kitbop
Pearl Clutcher
Posts: 4,610 
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Post by kitbop on Apr 4, 2022 22:14:35 GMT
Happens all the time, in various companies reviews on their website or on social platforms... The point is that our pea REFUSED TO NAME THE COMPANY. Now please, stop bashing her. She wanted support and you are chastizing her for coming out here. She is entitled to her feelings and I'd be pissed too if my own "feeling bummed" got moved into a public viewing of company versus little guy situation. |
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Elsabelle
Pearl Clutcher
Posts: 3,687
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Post by Elsabelle on Apr 4, 2022 22:22:29 GMT
I agree that it would have been nice if acot had settled the issue with kmage first and then addressed it here. Especially since she didn’t name the company. Even after I posted that it would be helpful for us to know, she still didn’t name them. I love acot but this leaves a bad taste in my mouth. |
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Post by ScrapbookMyLife on Apr 5, 2022 0:01:22 GMT
Happens all the time, in various companies reviews on their website or on social platforms... The point is that our pea REFUSED TO NAME THE COMPANY. Now please, stop bashing her. She wanted support and you are chastizing her for coming out here. She is entitled to her feelings and I'd be pissed too if my own "feeling bummed" got moved into a public viewing of company versus little guy situation. Just because my opinion is different than yours, does not mean I am bashing or chastising. I believe that ACOT handled it very professionally. Unless the board administrator informs me otherwise...I will post my opinion anytime I want to. You are not the board police and cannot tell me or anyone to stop posting....just because you don't like or agree with what is said. |
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Ryann
Pearl Clutcher
Love is Inclusive
Posts: 2,629
Location: PNW
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Post by Ryann on Apr 5, 2022 0:20:01 GMT
I think if a vendor/business wants to respond "in general" to issues such as supply chain, inventory, etc. that's great. I honestly think a lot of people (myself included at times) would benefit from being reminded, especially in our current pandemic world, things don't always go as planned. Sometimes the thing you didn't think of is what's breaks the system. Shit happens. That being said, I think the tagging of kmage made it personal and that's where I think the line was crossed.
It is one thing for Jane to come here and say "Company ABC messed up my order" and it's another thing for Company ABC to come here and say "we messed up Jane's order". If ABC Company wants to talk about messed up orders, maybe don't call out Jane in doing it and speak generally; "in our experience", etc.
While we might have guessed it was ACOT, it could have just as easily been SG as they both do pre-orders and sell Cocoa Vanilla.
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pinklady
Drama Llama
Posts: 6,015
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Post by pinklady on Apr 5, 2022 0:48:09 GMT
Am I crazy or has Matt, in the past, replied to a customer service issue on this board for this member and it did not go over well? Or was that another member?
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Post by honeypea on Apr 5, 2022 1:08:27 GMT
Am I crazy or has Matt, in the past, replied to a customer service issue on this board for this member and it did not go over well? Or was that another member? I remember something like this happening before, too. I believe that pea kept her in real life name private and he used her actual name in replying to her. She was justifiably furious. I don’t remember who it was. I actually double checked the date of the OP before responding because it almost seemed like deja vu. |
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Kerri W
Pearl Clutcher
Posts: 3,791
Location: Kentucky
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Post by Kerri W on Apr 5, 2022 1:14:44 GMT
Am I crazy or has Matt, in the past, replied to a customer service issue on this board for this member and it did not go over well? Or was that another member? I’m pretty sure the OP had a store representative come on the board and disclose her personal information, but it was not Matt from ACOT if I recall correctly. Personally, I would rather have ACOT on the board to answer questions and deal with issues than be unresponsive or have abominable customer service. They have responded very quickly and professionally the couple times I’ve had a problem and I will continue to support their business. They’re my go-to online scrapbook resource. |
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Post by mom on Apr 5, 2022 1:27:16 GMT
Am I crazy or has Matt, in the past, replied to a customer service issue on this board for this member and it did not go over well? Or was that another member? That was Persnickety Prints. |
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Post by hop2 on Apr 5, 2022 1:46:42 GMT
I think it’s a bit weird for a company to address the issue here when they weren’t named. It does leave a bad taste for me. Although I am glad he didn’t use identifying info to out her. That would be unforgivable. Yes, the OP specifically stated she wouldn’t reveal the name because she preferred to deal with it privately. I think responding here was overbearing and stalkerish
I haven’t ( and won’t) order from persnickety prints because they did use personal info publicly.
