appreciate any help or suggestions you have.
Edited to add that I decided to try connecting my machine to a different port that has never had any issues. Same thing happens, and this time I tried using a 3rd cartridge right out of the plastic. I’m wondering if their site is down or having issues tonight?