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Post by mikklynn on Apr 5, 2022 12:58:31 GMT
Update: As I do not appreciate being stalked online by companies I order from, I have declined any compensation and have notified the company that I will no longer be a customer. I am sick and tired of companies trolling this board; it is totally inappropriate when they have customer IRL names, addresses and other information for them to be actively looking for customers, connecting the user name on two peas with their customer and addressing issues publicly-when their company name was never even mentioned. I hear you and respect your position -- but, we can't have it both ways. Often we (collectively) wonder why "they" don't listen to us in regard to design matters -- less pink, fewer critters, more like Basic Grey, why can't we get foldable, etc.. I've always rather expected companies to use 2Ps like a free "focus group" -- there really aren't very many other places to get the range of views and expertise that can be found here. So ... maybe they are. And - frankly - I think most everyone rather knew you were talking about ACOT. I certainly did!I had no idea she was talking about ACOT. In fact, because I have always had great service with ACOT, I assumed it was not them. |
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Post by sleepingbooty on Apr 5, 2022 13:55:37 GMT
There was no identifying information regarding the company except the pre-order possibility. I love Matt's interventions on the board usually. Always polite, quick and helpful with product/line issues. And the only person from a big company to actually bother keeping up with the Peas on a regular basis. This particular problem should've been resolved privately, however. kmage was venting and frustrated (with good reason, I should add). People mess up. Customer service and online interventions in spheres outside of the business's website + social media presence is a delicate balancing act (heck, it's a big balancing act on social media alone). This was an overstep with good intentions from what I can read. I wouldn't hold this against ACOT or Matt as there was no doxxing and the tone was genuinely apologetic. Seems like a good learning experience. It's better to use the 'Send Message' function (available from the member's profile) instead then to reach out to the customer via the public discussion. Usually, customers who end up having a positive interaction even when a problem cannot be solved update their thread with a note praising the reaching out from the company rep. Sorry this happend to you, kmage. I hope you can somehow manage to track down those missing items elsewhere without it costing you too much. |
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Post by Texas Scrap on Apr 5, 2022 19:03:47 GMT
There was no identifying information regarding the company except the pre-order possibility. I love Matt's interventions on the board usually. Always polite, quick and helpful with product/line issues. And the only person from a big company to actually bother keeping up with the Peas on a regular basis. This particular problem should've been resolved privately, however. kmage was venting and frustrated (with good reason, I should add). People mess up. Customer service and online interventions in spheres outside of the business's website + social media presence is a delicate balancing act (heck, it's a big balancing act on social media alone). This was an overstep with good intentions from what I can read. I wouldn't hold this against ACOT or Matt as there was no doxxing and the tone was genuinely apologetic. Seems like a good learning experience. It's better to use the 'Send Message' function (available from the member's profile) instead then to reach out to the customer via the public discussion. Usually, customers who end up having a positive interaction even when a problem cannot be solved update their thread with a note praising the reaching out from the company rep. Sorry this happend to you, kmage . I hope you can somehow manage to track down those missing items elsewhere without it costing you too much. 100% agree with sleepingbooty. kmage - so so sorry. Hope you can find those items - they really are a cool collection |
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Post by aj2hall on Apr 5, 2022 19:59:20 GMT
Happens all the time, in various companies reviews on their website or on social platforms... The point is that our pea REFUSED TO NAME THE COMPANY. Now please, stop bashing her. She wanted support and you are chastizing her for coming out here. She is entitled to her feelings and I'd be pissed too if my own "feeling bummed" got moved into a public viewing of company versus little guy situation. She may not have named the company, but the paper line she ordered is from Australia. Very few American online stories carry the line and even fewer offered pre-orders, only 2, as far as I know. If you're familiar with Cocoa Vanilla, it's pretty easy to guess what company she was talking about. Not taking sides, but I think the context is important. SG also had a pre-order for cocoa vanilla, but their pre-orders are set up differently and I think an order can only contain pre-order items. In addition, if you order in stock items on a separate order, they pull those items right away and would notify a customer if anything was missing. Mistakes happen, but their inventory is very accurate. I am a long time customer, I've never had an item refunded from them. From what the OP wrote, it was unlikely the store was SG. |
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Post by mrssch on Apr 5, 2022 20:58:21 GMT
I have ALWAYS had great customer service from ACOT.
If this issue had happened to me, I’d be upset and contacted them FIRST.
If the resolution didn’t meet my expectations, THEN I would post on 2Peas.
I actually had this happen in the past with another company and that’s how it was handled.
Bottom line: It sucks that you didn’t get your items. It shouldn’t happen; but it did.
If the items are no longer available, what do you think is a fair resolution?
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Post by aj2hall on Apr 6, 2022 2:32:29 GMT
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Deleted
Posts: 0
Nov 8, 2024 19:08:44 GMT
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Post by Deleted on Apr 6, 2022 4:00:09 GMT
Update: As I do not appreciate being stalked online by companies I order from, I have declined any compensation and have notified the company that I will no longer be a customer. I am sick and tired of companies trolling this board; it is totally inappropriate when they have customer IRL names, addresses and other information for them to be actively looking for customers, connecting the user name on two peas with their customer and addressing issues publicly-when their company name was never even mentioned. I placed a large order, which included pre order items. Just got a shipping notice and while my pre order items have shipped, some of my other items have been cancelled due to being "out of stock." Has anyone else had this happen? If I had known it might happen, I would have placed the orders separately or tried to buy them elsewhere. Now those items I really wanted are also sold out everywhere. There was nothing indicating that if I placed a pre order with items that were currently in stock they would continue to sell the items I had reserved and I risked not getting my in stock items. I had already paid and everything, and only got the notice with the shipping notice, stating, "Some of the items you ordered are no longer in stock. You have been refunded." So for months I have been thinking I am getting these items, no reason to think I am not, but now-nope. Just bummed. |
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Deleted
Posts: 0
Nov 8, 2024 19:08:44 GMT
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Post by Deleted on Apr 6, 2022 4:01:09 GMT
page 1 has the embellishment pack
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